"cabin crew is excellent"
Marcel Feliu (Spain)
I had a good experience with China Southern Airlines, especially becouse they upgraded to Premium Economy (I guess because flight was full and I´m a gold Skyteam member). China Southern have a lot of new airplanes which are clean and service of cabin crew is excellent. Nevertheless I suggest to improve the online service for non Chinese people. To manage their web side is really difficult and normally you can not add your preferences before to the airport. In addition I also suggest to improve their European food served onboard flights.
| Aircraft | A330-200 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | Guangzhou to Paris |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff laughing at our distress"
C Moore (Canada)
China Southern Airlines from Vancouver to Bali and got delayed in Guangzhou for 36 hours for unknown reasons. Missed our connecting flight to Bali because of this (as well as two days of our vacation and two nights paid hotel) and were not given any help or guidance whatsoever on how or when we would be put on a new flight to Denpasar from Guangzhou. Experienced the rudest staff ever - from staff laughing at our distress, to just looking at us and walking away when we asked for help. We had to use our mobile data plans to find alternative flights online (because they told us there were no flights out for three days), and then were forced to wait in line for three hours to demand they put us on one of the several flight paths available. Then, had to fly through Guangzhou again on the way back from Bali and our flight was delayed hours yet again for unknown reasons. Any time we ask about compensation for our time and money wasted we get blank stares, or told to talk to someone else.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | YVR to DPS via CAN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"ticket fare is the cheapest"
Xiuying Piao (China)
Guangzhou to London with China Southern Airlines in Economy Class, in September. The seat is not big enough, but the flight is on time with good food and beverage, and fairly good service on the plane. The most important is the ticket fare is the cheapest comparing to those offered by another airlines, actually it is a good value for the money. I recommend the China Southern Airlines.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to London |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"extremely courteous and pleasant "
S Wang (United States)
I took the China Southern Airlines flight from Wuhan to San Francisco. The business class cabin and crew at China Southern compared favorably to some of the most renowned airlines. The ladies greeted me with smiles and were constantly working, extremely courteous and pleasant to talk to. The food was excellent. However, the China Southern Airlines ground staff was not performing at the same level, evidenced by slow processing of luggage and lack of professionalism.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Wuhan to San Francisco |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"aircraft clean and crew were attentive"
Haixin Wu (China)
A domestic China Southern Airlines flight from Beijing to Shenzhen, it was a nice trip although it was a little late. Flew business class and the ground staff were kind. The lounge in Beijing Capital Airport was good, provided food and beverage. Aircraft was clean and the crew were attentive. Seats are comfortable. The inflight entertainment was limited.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Beijing to Shenzhen |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very attentive and dedicated cabin staff"
M Edwards (United Kingdom)
Have flown China Southern on this route a few times, and this trip in First class was one of the best to date. Skyteam lounge at T4 Heathrow is tired and grubby nowadays, and staff service is almost zero, and cafes in the main terminal are just as nice. Onboard, China Southern Airlines first class cabin on the Boeing 787 is a small with just 4 seats. I was served by very attentive and dedicated cabin staff, whose English skills were actually very good, and they were enthusiastic to interact and chat. The seat was made up to a nice bed with sheet, blankets and extra pillows (plus great pyjamas). I had a good sleep, with the exception that Boeing 787 window tint does not work properly, and sun can stream into the cabin even on max darkness for the window (this is the same for all B787's on different airlines I've flown). The meals served out of London are fabulous, and the best across the China Southern route network - had a dinner after take-off and breakfast before arrival into Guangzhou. IFE is okay, not the best, but much improved on earlier years and quite a few Hollywood / western movies to watch. Flight arrived early, and luckily I had priority lane through immigration as Guangzhou airport was busy and chaos at main immigration counters.
⚑ China Southern Ranking
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | First Class |
| Route | LHR to CAN |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
" would recommend China Southern"
D Windmill (New Zealand)
China Southern Airlines on our return trip from Auckland to Heathrow via Guangzhou was good, although a couple of the seats in Business Class need attention. Mine and one other was faulty and cabin crew had to work to free them up to recline etc. There were one or two occasions when certain choices on the menu were not available, in spite of us being among the first to be served after the first class passengers. Also we always enjoy a brandy on our long haul flights, and on the return journey they did not have any. The flat beds were marvellous, the cabin staff who looked after us was excellent, and could not do enough to make our journey a good one. So would definitely recommend China Southern Airlines.
⚑ China Southern Ranking
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | AKL to LHR via CAN |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"as good a value as I have found"
E Greenberg (United States)
I flew China Southern Airlines First Class on an A380. The suite was very comfortable. The quality of the food was good, but not up to First Class on European carriers. The wine was acceptable and service was excellent. The English competence of the flight attendants was not a problem, and their language skills have improved since my first flight with China Southern three years ago. China Southern First and Business on transcontinental routes are as good a value as I have found.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | Los Angeles to Guangzhou |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"would definitely fly China Southern again"
1 reviews John Childs (New Zealand)
AKL to CAN was on China Southern Airlines A330, CAN to LHR on Boeing 787. Entertainment was not extensive but sufficient and selection of meals was limited in that some of the choices were not available which is surprising given that we were in business class. Only other negative was baggage handling - 3 of us travelling and only one bag came out with Priority at LHR - priority tags went missing on the other 2 bags. And now the positives - crew were wonderful on both legs - attentive and helpful. Food that we selected was delicious. Crew continually filled glasses with drinks (champagne and tea). Lie flat beds are a god send on a long journey and were comfortable - the 787 bed was slightly wider and the cabin itself was superior. All in all, great value for money - my wife and myself would definitely fly China Southern again.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | AKL to LHR via CAN |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew service is very attentive, enthusiastic"
1 reviews Chow Larryh (United States)
I chose Chinese Southern Airlines for my wife and I to travel from Hong Kong to Guangzhou back to Los Angeles. Flight delays, but China Southern Airlines ground staff do not advise what reason, and the answer is not uniform, which made me very angry. We still don't know the reason for the delay. The VIP lounge and entertainment facilities are very small. I was gratified that the cabin crew service is very attentive, enthusiastic, and helped me choose to the meal.
| Aircraft | A380 |
| Type Of Traveller | Family Leisure |
| Seat Type | First Class |
| Route | Guangzhou to Los Angeles |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
