China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1575 reviews
8/10
4 star Skytrax Rating
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9/10

China Southern Airlines customer review

(Australia)

I travelled to Perth on 25th June by China Southern Airlines, and excellent service from the cabin staff. The choice of food was entertainment was very good and although it is a long journey the staff were polite.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteGuangzhou to Perth
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

China Southern Airlines customer review

(China)

I regularly travel China Southern Economy class from Paris to Guangzhou and also internal flights in China. I am one of their Pearl Club Members (Sky Team). Their web site is rubbish and you cannot use all the points. I am an Elite Member but you cannot use the points for any flights and you cannot do it online. You have to ring China and that takes forever because no one answers the phone even then they will not book the flight for you.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteParis to Guangzhou
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

China Southern Airlines customer review

(United Kingdom)

Near riot in economy class when wine ran out. This was as Air France share flight and was full of French people returning home. Only the first few passengers in economy got any wine with their food because it turns out only eight bottles of wine were allocated to the whole economy section. Well done China Southern, about a hundred pasangers who will never fly with you again, all for the sake of a few bottle of cheap wine, give the penny pinching manager a star.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteShanghai to Paris
Date FlownOctober 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

China Southern Airlines customer review

(New Zealand)

The meals were excellent, food was top class and served quickly and efficiently. Because our stopover was for 8+ hours in Guangzhou we were escorted through customs to a hotel room by staff and given instructions on how to return in 5 hours time. Our second part of the flight we were upgraded to the first class which we were extremely impressed with the staff they who were credit to their company. They ensured we were comfortable at all times, meals were chef quality and were served with skill.
AircraftA330-200
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteParis to Auckland via CAN
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

China Southern Airlines customer review

(United States)

My flight was cancelled in Guangzhou after a delay one night. I had a 12 hour layover that turned into a 26 hour layover. I was not given my suitcase but taken to a hotel far away that was very disturbing. I was not even allowed my own room, and had to pay for my own room - even though they cancelled due to weather.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLAX to KUL via Guangzhou
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(China)

Flight left Shenyang 1 hour late due to air traffic control but arrived only 30 minutes late and enough time for transfer in Guangzhou to Manila. Flight to Manila on time and food was reasonable. Both aircraft clean and pretty new. Service good, no complaints. Out of Manila airport in 20 minutes and arrived in the hotel within 1 hour after landing.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteShenyang to Manila via Guangzhou
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(New Zealand)

We flew with China Southern last year, and were very satisfied, so decided to use them again this year. The service has improved in terms of food and cabin service. It was good last year, and is now better. The cabin staff were very welcoming, attentive, and very pleasant. Also very helpful when I inadvertently lost my glasses case down inside the seat. The food selection was good, and options available also good - we could not fault the service. I would recommend China Southern Business Class value for money as best en route over others flying on this route, and we have flown to Europe with most of the major carriers. Only problem was the entertainment audio connection was broken for my husband.
AircraftA330
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteAuckland to Paris via Guangzhou
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(China)

My family and I traveled on CZ38 from Guangzhou to Brisbane. Since it is our first long haul international flight, I was very stressed with many concerns and worries. The cabin service was delivered with warmth and patience. The crew has provided towels and water for us to refreshing and paid extra attention with caring during this flight. I was impressed by the service provided from China Southern, also the tasty meal and cleanliness of lavatory during the flight.
AircraftA330
Type Of TravellerFamily Leisure
Cabin FlownFirst Class
RouteGuangzhou to Brisbane
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

China Southern Airlines customer review

(Thailand)

Cannot count on airline staying on schedule. 4 legs on flight from BKK to LAX. Only 1 was on time and that one left from LAX 5 min early. ALL other legs were from 45 min to 4 hours late. Airline cannot keep schedule because of clogged airways due to military controlling 80% of airspace. Sat on ground after loading (late by the way) waiting for clearance to leave the airport. How can they construct a flight schedule and expect to keep it? Have flown them many times before but on this trip I figured out what the problem was and will never fly them again because I cannot rely on them being on schedule.
AircraftA380 / B737 / A321
Type Of TravellerBusiness
Cabin FlownEconomy Class
Routebkk to LAX via Guanzhou
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(United Kingdom)

Very pleasant couple of flights with China Southern. Ordos airport is efficient - built for about 10 million passengers but only serving a fraction of that. Lounge here was typical Chinese standard - rows of armchairs but not much else. Boarded a fairly new B737 - clean and tidy and in Business Class all seats had power. Offered a bar service as well as fresh fruit on the short sector to Zhengzhou and the aircraft stops here before carrying on to Shanghai. Transit process well organised and offered lounge usage - again, Chinese standard and WiFi (which is all I really needed) did not work. Staff were proactive and did try to resolve but not much else they could do. Full meal service on the second sector to SHA - proper menus and 3 entrée choices, whilst all Chinese were fairly agreeable to a western palate. Food quality was good and regular beverage services. Staff were proactive during both flights and language skills were decent for a domestic service. For the price paid and what you get it puts many legacy European "Business Class" services to shame.
AircraftB737-800
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteOrdos to Shanghai via Zhengzhou
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review