China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1577 reviews
8/10
4 star Skytrax Rating
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1/10

China Southern Airlines customer review

(Thailand)

Cannot count on airline staying on schedule. 4 legs on flight from BKK to LAX. Only 1 was on time and that one left from LAX 5 min early. ALL other legs were from 45 min to 4 hours late. Airline cannot keep schedule because of clogged airways due to military controlling 80% of airspace. Sat on ground after loading (late by the way) waiting for clearance to leave the airport. How can they construct a flight schedule and expect to keep it? Have flown them many times before but on this trip I figured out what the problem was and will never fly them again because I cannot rely on them being on schedule.
AircraftA380 / B737 / A321
Type Of TravellerBusiness
Cabin FlownEconomy Class
Routebkk to LAX via Guanzhou
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(United Kingdom)

Very pleasant couple of flights with China Southern. Ordos airport is efficient - built for about 10 million passengers but only serving a fraction of that. Lounge here was typical Chinese standard - rows of armchairs but not much else. Boarded a fairly new B737 - clean and tidy and in Business Class all seats had power. Offered a bar service as well as fresh fruit on the short sector to Zhengzhou and the aircraft stops here before carrying on to Shanghai. Transit process well organised and offered lounge usage - again, Chinese standard and WiFi (which is all I really needed) did not work. Staff were proactive and did try to resolve but not much else they could do. Full meal service on the second sector to SHA - proper menus and 3 entrée choices, whilst all Chinese were fairly agreeable to a western palate. Food quality was good and regular beverage services. Staff were proactive during both flights and language skills were decent for a domestic service. For the price paid and what you get it puts many legacy European "Business Class" services to shame.
AircraftB737-800
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteOrdos to Shanghai via Zhengzhou
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Bangladesh)

Read many negative reviews before flying. However, experienced totally a different scenario. Overall, excellent. Price is cheap, enough legroom, clean aircraft, friendly staff with acceptable English. Importantly, they gave free hotel to all in transit. The hotel was also nice (4 star). The gave me a room with a double bed. Although food quality can be improved, but I cannot complain at this price!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteIncheon to Dhaka via Guangzhou
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(China)

Due to bad weather my flight was delayed but they were very nice and quick to rearrange my flight plans. Service during flight was good and I really enjoyed the flight despite the setback. I would recommend China Southern.
AircraftCZ307
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteGuangzhou to Rome via Amsterdam
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(New Zealand)

Our family of 4 Adults and 1 child flew business class AKL to LHR 15 May and return June 11 with transit stops in Guangzhou. The Boeing 787 and Boeing 777-300ER were very modern and comfortable. Cabin crew were very attentive, efficient and tried their best to make our journey as pleasant as possible. Meals on the whole were very nice but there still needs to be a bit of tweaking on the western menu. Our flights were mainly at night so didn't watch a lot of the entertainment system. Lounges at Auckland and Heathrow (T4) were very busy but very good. Lounge at Guangzhou not as good but adequate. I would fly China Southern again, especially for the competitive price we paid.
AircraftB787/B77-300ER
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteHeathrow to Auckland via Guangzhou
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(China)

A nice trip with China Southern Airlines. The service, food and wine was the best from guangzhou to LA, and both my wife and I were really impressed. On the flight from Guangzhou I slept most of the way but everyone was friendly and the A380 was very comfortable. Spotlessly clean and a great flight.
AircraftA380
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
Routecan to lax
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(China)

It's a nice trip from CAN to LAX, it's too long but very comfortable. The cabin service of this flight was actually quite good. Flight on time aircraft clean and crew attentive. A nice touch on the outbound was a mid flight snack and the complementary wine with meals was also appreciated. Crew smile, they worked hard.
AircraftAirbus A380
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteCAN to LAX
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

China Southern Airlines customer review

(Thailand)

Generally I take Thai Airways but this time, unfortunately had to take China Southern CZ362 on June 10. Plane was almost two hours delayed and no information or apologies at the boarding gate. Even worse was that the crew didn't care, they were yawning around passengers in a very impolite way.
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteCAN-CGO
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(Australia)

Recently took CZ from SYD-CAN-JFK and return in Business. The Australian legs utilise A330-200 aircraft with 2-2-2 seating. Flights to and from USA much better with 777-300ER, with a 1-2-1 configuration. Overall excellent value for money. Skyteam lounge in Sydney quite new and comfortable, although lounges in CAN and JFK have seen better days. Rather surprised to be conveyed to 777 by bus, I can only assume that as the aircraft were only acquired last year, steps are being taken to remedy this. Once on board, welcome glasses of champagne. Inflight dining a bit hit or miss, but I'm not a fan of Cantonese food so can't moan about that. Wine is pretty much "red or white", but the cabin crew are always attentive, with cabin walk-through so being common. IFE very limited, but with personal devices, it's pretty much a dying issue. I habitually use Asian airlines for trips to the UK and USA. Usually Vietnam, China Eastern and China Southern. Clearly not as good as the big three Arabian carriers, nor the legacy BA or QF. However, when it comes to value for money, there is no comparison. Would recommend CZ.
AircraftA330-200 and 777-300ER
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteSYD-CAN-JFK
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(China)

Beijing-Shenzhen 19 May 2015 CZ3192 economy class. The first flying with an A380 felt good although flight was 1 hour late. Seats are comfortable toilets fine can not comment on food because I did not eat it. The inflight entertainment was limited. The attendants were friendly and helpful. Price level is fine. Generally recommend it.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review