China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1334 reviews
8/10
4 star Skytrax Rating
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10/10

China Southern Airlines customer review

(United Kingdom)

Traveled from London to Guangzhou CZ304 Sat 2nd November in Business Class. Been many times with China Southern and have to say both out and back the service was superb. Brand new Boeing Dreamliner was excellent and very comfortable indeed. I normally complain that the girls on China Southern are not very good but this time they were excellent. The food was not too bad although it is not their best point but they are trying. Just one complaint the films going out are the same coming back. This airline represents excellent value and because it is a direct flight to Guangzhou saves hours going via the Middle East. Definitely improving the service on board nice pleasant staff who couldn't do enough.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

China Southern Airlines customer review

(United Kingdom)

Recently flew AMS-CAN and CAN-LHR in Economy. The flight on an A330 from AMS to CAN was reasonably comfortable but trying to get an allocated seat in advance was impossible. China Southern's office in Holland couldn't help either! The return to London on a new 787 was not as good. The seats were more cramped and I ended up sitting close to the toilets which have a new type of door design which means the doors actually slam shut! 12 hours of listening to all that noise was not enjoyable. The food was also poor and they ran out of choices and offered a vegetarian meal which was awful! Drinks were also a joke with no diet coke and only a poor selection of wine and only half a glass ever offered!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

China Southern Airlines customer review

(Australia)

Flew Chengdu to Guangzhou on 16 Nov 2013 - no problem with flight and service but would not check my bag through to a connecting international flight with a China Southern flight number as it was a code share operated by Vietnam Airlines very inconvenient to have to pick up baggage and make way to international with bags when ultimately flying with same company. My connection time was OK (2hrs) but eaten into severely by bag taking a long time to reach reclaim - almost lost and then rushed to international where I was in time to check in but told to 'hurry up' by the check in staff - ridiculous as they were the ones that had caused the problem with the late bag and not checking through. Made the whole thing a hassle and made out to be my fault!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Southern Airlines customer review

(Taiwan)

Nov 8 CZ3379 Changsha to Guangzhou. Nov 9 CZ3097 Guangzhou to Taipei. I had a lot of luggage it was consigned directly to Taipei. It's very convenient. The flight was a bit delayed but I was told in time so I was not too worried and had enough time shopping at the airport. All in all a happy and relaxing trip with China Southern. I will travel with CSA next time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Southern Airlines customer review

(Australia)

Recently flew Beijing-Istanbul return specifying a direct flight on ticketing. Only staying 36 hours on return journey and told by Chinese Embassy Melbourne I didn't need a visa as Beijing is 72 hours visa free. Flight to Istanbul stopped in Urumqi becoming last port in China for passport control. Immediately set off alarm bells for return trip as Urumqi has only 24 hours visa free. Tried unsuccessfully to rectify situation in Amsterdam and Istanbul - total lack of customer service in both cities. Arrived in Urumqi and at Passport Control escorted to Immigration and for 4 hours passport and documentation handed from person to person. Eventually granted visa for extra 10 hours. Luggage had been removed from flight which had proceeded to Beijing. Eventually told no seats available to Beijing until 24 hours later and the airline would provide a hotel with meals. I would not consider being detained on a military base a hotel. Collected by a soldier in khaki in a utility vehicle and entered a guarded military base to a 'hotel' with no name. Soldiers on drill around me. No English spoken no wifi or Internet. Meal consisted of a bowl of soup whilst the Chinese ate 2 courses with seconds! Breakfast not much better. I would like to point out at this stage I had a valid visa for 34 hours in China. Next day at the airport soon discovered I wasn't booked on said flight - I was on standby. The 1.5 days I had planned in Beijing including accommodation costs were ruined resulting in a few hours between flights at the airport. At no stage was I apologised to by the airline for its misleading information or Immigration. I have contacted China Southern demanding they inform passengers flight is not direct and passport control is through Urumqi so this situation doesn't reoccur. After numerous emails each time from a different person (same as in Urumqi) this has been the response " sorry for that". Not good enough. Don't fly with this dreadful airline. Service on and off aircraft non-existent.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(France)

CAN-SYD on A380 Economy Lower deck. Smooth boarding for SkyPriority passengers. Staff friendly and polite. The flight attendant who served my aisle spoke perfect English. Staff shows unsealed kosher food to passenger prior to opening and cooking but served breakfast before dinner and the vegetables dish was still frozen. They still need to pay more attention to details. Other than that economy seats are quite reasonable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Southern Airlines customer review

(Australia)

Simply terrible from check-in at Melbourne airport through to Paris and return. The onboard crew displayed very little customer service and the food was terrible. It seemed to be quite a task to find two seats together for a couple who booked the flight together we did get adjoining seats but they did make it seem like a big deal. For the Guangzhou to Paris leg I contacted China Southern to try to ensure we could get seats together however even in their head office I wasn't able to speak to anyone in English - being an international airline I stupidly thought they may have someone around that could speak English. On the return leg from Paris they couldn't find our booking. They saw our tickets and verified that our tickets were showing the correct details of the flight however they could not find them. We made the flight with but some difficulty. On the return flight we took our own food to eat due to our previous experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

China Southern Airlines customer review

(Hong Kong)

Business class on A330 to Paris and this was truly quite poor. I heard that Air China is to be dropped to 3 Star airline and guess China Southern may be following them soon? Meals poorly served wine choice a joke and the product is now really poor. Its like they have no money to look after biz customers any more. Staff languages were poor unless you speak Mandarin!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

China Southern Airlines customer review

(Australia)

China Southern Airlines are a joke! Left us waiting for 12 hours with no explanation at Paris CDG airport. When we asked what was happening at the departure lounge counter the excuses changed by the hour. First it was the fog then 5 hours later it was that the flight crew couldn't work past the original shift time then the plane had to be cleaned then hours and hours later when we were sitting on the plane ready for take off we were told we were waiting on documents. We got to CDG at 8am ready for our midday flight and didn't lift off till after 11pm. Not one announcement to us as to what was happening. We could have has a day in Paris instead of being held hostage in the most remote airport lounge starved of information. Meal voucher received one. The most appalling treatment at Guangzhou stop over - told we were on another delayed flight. Only because I made a fuss and refused to have my flight changed did we get on the connecting flight that had. Already been delayed not to mention the original connecting flight that as missed. Unprofessional rude and treated like cattle. China Southern Airlines are not an international airline by any stretch of the imagination
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

China Southern Airlines customer review

(Malaysia)

KL-LAX thru Guangzhou last week. I should have listened to the review I read. Hands down the worst airline I travelled so far - worse than low cost airlines. The cabin staff cannot speak English food like other reviewer described is terrible and the seat cramped and very hard.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review