China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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9/10

"a wonderful experience"

(Singapore)

Singapore to Los Angeles via Guangzhou, and China Southern Airlines is a good choice. Price-wise it is very cheap. Overall, the flight time and crew service are very satisfactory. There was no flight delay on our way to Los Angeles (December 17). But, there was a 1 hour delay from Los Angeles to Guangzhou (January 3), while on time flight back to Singapore. The food was nice, with overflowing drinks. Crew were attentive to our needs and they speak English. Me and my family of 6 will consider taking China Southern Airlines again. Thank you for the safe travel we had, which is a wonderful experience for first time long haul travellers.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSIN to LAX via CAN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"the first choice for me"

(China)

Took the China Southern Airlines flight from Guangzhou to London Heathrow on 5th January. It is the first choice for me as I travel this route a few times every year. Overall it was good. Although I felt disappointed about the Guangzhou ground service, when they told us the shuttle bus for business class is late and we were even behind the economy class. I like the service from cabin crew. In terms of the seats of business class, I was quite happy to notice that the airline add a net in the gap between the seat and the armrest where passengers could easily drop their stuff into and hard to get them out. Although it can't be compared with fine dinning, I'm satisfied with the food I had during the flight. I really like the Boeing 787 cabin, it's quiet, steady and comfortable. The suggestions I would like to give, that the inflight entertaining system needs to be updated more frequently. Because I took the flight from London to Guangzhou last month, and the movie list is still the same as today's.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCAN to LHR
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"staff exceedingly friendly"

(Slovenia)

Amsterdam to Sydney via Guangzhou, and very impressed with China Southern Airlines. The staff were exceedingly friendly and attentive. No problems getting extra drinks etc. The food was nice, and a good selection of drinks available. I've been learning Chinese for a while now, but this was my first opportunity to put it to the test - they were very surprised, and supportive of my broken attempts. The IFE was pretty basic, and quite hard to operate the touch screen, which seems to be a common thing on airlines with no hand-held device to pull out of the seat, but with a bit of work it's possible to find a good selection of movies. I would definitely fly with China Southern again.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAMS to SYD via CAN
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"cabin crew was attentive"

(United Kingdom)

China Southern Airlines from Bangkok to Wuhan. Check in was reasonably OK. The flight was on time. The plane was old, but the cabin crew was attentive and generally helpful. During the flight we were served a full hot dinner with drinks. Seats were okay, neither cramped nor very spacious. There was no IFE.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBKK to WUH
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"cabin crew was terrific"

(Australia)

Guangzhou to Sydney on 2nd January and the cabin crew was terrific. They were very patient to explain the food, drinks and even the entertainment system to everyone. I was surprised of the variety of food they provided, especially the Cantonese style cuisine. Really appreciated their hard work to minimise my tiredness.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCAN to SYD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"nothing to complain about"

(China)

Shanghai Pudong to Shenyang with China Southern Airlines. Nothing to complain about. Flight left on-time which is really uncommon from Shanghai, and arrived 15 minutes early in Shenyang. My priority bags arrived as being first on the belt. Cannot comment on the food and drinks as I was sleeping all the time. The airplane was clean.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePVG to SHE
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"flight and attendants top notch"

(United States)

Los Angeles to Bangkok via Guangzhou on China Southern, and the plane, flight and attendants were top notch. I have nothing but praise for this portion of the trip. Just beware that there is no reasonable way to change a ticket once purchased and traveling. I tried to change my return leg from starting at Bangkok to staring at Phuket. There are neither ticketing agents in the Bangkok airport, nor is there a viable way to modify the tickets online. I purchased the tickets business class directly through China Southern Airlines webpage. That was actually very simple. However, there are only infinite loops and dead ends when trying to change the flights online. My only other option was to attempt a phone call to mainland China from Thailand. This was not a possibility at the time.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLAX to BKK via CAN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"crew was very nice"

(United States)

Los Angeles to Delhi via Guangzhou and back with China Southern Airlines. Pleasantly surprised with the service provided by the airline. The staff at check-in both in LAX and DEL, made everything possible to get our family seats together. Inflight entertainment had lots of options. The economy seats were comfortable, especially on the A380 flights. Inflight service and food were good as well and the crew was very nice.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLAX to DEL via CAN
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew incredibly friendly"

(United Kingdom)

Melbourne to Amsterdam via Guangzhou. We were pleasantly surprised by our experience with China Southern Airlines. The two areas of service that other people had warned us about - legroom and staff attitude - were in fact probably two of the most positive things about our flight. Our crew were incredibly friendly and attentive. The seats were comfortable with good, deep recline and adequate legroom for me (I'm 5'11"). The entertainment included a wider-than-usual range of English language material compared with other Asian airlines I have traveled with. The headphones, blankets and pillows were pretty basic. The food was adequate but not as good as other airlines I have used recently. China Southern does feel like a slightly budget option, but in my opinion great value for money as on most criteria they easily compete with the higher-end companies. I would book with them again.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMEL to AMS via CAN
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(China)

A pleasant journey on China Southern Airlines from Guangzhou to London 23 December, and quite satisfied. The dining and entertainment facilities in the cabin impressed me. The flight attendants were professional with good attitude. It was very nice for me, although the Boeing 787 economy seats were not comfortable enough.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAN to LHR
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review