China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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9/10

"had a very pleasant flight"

(United States)

Trip Verified | My Flight was CZ327. When I booked my flight from China to Los Angeles, I saw that China Southern had the best deal out of any airline available for that route. In this flight, the cabin crew were very nice, interactive and considerate. They were enthusiastic when welcoming passengers and during flight they go to passengers who are awake and offer cups of water as well as snacks. The Boeing 777-300ER had a 3-3-3 configuration, the seats were very roomy, with a great amount of legroom. Blankets and pillows were given. In-flight entertainment had quite a lot of movies. Prior to eating, each passenger was given a nice wet towel to clean our hands with. The food was good, nothing too dull. This flight also provided very useful amenity kits. Overall, had a very pleasant flight.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuangzhou to Los Angeles
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Terrible experience. Not recommended"

(United Kingdom)

Trip Verified | Terrible experience. Not recommended. China Southern canceled part of my itinerary. They did not reroute me. They ignored my emails and until now offered neither appeasement nor compensation for the inconvenience. Booked China Southern London to Chiang Mai with a stopover in Guangzhou, where I would meet my fiancé. Booked originally with Booking.com (GoToGate) on 9th May and on 12th May after booking accommodation and activities became aware that return leg from Chiang Mai to Guangzhou had been cancelled less than 1 week before my trip. I was not informed of this. Only became aware because my fiancé was booked on a separate ticket. Contacted GoToGate who said the airline were unable to offer rerouting due to no available route with this airline. They said I would need to cancel and rebook my tickets with another airline. They offered a refund with no compensation and said that I would need to raise a complaint with China Southern. Subsequently rebooked flights with Emirates and Air Asia staying in Bangkok and Phuket rather than Chiang Mai. A great experience. Upon my return to the UK I complained directly to China Southern using the EU compensation scheme. After considerable effort, received a communication from the airline's Amsterdam office on 26th July stating that the flight was not eligible for the EU scheme as it was not with a UK (or EU) airline and it was departing from a third country. I acknowledged that that was factually correct. I visit China regularly so on the 27th July I wrote to China Southern detailing the inconvenience caused and requesting that whilst this flight was not covered under the EU scheme the airline should offer a voucher and/or upgrade for my next visit to China to compensate me for the inconvenience and additional costs incurred. The airline never responded to and continually ignored this communication stating that they had already answered the complaint on the 26th of July and that I should refer to the email history. No matter what I wrote in my emails I received the same response. China Southern staff were clearly neither reading nor understanding my emails. I am still awaiting China Southern to engage collaboratively with me to achieve a satisfactory outcome to this situation.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Chiang Mai via Guangzhou
Date FlownMay 2023
Value For Money 12345
no
4/10

"no staff was updating us"

(Austria)

Trip Verified | My trip from Sydney to China was horrible. On arrival, I was directed to stay aside with 8 others reason being that they were to screen our baggage before being allowed for entry which was very unusual during transit. They kept us waiting for an hour plus, no staff was updating us on the way forward. Eventually, we all lost our bags.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to Nairobi via Guangzhou
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(Nepal)

Trip Verified | Worst experience ever, waited more than 3 hours for wheelchair assistance. No one arrived till 9.30 and the flight was at 10, at the end we had to walk through departure ourselves, lack of management, no professionalism among staff members. Never going fly this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Kathmandu via Guangzhou
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"still waiting for one of my luggage"

(Australia)

Not Verified | I arrived on the 29th of August and still waiting for one of my luggage, the airline is yet to contact me, I have called them severally and not helpful. Even the local Sydney team doesn't deem it fit to call and let me know what's happening with my missing bag. I'm just patiently waiting to see how this would pan out. First time flying with this airline and I don't think I would ever again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhuket to Sydney via Guanzghou
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"my luggage was not loaded"

(Australia)

Not Verified | Service was fine on board, but my luggage was not loaded onto continuing flight despite 2 hours in between flights and then it took 5 days to arrive at my destination. I returned home on the sixth day. The only compensation I was offered was USD 75 - totally unacceptable! And even then I am still waiting for this 3 months later.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Guanghzou
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Flight cancelled after boarding"

(Australia)

Trip Verified | I don't recommend this airline at all. Flight was cancelled after boarding. Taken to hotel and asked to share with hell lot of people. No one was there to talk about the issue or the next flight. Totally irresponsible. Office in Kathmandu does not receives calls. While calling upon china they are hard to communicate.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKathmandu to Sydney via Guangzhou
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
1/10

"doesn't respect consumer rights"

(Spain)

Not Verified | The airline doesn't respect consumer rights. Booked several legs of a trip through China, from and to Japan with China Southern Airlines. One of the flights was cancelled and they changed it to a flight 10 hours later ruining the itinerary for the trip. When trying to fix it if we cancel the flight they needed to cancel the whole reservation (and cancelling two other flights bought months in advanced). After significant help from the concierge at our hotel we manage to get redirected with a different airline. However, they downgraded our entire reservation to economy because they needed to reissue the tickets. A problem with the airline and I had to pay for everything,
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBeijing to Xian
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
10/10

"highly recommend China Southern"

(Australia)

Trip Verified | I recently had an outstanding flight with China Southern Airlines. The friendly ground services, attentive cabin crew, comfortable seats, and diverse entertainment options made the journey enjoyable. Timeliness, delicious meals, and a strong focus on safety were also notable. I highly recommend China Southern Airlines.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGuangzhou to Melbourne
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I recommend China Southern Airlines"

(Australia)

Trip Verified | It was an exceptional experience from start to finish. The airline's commitment to customer satisfaction and the extraordinary service provided by their ground staff, especially Zilian, truly stood out and made my journey memorable. From the moment I arrived at the airport, I was greeted with a warm and welcoming smile from Zilian. She exuded professionalism, courtesy, and genuine enthusiasm, putting me at ease and setting the tone for the rest of my travel experience. In the the flight a spacious and well-maintained cabin, delicious meal options, and a wide range of entertainment. The flight attendants were attentive and courteous. I recommend China Southern Airlines to fellow travelers.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to Melbourne
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review