China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1336 reviews
8/10
4 star Skytrax Rating
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7/10

China Southern Airlines customer review

(Australia)

Flew SYD-CAN-SHA on CZ302 (A330 overnight flight) and CZ3523 (787 Dreamliner morning flight) 23-24 November 2013. The China Southern websites (they have multiple) are pretty hopeless I was not able to book through any of them when I bought my tickets in August so had to go through a travel agent. After getting my e-ticket issued at the start of November the websites did not allow me to check the flight details online. Some of the China Southern websites had nowhere to find the info at all while others simply rejected the various codes I had been given to enter. In terms of the flight itself: Left Sydney just a few minutes late and got to Guangzhou 25 minutes early. Flight from Guangzhou to Shanghai landed 30 min early. Seat comfort was quite good at least on par with most other airlines. Service was not the best I've experienced but staff are pleasant and generally friendly and the food was good by airline standards. Value for money is fairly good. The checked baggage allowance (2 x 23kg bags) is generous and applied all the way from SYD to SHA. Overall it's good value. There were no problems with the cabin crew's English on either leg except that one or two announcements were quite hard to understand. Finally transit at Guangzhou airport was quite efficient with lots of staff around to help out with directions. Due to early arrival there was a longer than expected flight and no shops were open until about 7am so you couldn't buy anything unless you had small change for the vending machines. Overall decent flights at a good price.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Southern Airlines customer review

(New Zealand)

Travelled from NRT to AKL via CAN. The flight from NRT to CAN was good. The staff were helpful food was quite good. However the flight from CAN to AKL was a disaster! I had thought the Boeing 787 would be a good one but it was absolutely not! The seat was uncomfortable even though I am an Asian guy! The food was bad and the stewardess who served could not speak English! The fellow passengers were noisy and messy but the crew did not ask them to be quiet even for a second! Toilets were not cleaned after being used by other passengers. The reason why I may recommend it to my friends is because it was the cheapest flight I could find!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(Canada)

I flew from Vancouver to Kathmandu Nepal with a stopover in Guangzhou. I was as comfortable as you can be in an airplane the food was fine the staff friendly. In fact when the flight was about 2/3 done I went to use the bathroom and there was a staff member in there using rubber gloves to clean it. I have never seen that in flight and often by the end of the flight the bathrooms are disgusting! Flight was on time leaving and the stopover in Guangzhou was shorter than expected. I would use China Southern again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

China Southern Airlines customer review

(Singapore)

I flew with CZ 3018 in late Nov the service was very poor cabin crew never smiled no patience shown to passengers. The tone they spoke to passengers whom were a tour group was amazingly rude. Compared to the service I experienced 3 years ago from Singapore to Guangzhou. there is a significant drop.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(United Kingdom)

Attentive and courteous cabin crew always happy to help and make the journey as pleasant as possible. 787 Dreamliner was great very quiet and lots of space - everything brand new. Fully flat beds in business which is a must but surprising how many tier 2 airlines (KLM Air France etc) don't have this. Great price and direct to Guangzhou from UK. Arrived early.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Australia)

Flew from Melbourne to Amsterdam through Guangzhou. Cost effective way of getting to Europe. Cabin crew know enough English for Australian travellers and the food is alright no worse than more expensive airlines. Entertainment system kept me entertained with enough choices. Actually prefer this airline to some of the more expensive carriers. Only downside was Baiyun Airport the international terminal is smoky as there is no segregated smoking area just down a flight of stairs and make sure you have some RMB on you as you can't exchange there.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(France)

SYD-CAN leg of a SYD-CDG journey operated on a brand new A380. The business seat (and cabin configuration in general) is very good comfortable private and provides a lot of space. The only drawbacks of this business cabin configuration are that only one half of the seats actually provide this high level of privacy (no direct contact with the aisle though direct aisle access) and that it is not possible to have 2 joint seats on the window side. But when you have a seat in the "right" half it's perfect. Flight attendants are very polite and efficient - perhaps a little bit too efficient as it sometimes becomes almost stressful. The global English level of the crew is correct however it is sometimes difficult to communicate with some particular members (room for improvement here). The lunch / dinner service is very quick and efficient and individual for each passenger allowing for everyone to eat at their own pace. However this is better for passengers willing to eat quickly than for the slower ones as attendants tend to put a little bit of pressure for having all set out as quickly as possible. The quality of food is OK however the choice of drinks is rather limited. The IFE is very good: large screen large choice of movies nice user interface. The only drawbacks are a handset and headphones plugged under the screen (rather than on the armrest) making it somehow awkward when wanting to unfold the table at the same time (the wires are too short). The flight was on time for departure slightly delayed on arrival (20 minutes for a 9 hour flight). The little "plus": pyjamas are provided to business passengers (although only on the A380 apparently) and even if you don't use them on board they are kindly offered to take with after the flight. Also a short review of the CAN airport (as it is the hub for CZ): transfers "international to international" are really made as easy as one can dream of (just a stamp to be put on your boarding pass for your next flight) no immigration check no customs no security check 10-15 minutes after disembarking you can be resting in the great CZ VIP lounge waiting for your next flight. If all airports could be organised that way for passengers in transit.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Southern Airlines customer review

(Malaysia)

Flying with their new A380 from Guangzhou to Beijing. This flight was cheap and with normal service. But something that surprised me was that the seat was so big. Recommend this A380.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(China)

Sep 24th 2013 flight CZ 3569 in first Class from Shenzhen to Hangzhou. Check-in at the first class counter was very fast and with friendly staff. Staff brought me to the first class lounge was provided with a good and tasty breakfast at 6.30 am. The flight was not delayed and the airlines provide a shuttle bus from the terminal to the plane. The service on board had a good English speaking flight attendant. The food was good for an early morning flight. I'm a Skyteam Elite Plus Card passenger and the service quality is always good. I will used China Southern Airlines again.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

China Southern Airlines customer review

(United States)

LAX-CAN-MNL round trip. It was an Airbus A380. I was excited as it was the newest plane around but it was so disappointing as the seat cushion was so hard. It was uncomfortable for a long flight. The plane transfer in Guangzhou was horrible. The next plane was a 737. We were shuttled to the plane no explanation given. No more China Southern for me in the future.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review