China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1486 reviews
8/10
4 star Skytrax Rating
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8/10

China Southern Airlines customer review

(China)

Flew CZ again yesterday (see my previous review) from Shenyang to Qingdao return flight - well in fact nothing to complain about. Both flights on time airplane clean cannot comment on the food again the only rant I have is the benefits of my Skyteam Gold card - useless in China. My bag was one of the last ones to arrive on the belt.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(China)

I fly CZ at least 6-10 times a month all domestic flights in China - I am a Gold member of SkyTeam. Cannot complain about the food as I do not eat airline food. In general this airline is not too bad. Flights are 80% on time. Very limited English skills both on the ground and in the air. But what do you expect? Even pilots do not speak good English and a pilot announcement from the cockpit is unheard off. Many Gold benefits like priority boarding luggage handling security etc do not work here - very frustrating.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

China Southern Airlines customer review

(New Zealand)

We travelled four legs with China Southern. Auckland to Guangzhou Guangzhou to Amsterdam Paris to Guangzhou in business class very comfortable food average service good. Lounge in Guangzhou adequate only. Fourth leg Guangzhou to Auckland very disappointing. Departure gate very disorganized with other flights intermingled and no air bridge. On board in back section of business class we were not able to choose what we wanted from food menu for either meal. The inflight TV system was not working. During the night there was a constant number of economy passengers walking through the business class section during the night. The beds were comfortable and the staff were pleasant but we have no ability to communicate in Chinese and the girls had little English.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(Australia)

I booked with China Southern solely because of the unbeatable price - $1300 from Brisbane to Vancouver return. I flew from Brisbane to Guangzhou on one of CSAIR new airbuses which was relatively roomy with great inflight entertainment. The only downside of this flight was some very ordinary food. I'm not a fan of airplane food at the best of times but this food was close to unidentifiable. The next leg was from Guangzhou to Vancouver on one of the new Dreamliners which was great. CSAIR certainly have some of the most modern aircraft. The food on this leg was much better. The air stewards were good. Obviously English wasn't their first language but they did their best to understand English speaking customers. They don't bowl you over with friendliness but overall the trip was great especially when offered free accommodation due to a long stopover - only problem was I had already paid for accommodation. One thing if China really wants to crack the Western market they need to work on their 'people skills' at their airports. In Guangzhou we were made to feel very unwelcome with unhelpful airport staff. The 72hr transit visa waver is a bit of a nightmare with no one clearly explaining you need the boarding pass for your next leg even if it is 2 days away to get through customs - the airline ticket doesn't cut it. This meant being yelled at in Cantonese by customs officials - not exactly encouraging.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(New Zealand)

A really good effort from CZ on my first experiences. To tell the truth I was sceptical on how the long four sectors would go but overall they were great. Booked in business but upgraded to first I think due to my status on another alliance and possibly that I travel quite a bit. Flights were on time in fact boarded quite early in every instance which I like as I'd rather be in a peaceful plane that noisy busy terminal most often. Crew friendly and welcoming and while English is limited I had absolutely no problem getting what I wanted fast and efficiently on all sectors. Food was absolutely fine and up to a standard I was happy with both presentation and size and quality of range. They definitely know they must do this to reach the high yield European long haul market and they seem to do it well. Guangzhou premium lounge is only ok certainly not up to other airlines with limited range of food but there are good showers and wifi. Get a wifi code from the ground floor reception before you head to the top floor. CZ website and apps are rubbish so take care with these any use a travel agent unless you are Chinese and can make your way around the problems. Seating was good but not at the standard of Singapore or Etihad but not that far off. First class seat sent dead flat and they provide a nice bed cover and duvet. I don't sleep well on planes and I got several solid hours on multiple sectors on CZ both 787 and A330-200. Watch for cold red wine and warm every other wine and drink but if that the biggest complaint then it's not a major for the price.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Australia)

I flew from Guangzhou to Sydney on 11th Sept 2014 (CZ301). I was very satisfied with the flight. The entertainment system was great: it had a huge variety of Hollywood films as well as Chinese and other foreign films. The TV series selection could have been wider. The service was friendly. The seats in Premium Economy were wide and there was plenty of leg room. I booked months in advance so the flight was cheap. The only thing I didn't like about my flight experience was the fact that all window shades and cabin lights were dimmed even though it was a daytime flight (8.20am departure time).
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(New Zealand)

We flew Heathrow to Guangzhou with an 8 hours stopover and on to Auckland New Zealand. Check-in at Heathrow was confusing. After queuing for some time we were told Business and First class was around the corner in a separate part of the terminal. The VIP lounge was very good. At Guangzhou we were taken from the airbridge side to a small bus and several miles to Business lounge where we cooked at 27 degrees Celsius. Back on the aircraft it was a meal and off to sleep in our lie flat seats. Breakfast time and we were firstly offered butter and jam I am not sure why as no breads on the menu. we were in the last row of business so that is why we did not always get our first choice and had to settle for something else not necessarily to our liking. Breakfast arrived and was soup with noodles and meat. This might be alright for Chinese passengers but if flying Australasian routes why not cater to people from those countries? I think the airline could do better.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(New Zealand)

My wife and I flew Auckland to Guangzhou and on to Heathrow in July this year in first class and enjoyed the experience. Only 4 seats and 2 cabin staff to look after us.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(United States)

CZ327 CAN-LAX 14-hour trip in A380. Typical Asian service with mainly female cabin crew. Traditional uniform and polite service. All efficient with English. Many up-to-date movies and TV channels. Food was okay and not much to complain about. Seats in Economy are never good for long flights. Satisfied with the legroom though. Price is rather competitive no problems flying CZ again in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Australia)

Flew CSA from Melbourne Australia to Guangzhou and also on our return trip from London to Melbourne. We were very satisfied - there was more leg room and the seats were bigger than on many other airlines we have flown with. The planes were new and clean and the service was pleasant. The food was no worse than most airline food but the time between meals was a bit too long. Entertainment system had limited but adequate English TV shows and movies. I would definitely recommend this airline for long haul flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review