"trustworthy and utilitarian"
C Hao (Australia)
✅ Verified Review | Melbourne to Guangzhou is convenient with a reasonable price, I reckon this airline trustworthy and utilitarian. However, there're many aspects to be improved, one in my greatest interest is the support to overseas customers. This area is currently immature and developing. In my recent flight, I purchased my ticket in Bestjet for a larger discount, then realized that I couldn't do online check-in, as well as other services. Besides this, the support is weak in Melbourne.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | MEL to CAN |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"satisfied flight service"
1 reviews Xinguan Chen (China)
✅ Verified Review | China Southern Airlines from Fuzhou to New York via Guangzhou for my business trip is kinda exhausted but satisfied flight service. I could feel the service in international flight is far more better than domestic flight. From Guangzhou to New York the flight attendants were nice and they answer my inquiry timely such as filling the declaration form of USA, water service. Such 15 hour flight was good for me.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | CGO to JFK via CAN |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew were friendly and dedicated"
1 reviews Xiaoran Xu (Australia)
✅ Verified Review | I traveled from Guangzhou to Brisbane with my husband on June 17th 2016. The cabin crew were friendly and dedicated. They kept passengers well-hydrated during the entire flight, which was fantastic as I get thirsty on flight. Captain kept the passengers well-informed about the expected delays caused by the thunderstorm, and updated on weather and flight control info while we were waiting.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | CAN to BNE |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"business class configuration is private"
1 reviews Caizhen Li (China)
✅ Verified Review | Shanghai to Guangzhou. We often receive message from China Southern for festival wishes and gifts as well as ticket preferential information, which I like very much. This time from Shanghai to Guangzhou I specially selected Boeing 777-300 for my trip. The business class configuration is private. Although the ground staff told us there were full passengers in the business class that we five people couldn't sit together, we enjoyed the latest business class seat. I prefer to the characteristic meal for deluxe beef noodle but this time without such meal to provide flight attendants were passionate to recommend other meals to me.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | SHA to CAN |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service onboard is comfortable"
Han Zheng (Austria)
✅ Verified Review | I flew China Southern Airlines from Guangzhou to Amsterdam on 22 June. Friendly staff at check in, boarding on time and warmly welcome by the flight Attendants. The flight service onboard is comfortable and detailed, Cabin environment is nice and clean. I was traveling with a 2 years old Kid, the cabin crew gave us a lot of help and patient. The food is delicious. I recommend strongly China southern Airlines.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | CAN to AMS |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"inflight experience been positive "
Qihan Li (United States)
✅ Verified Review | I flew from Guangzhou to San Francisco (CZ0657) and the trip was pleasant. The food was acceptable and inflight entertainment was good. Flight attendants were extremely helpful and attended to requests promptly. Our flight had a large group of young students coming to America for summer camp and the flight attendants did a great job meeting their needs but also making sure that they did not disrupt other passengers. I would have given a higher score but several flights I took with China Southern Airlines recently were delayed for an extended period of time. In one particular instance, my flight was canceled and I had to take another flight. These delays could have been caused by weather disruptions but I was not notified. Nonetheless, my inflight experience has been positive and cabin staff service is good.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | CAN to SFO |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a really nice experience"
1 reviews Lee Jung (Hong Kong)
✅ Verified Review | Guangzhou to Paris CDG on 13 Jun 2016 on Economy. Check-in at Guangzhou was quick and efficient through SkyPriority lane (Elite member), very clear sign so you won't miss it. Fortunately we changed to the first row seat so we can enjoy a bit extra legroom. Boarding was also very smooth, flight departed with a minor delay. Cabin crew was very nice, attentive and friendly. In-flight entertainment system was updated and offered a variety of choices. My wife and I had both ordered special meal - cabin crew were aware of our special order and taste of food was good. Late supper/ dinner was served after 1.5 hours since departure and a breakfast was served 3 hours before landing so the interval between meals was reasonable. Water was served in between meals, and night snack was available upon request. Toilet was clean even though the flight was quite full. Overall speaking this was a really nice experience and I would definitely take China Southern again
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | CAN to CDG |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight crew was patient"
1 reviews Wuning Chen (China)
✅ Verified Review | Vancouver to Guangzhou. The flight crew was patient towards passengers. I sit in economy class and like the menu they gave me before the lunch. During the flight, washrooms were clean. They also supplied drinks and snacks outside the lunch and dinner time. I am enjoying the time during the trip.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | VYR to CAN |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seats clean and comfortable"
Daoyan Gan (China)
✅ Verified Review | Hefei to Brisbane via Guangzhou. The ground staff was efficient and help me check through my luggage to Brisbane, so I don't need to pick up my bags in the transit point Guangzhou. The flight from Hefei I was taking Boeing 738, a narrowbody aircraft and no entertainment system except the overhead video. Guangzhou to Brisbane was a new A330 and the seats clean and comfortable. The flight attendants were nice and helpful. They served two meals and the food was fine. In general, I recommend this airline.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | HFE to BNE via CAN |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service was efficient"
11 reviews Lei Chen (China)
✅ Verified Review | JFK to CAN Business Class, Seat 12C. Boarding pass issued at the VIP lane and we passed the security check in the fast line also. We rested in the business class lounge but it was operated by airport and shared with other airlines. Cabin door closed on time and pushed back smoothly. The flight attendant made the announcement in Mandarin, English and even Cantonese. I enjoyed the meal a lot. The flight attendant’s service was efficient. The movies were not updated and I watched my ipad instead. There is still no wifi on flight. The flight landed in Guangzhou ahead of schedule and leaving plenty of time for our connecting flight.
| Aircraft | Boeing 777-300er |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | JFK to CAN |
| Date Flown | June 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
