China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1486 reviews
8/10
4 star Skytrax Rating
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10/10

China Southern Airlines customer review

(Australia)

CZ3553 September 8th .The Service was punctual and staff pleasant. Very comfortable flat bed pod above average food quality. Price is rather competitive no problems flying CZ again in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

China Southern Airlines customer review

(Taiwan)

TPE-LAX via CAN return in Business. TPE-LAX was great all the way. Flights on time food good staff professional (if not a little robotic). Coming back not so good. The LAX-CAN part was fine until I walked in the restroom to find messy conditions - yuck! Flight out of CAN was delayed 30 mins and they did not have my special meal which had been confirmed in LAX at the counter and was served on every other segment on my trip. This airline needs to do some deep cleaning! All of the cubby holes in their coveted highly advertised A380 are filthy with crumbs hair and toothpicks. I will look to other airlines next time. The B777 used on the CAN-TPE route is a pretty grubby plane. I can't believe they can't find someone to help them check the English used in their unintentionally hilarious IFE preview descriptions and the flight attendants clearly struggle with their English announcements. I will say that the staff at their Guangzhou VIP lounge are very kind and professional.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

China Southern Airlines customer review

(China)

Flew first class from LA to Guangzhou CZ328 on 31 Oct 2014. The new A380 was very impressive. The lie flat seat was great the private cabin was very comfortable and undisturbed when slide door closed. I had few hours good quality sleep and usually I can't sleep well inflight. The service was excellent and very attentive. The dinner breakfast and beverages were nice felt like dining in a good restaurant. The inflight entertainment system was wonderful there were lots of new movies available. All in all a thoroughly enjoyable flight. Will definitely be flying with China Southern next time.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Southern Airlines customer review

(United States)

I flew from LAX to Guangzhou Oct 2014 in economy. I chose China Southern because it was the least expensive for a last minute flight. Luckily the flight was not full and the middle seat next to me was vacant. The plane was an A380 so it was a "new" bird but to me the appearance was old and dirty. The lavatories were disgusting. This is just a small reflection of the terrible service. This is a 15 hour flight. There were only 2 meal services during this whole time. About 2 hours after take off and 2 hours before landing. Be prepared to go hungry. During the 11 hour interval between meals there was not a single time when the beverage cart appeared. I had to find a flight attendant and ask for a cup of water. After I finished the cup sat at my seat for as long as I could stand it. Pay the extra - it is well worth the comfort and service from any other airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(United Kingdom)

We travelled from Heathrow to Guangzhou and onto to Bangkok and return. New 787 Dreamliner. Reasonable leg room. Seats very hard for a 13 hour long haul flight. Service was punctual and staff pleasant. The food was really poor not quite as bad as Iberia but pretty close. I'd recommend bringing your own sandwiches. They need to sort out their online check in and ipad apps. It took well over an hour to check in online using a windows PC can't do it on ipad because it doesn't have Flash media. So downloaded the app but that won't work unless you have a Chinese mobile phone number. Not possible even to send a complaint or enquiry without a mobile number they recognize.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(New Zealand)

Auckland-Guangzhou. I took CZ306 on 1st Oct 2014 back to Guangzhou in seat 52G. Service of cabin crew was as usual excellent - polite and patient. Entertainment has been updated with many recent movies and TV. Back to Auckland on CZ305 on 22nd Oct 2014.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Southern Airlines customer review

(Australia)

Flew premium economy and would have been better off sitting with the luggage underneath. Uncomfortable seats. Crew rude and very unhelpful. Screaming baby onboard and staff gave no assistance. My advice pay the extra and you will not come off the plane feeling like you have just been hit by a truck.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

China Southern Airlines customer review

(Indonesia)

I have to fly China Southern since several routes have CZ as the only operator. The last flight I took was on an E190 small jet. For a trip of less than 2 hours its not always good value for money. The flight was almost full in premium economy and economy class. There was no IFE/monitor in the aircraft even in the business class. The ground service and inflight service is poor. For a full service airline the meal is served by a paper box and contains one bread and a Chinese herbal pudding which I found very below par. I never heard any kind of communications or announcement to passengers from the cockpit on any flights even in Chinese language. After many flights with CZ only a few of the flight attendants that were really good and friendly. Overall compared to many other Asian airlines China Southern is still far from industry standard with regards to many passenger service aspects.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(United States)

Flew business class NY to Guangzhou CZ300 10/05/2014 on CSA's new 777. Very comfortable flat bed pod above average food quality and the service was excellent. CSA also provided a room at a luxury hotel right across from the terminal for an eight hour layover.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(New Zealand)

We travelled Business Class Auckland-Paris 24th August 2014 return Paris-Auckland 16th September both flights through Guangzhou. Service variable seats great aircraft clean and modern (Boeing 787/Airbus A300/200) fully lie flat seats. Long layovers in Guangzhou (18hrs) were absolutely no problem met at aircraft door escorted through immigration/customs to 5 star luxury hotel nearby lovely room plus complimentary meal (excellent buffet). Seamless and with lots of smiles. Service on 3 of the 4 legs was fine meals adequate menu selection OK cabin crew polite and helpful English not great but good enough for mutual understanding entertainment not up to Emirates/Singapore airlines but at the price more than good enough. The fourth leg (CAN-AKL) was dreadful - surly cabin crew no meal menus dreadful food (breakfast indelible - worse than EasyJet on a bad day) with a choice of butter or jam with soggy croissants. My insistence on both butter and jam was met with incredulity. A request by my wife for a second pillow was met with a flat refusal! In Business Class? So would we fly with them again? At the price for sure but with reservations in respect of cabin crew and no expectations of good in- flight service.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

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