China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1484 reviews
8/10
4 star Skytrax Rating
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2/10

China Southern Airlines customer review

(Japan)

NRT-CAN-SYD return. Generally I was disappointed with customer service on the ground at every turn. Inflight service however was generally rather good. I was told I had to phone China to get a seat assignment. What kind of airline has no phone number or no working website to take care of such basic matters? I did call China and they assigned a non-existent seat number! The seat I did get eventually on the flight from NRT to CAN did not work properly and I couldn't even use the tray table to eat my dinner. Due to an unannounced change in aircraft the plane arrived at CAN more than 90 minutes late and we missed our onward connection to Sydney. This can happen with any airline. The test of good service is what happens next. What happened next was a massive problem on the ground. The CZ staff seemed to be completely unprepared for and totally unequipped to deal with the problem of a planeload of people unable to travel onward. And yet if you read other reviews this is clearly something that happens frequently and something the staff should have a great deal of experience with. None of the promised services for business class passengers were provided - in either direction - during the Guangzhou stop-over. The ground staff seemed amazed and offended that I would expect them to provide the services promised in their own printed brochures. The flights themselves were generally good but the incredible hassles on the ground particularly at Guangzhou make this an airline best avoided.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

China Southern Airlines customer review

(United Kingdom)

LHR-Auckland return via Guangzhou on B787. Not right not wrong just different. Very high quality of service by young enthusiastic attendants. Maybe their quality of English isn't great but I can't manage Cantonese. Food OK not great and the supply of alcohol is different to other airlines but if you ask you normally get the food or booze you want. Each leg had a slightly different approach to service but in each case service was excellent. When problems arose they were immediately addressed; when six cabin crew failed to fix the recline mechanism of my partner's seat she was immediately upgraded to first amid profuse apologies. Guangzhou Airport lounge does the job but a long layover isn't great and getting a shower early in the morning seems to need a lot of paperwork. Food could be a lot better. All in all great value for money.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(United Kingdom)

I flew business class with China Southern from London Heathrow to Auckland New Zealand. The flights both ways were comfortable and cabin staff were very pleasant and helpful. I actually enjoyed the flights - not something I can recall ever saying before.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(United Kingdom)

London (LHR) to Phuket (HKT) via Guangzhou (CAN). Cant fault it one bit. All flights on time. Excellent onboard service good food continuous water runs hot towels before each meal. On the long sectors (LHR to CAN and return) the toilets were clean even after a 12 hour flight. For the product and value for money China Southern cannot be beaten. Only point of concern is Guangzhou airport. Although it has improved over the past few months a layover of any period over 3-4 hours can get very boring and the internal temperature is always kept high. Apart from that it is an excellent experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(Australia)

A short flight from BKK to CAN on 19 November 2014. I am a tubby woman and so I dreaded the economy seat. To my To my surprise it was wide and had a good size pitch. Very comfortable and pleasant flight. Even the armrest was wide. Pleasant and efficient service thankfully without the constant forced grins that some airlines force their staff to exhibit. Though I normally fly business for comfort I will now happily fly shortish legs in economy with this airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(China)

CZ Flight 327 / Nov 22nd. The flight team were great in every way unlike CZ domestic operations - polite friendly and attentive. The A380 is dirty frayed / dirty carpets and overall unclean conditions. The aircraft service cleaners are not doing a good job. Crew kept bathrooms serviced throughout the flight and not an issue. Food in economy class was acceptable. Inflight entertainment selection was low end and lacking in quality.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(United Kingdom)

9th November returning 20th November CZ303. Flight was from Heathrow to Auckland via CAN. Crew were polite and efficient. Food was very good and was better then some other airline meals I have experienced. Checking in was efficient with staff allowing me to choose seats. Would recommend going for one of the back 2 aisles were the seating is a 2x3x2 configuration. This area was quieter and more comfortable. I was lucky not to have anyone next to me on the final flight which made a huge difference. CAN airport is clean and basic. Had a 6 hour transit which seemed to drag but can't be helped. Overall I would fly with China Southern again. The price is excellent and the service fine.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

China Southern Airlines customer review

(Netherlands)

Travelled Amsterdam - Guangzhou - Sydney return in November 2014. Economy class ticket with upgrade to business with frequent flyer miles for two legs on the way out. Way back in economy. I don't know what this did to my ticket but check-in was a nightmare on all legs. No online check-in possible and some 30 minutes per check-in at the airport-counter both in Schiphol (NL) Guangzhou and Sydney. KLM counter in NL was helpful and professional. China Southern counters in Guangzhou and Sydney were unhelpful and not telling the truth on questions e.g. about availability of seats for upgrade. In-flight experience in business class very good. Great seats Good and friendly service. In flight experience in economy worse. Average economy seat staff not really friendly minimal service. Customer service in Guangzhou airport was not interested in question and did not listen. Overall process not well organised. Flight was cheap but would not recommend (Platinum Flying Blue frequent flyer).
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

China Southern Airlines customer review

(Australia)

CZ3553 September 8th .The Service was punctual and staff pleasant. Very comfortable flat bed pod above average food quality. Price is rather competitive no problems flying CZ again in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(China)

Flew first class from LA to Guangzhou CZ328 on 31 Oct 2014. The new A380 was very impressive. The lie flat seat was great the private cabin was very comfortable and undisturbed when slide door closed. I had few hours good quality sleep and usually I can't sleep well inflight. The service was excellent and very attentive. The dinner breakfast and beverages were nice felt like dining in a good restaurant. The inflight entertainment system was wonderful there were lots of new movies available. All in all a thoroughly enjoyable flight. Will definitely be flying with China Southern next time.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review