China Southern Airlines

✅ Verified Review | London to Auckland return via Guangzhou, and I was pleasantly surprised with China Southern. The flights were smooth and the staff were very, very friendly with good english. I wish the seats had been more comfortable as for long haul, as it made it very difficult to sleep. For economy and for the price paid, the food was good.

✅ Verified Review | We traveled on March 6th with China Southern CZ344 from Melbourne to Guangzhou. That was the first time we travel with our baby. He was one and a half years old, naughty and very difficult to be settled. Lucky we met a good air attendant team, who were very patient, and did their best to help us soothing our baby. It really made it easier for us.

Delhi to Sydney via Guangzhou in January 2016. Our first flight was delayed and we had to stay at Guangzhou on transit visa. They sent us to the hotel till next flight schedule. Hotel manager could not speak English and it took 2 hours for him to understand why we were at the hotel. Tried doing online check-in multiple times but no success. Their customer care do not understand English. Their refund and reschedule charges are almost equal to the flight fare.

I flew China Southern Airlines from Guangzhou to Auckland on 17th March, and overall it was a nice experience and against my expectations because of cheap fares. The crew were quite attentive and they spoke good English so that you can even have a good chat with them. I like the comfortable space onboard which allowed me to have a good rest. Equally interesting was the onboard entertainment system.

I took CZ335 on 17th March from Guangzhou to Auckland. I liked the cabin temperature, it wasn't that hot and dry. Crew service was good too. But, the food wasn't that nice for me. Also, there was a long time between two meals. I was a bit hungry and there was no snacks available. Overall, I enjoyed the flight with China Southern Airlines and will choose it again.

China Southern had some amazing offers for flights to Thailand so we booked for £357 per person which is the cheapest ever in the 6 times we have been to Thailand. I booked the flights through the China Southern website, and the process was straight forward. After booking I got the option to reserve seats, that was a little bit a struggle. Whilst I was able to prebook seats from Heathrow to Guangzhou and the return flight Bangkok - Guangzhou - Heathrow, I was for 100+ days all the way up to departure unable to book seats for the Guangzhou-Bangkok leg of our journey - error message. No seat map available for B737. Getting in touch with their China based customer service was no help, I was multiple times advised to keep on trying in January (that was in February). So customer service clearly a challenge. The airline uses the Boeing 787 for the route between Heathrow and Guangzhou. Nice plane, good climate and electronically dimming windows. The inflight entertainment was great with all the latest blockbusters incl. SPECTRE, Star Wars and a few Oscar winning movies, but also less recent international movies incl. half of the James Bond collection. I was expecting a more Asian centered collection but I was positively wrong. Whilst it is nice to have a new plane it does have its flaws though - the biggest one being the super hard seats which, for a 12 hour flight, are truly a pain. Seat space seems to be measured for smaller people, not ideal especially in conjunctuion with the hard seat. Also the electronically managed window blinds mean that they can be locked / controlled centrally which removes all flexibility from the passenger. Over frozen Siberia and also the northern part of China I would have loved to have a look outside but that was impossible whilst windows were centrally tinted and individual control was suspended. Another disappointment was the selection of food. On both, the flight to and from Bangkok, the airline ran out of western food leaving the predominantly western passengers stranded with smelly fish dishes. Very disappointing! For the 2-3 hr journey between Bangkok and Guangzhou, a Boeing 737 with more legroom and softer seats. That was a joy - but no in-flight entertainment. There is no WiFi service onboard their aircraft. Transit at Guangzhou was smooth, however the change of terminals was managed via 15 mins bus shuttle across airport. Terminals are well maintained with souvenir shops and drinking water fountains. Overall good value for money, as frequent flyers between London and Bangkok, China Southern is certainly a value option we will continue to consider. However, the hard seats especially on the longer leg of the journey are real challenge. In overall rating I am also deducting stars for food selection.

Perth to New York via Guangzhou with China Southern Airlines. Reasonably comfortable seating (better on Boeing 777 than the Boeing 787) with footrests. Good selection of seatback entertainment for both western and Chinese passengers. Ample food and complementary beer and wine, but no interim snacks on long-haul segments. Guangzhou Airport hub is overcrowded and 3 out of 4 embarkations used a bus connection. Complementary nice hotels provided for 9+ hour layovers in Guangzhou. Overall, good experience.

I took a China Southern Airlines flight from Sydney to Guangzhou and it was pretty impressive. The flight attendants are very kind and considerate and very good at communication. The food was delicious. What surprised me the most was the onboard entertainment with latest movies available. Every seat has individual entertaining system on this aircraft type.

Phnom Penh to Los Angeles via Guangzhou. Was pleasantly surprised with the service, food and comfort of my flights on China Southern. The food was eatable, with one meal of beef particularly good. The service was decent, but the drink size was rather small. They did offer red and white wine, but the serving sizes were tiny. The inflight entertainment was not as good as compared to United Airlines intl flights, but was very respectable. The seats seemed bigger than United, and there seemed to be more room between seats. My biggest complaint with China Southern was the difficulty of getting my frequent flyer numbers attached to the flight. I did it when booking, but that seemed to disappear. I also did it I first flew to South East Asia, and that worked for my first two flights. But this data was lost yet again on my flights back and had to request mileage for those flights. If they could get small annoying things like this fixed, I would have rated the flights 8 or 9 out of 10.

I flew with China Southern Airlines from Paris to Guangzhou on 29th February, and it was a fairly enjoyable flying experience. The crew members were quite attentive and they spoke good English so that you can even have a good chat with them if you want. I so like the comfortable space on board which allowed me to have a good rest. Equally interesting was the on-board entertainment system. I had access to many movies and TV shows from which I picked up Bridge of Spies, an Oscar nominee this year. Overall, I would say this was a decent deal for a flight across Eurasia.