China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1265 reviews
8/10
4 star Skytrax Rating
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7/10

China Southern Airlines customer review

(Cambodia)

Singapore-Guangzhou-Auckland return. Regional flights are very different to the intercontinental. Singapore to Guangzhou: pretty small seats no inflight entertainment older aircraft but no serious complaints. Guangzhou to Auckland: pretty good inflight entertainment food is OK seats OK modern aircraft. Excellent on time performance on all flights signifying a pretty efficient operation. There are deficiencies in English with many staff but since at least 90% of passengers were Chinese on every flight it is unreasonable to expect too much. The written English in their publications videos and notices also needs attention. If China Southern wish to increase the percentage of foreign customers however they will need to improve their language skills - in English and in other languages. At the same time there were some staff who spoke excellent English and all staff tried their best to give good service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

China Southern Airlines customer review

(Singapore)

28 Jun 13 Guangzhou to Jinan. Supposed to board 2 hours after my touch-down from SIN flight. Nightmare began during my transit where the take-off from Guangzhou to Jinan was delayed for an "indefinite time". This occurred after I boarded the aircraft when the pilot announced over the PA system of the delay. There was no confirmation of the next flight except that they said it should depart at least 3 hrs later. Not only was our flight was affected all China Southern Airlines outbound were delayed with their explanation as "airspace congestion." Fortunately we departed 1.5hrs later. I think my return flight from Jinan to Guangzhou will also be delayed. First and last time taking China Southern Airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(United Kingdom)

I took CZ346 from AMS to Beijing in business half of the seats were empty not flat bed but comfortable. Food is fine but the same menu as the one half a year ago not too many choices of wine. The staff are excellent very friendly.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Southern Airlines customer review

(Australia)

CZ 322 Melbourne to Guangzhou - London 23/6/13. Never again. On boarding only Chinese morning newspaper available. Asked for whiskey or other spirit. Told there were no spirits. They gave me a beer (finally). It was a warm beer with a glass of ice to accompany. Wife asked for coffee. It was colder than the beer. When she asked for sugar they did not have any on the carry tray. Entertainment was about 6 movies and 6 TV shows. No music channel. The cabin crew could not speak English despite leaving from Melbourne. Very disappointed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Southern Airlines customer review

(South Korea)

Seoul / Incheon to Shanghai Pudong return trip. There was no inflight service on both my flights but it wasn't a big issue since flights was just around 1 hour and a half. Even though service was not on the same level as 5 star airlines it was good meaning beyond my expectation. And both my flights departed and landed on time with no problem. Overall it was not bad at all.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(Australia)

CZ3195 from Zhengzhou to Guangzhou on June 5th and CZ305 from Guangzhou to Auckland on June 6th. Travelled with my baby. Cabin staff paid attention to us gave us warm water and milk. When we flew back to Auckland ground staff arranged for us to have the first row of economy class so we could be comfortable. I had reserved a baby bassinet from Guangzhou to Auckland. Seats could be more spacious and wider.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Southern Airlines customer review

(Australia)

AF 1089 Bucharest to Paris 26/06/2013 at 7.20am. CZ 0348 Paris to Guangzhou 26/06/2013 at 12.25pm CZ 0301 Guangzhou to Sydney 27/06/2013 at 8.20am. I am traveling from Australia to Europe at least 3 times a year. I am due to fly back to Oz next week. My feedback so far: Guangzhou airport is worse than some local airports in small cities in Europe. Must be improved fast if you want to make it an international hub. Inflight entertainment is very poor. Needs improvement immediately. Improve customer service onboard. Flight attendants must learn English the food is substandard. We waited for one hour on the plane on the tarmac for "some paper work" without the air- con on! I will give them one more chance.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(Netherlands)

CZ346 Amsterdam - Beijing CZ6116 Beijing - Shenyang June 7 2013. I travel very often between China and Europe. Most of the time with China Southern. The services were as good as always. I had a really tight transfer time less than 2 hours. But the luggage was fast and the transfer was smooth. The only thing is the inflight entertainment. It's not good enough for long flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Australia)

18 June MEL-CAN. Bought the ticket at last minute and the fare for peak season was incredibly cheap downside 18 hours layover in CAN. Seat arranged transit visa form sent to me and a request for day use hotel requested airport check in excellent gave me transit visa form again. Saw I was an Elite plus flying blue sky team member and gave me access to the lounge. Flight nice ok food good each time I rang the call button the staff would come with a glass of water which. Value for money is excellent.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Netherlands)

I travel often between Europe and China. This time it was from Amsterdam to Beijing CZ346 on 7th of June 2013 and from Beijing to Shenyang CZ6116. I had a really tight transfer time. When I arrived to Beijing airport a staff member from China Southern who was dedicated to take care of the transferring passengers took care of me directly from the cabin door to the transfer desk. The baggage was fast. I even had some time to do some shopping. I really appreciate the helps from the staffs and attendants.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review