China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1209 reviews
8/10
4 star Skytrax Rating
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9/10

China Southern Airlines customer review

(Hong Kong)

CAN-CDG and LHR-CAN in Business Class. CAN-CDG on an A330-200 not new but properly managed. Business class seats are not fully lie flat but angled flat beds and a bit small to me. When I boarded the cabin crew greeted me. Service was attentive and they kept refilling my glass. I reserved a special meal and it was good. As we all know the in-flight entertainment of CZ isn't that impressive but I have my Pad. Good Skyteam transit experience in CDG for my connecting flight to CPH but the AF lounge was packed! LHR-CAN on another A330-200. Not full again so it was another quiet trip food was good and service was still great. Again return from China to Europe (including a round trip ticket to CPH) in business is the cheapest ticket I can get CZ might not offer fancy in-flight entertainment nor great food like CX or TK but they offer you a comfortable seat with great attentive service. I will definitely travel with CZ again in future.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(New Zealand)

Premium Economy from CAN to AKL return. Leg room in PE cabin is more than adequate. As both flights are over-night flights (more than 11 hours flying time) extra leg room can make your journey a lot more comfortable. Check-in in CAN is a bit chaotic as CZ did not use the air-bridge. However in AKL it was much nicer and organised. Priority boarding offered to PE customers. Average IFE (Limited choices of English movies and the selections are not on par with SQ CX NZ and the like. However the system is more than adequate for a Chinese-speaking traveller as the choices for him/her are sufficient). Catering onboard is acceptable. No English announcement from the Captain/First Officer. English skills of the cabin crew need to be improved. Overall two pleasant flights with relatively cheap price. I would recommend CZ if the quality of IFE is not on your top list when you travel.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Australia)

SYD-CAN-LHR in Business class. SYD-CAN on old A330-200. Business class seats are not fully lie flat but angled flat beds. China Southern should really deploy newer aircraft's like the A380 or new A330 on this route. When my wife and I boarded in SYD we were met with an Australian flight attendant who greeted us in very good English and showed us to our seats. Service was excellent flight was not full in business class. Extra blankets given and my wine glass was never empty. Food was average but dinner was also provided in the lounge. Dessert was terrible but fruit platter was a nice touch. CAN-LHR: New A330 2 small business class cabins separated by lavatories and galley gave the feeling of intimacy and privacy. Lie-flat seats were very comfortable. AVOD was good with 7 English movies and different TV shows. Service on the London leg was terrible no Australian cabin crew and only Chinese crew their English was bad and their service seems pushy and rushed. Food was inedible. The beef was overcooked and my wife had prawns that were not at all appetising. CZ has a long way to go before they can be called a 4 star airline in my eyes. They should have more English speaking crew on flights and should provide lie flat beds in business class but then again $4400 return in business is the cheapest ticket I have found so far to London so I would definitely recommend them for this reason!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(Australia)

Flew MEL - CAN - KTM return. As per previous reviews CZ lacks inflight entertainment. Took IPad with movies so no problem. Overall service was good food is a little bland however flight attendants were relatively attentive with plenty of drinks on offer particularly warm water(?). Flights were all on time and planes were relatively new.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(United States)

Shenzhen to Shanghai. Check in at Shenzhen smooth as usual friendly and efficient. Lounge is available and acceptable. Hot Food and Drinks as well as wifi and English Newspapers. Flight was delayed due to ATC in Shanghai. No announcements in English even though half of the flight were westerners. Once on board the seat was like a rock. Not comfortable at all but at the end of a long week I just wanted to get to Shanghai. Flight attendant provided great service food choices were good and filled the void. Drinks and dessert were of good calibre. Good value for the money for flights in China.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Taiwan)

Shenzhen to Taipei. At airport check-in and security-check was fast the international terminal is small but nice. All flights were boarded by shuttle bus. The plane was an A321 and the premium economy class is good. Perfect legroom and helpful staff. Food is pretty good but there is seldom choice for drinks.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(China)

Shenzhen to Beijing. When it looked like a delay was possible they arranged for us to move to another gate where a back-up plane was ready. I was greeted by name by flight attendants. One even stopped to give me a small Chinese lesson so I could order my food in Chinese! I found the food simple but delicious. At check-in a young lady directed me from the general area to a special lane for Sky Priority members which I had forgotten. The check-in was very fast and there is a special line for security as well which was nice.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(China)

Beijing-Amsterdam-London. The seat of economy class is comfortable which i think is the most creative part of the fight. In addition the staff on the plane and the girl who checked in for us are very nice. But the entertainment on the plane is a little monotonous.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(China)

Shenzhen-Hangzhou-Shenzhen in First Class. Checkin very fast and staff helpful. CZ lounge very nice and quiet. Priority Boarding perfect. The crew speak good english. Comfortable travel at a great price. Food and drinks delicious enough.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(Australia)

MEL-CAN-LHR one way. Took a punt with China Southern as their business fare was cheaper than Qantas Premium Economy. First leg was full including some fellow passengers who thought nothing of changing their trousers in the cabin - perhaps a cultural thing as attendants didn't seem fazed. Seats angled flat and shabby with material hanging off but comfortable enough for a few hours sleep. Transfer in Guangzhou involves clearing immigration though the personal escort through this and into the lounge is welcome. Lounge lacks the finesse of some more established carriers but perfectly acceptable. Second leg only half full - premium economy cabin behind us had only one passenger - with fully flat beds and much improved all round comfort. Food plentiful and served with care though as mentioned before the crew's language skills could be better. Entertainment was the only real let down with limited choice and the airshow maps weren't working which you don't miss until you don't have access to them. Recommended? Yes at this price?
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review