China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1264 reviews
8/10
4 star Skytrax Rating
Filter Reviews by :
Show
na

China Southern Airlines customer review

(Germany)

Boeing 737-700 Ashgabat to Urumqi seats are dirty no inflight entertainment staff speak poor English and don't want to reply when you asked something. Urumqi to Beijing was Boeing 777-200 same story about staff who does not want to speak English and same poor quality food and dirty seats.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

China Southern Airlines customer review

(Australia)

Premium economy return to Paris transferred at Guangzhou. This is not premium economy compared to other airlines. Other than priority check in and boarding the seats food service entertainment was identical to economy. As soon as the seat belt lights went off a number of passengers walked into premium and sat down not to be moved. The food was almost inedible and wine undrinkable. Personal entertainment systems were ok but only present for 3/4 legs. The other leg had a shared screen which played half an English language film then two Chinese films whose subtitles could not be read. Seats barely reclined and loud passenger announcements came frequently and spuriously such that sleeping was near impossible. There was very little English spoken and a general reluctance of staff to assist or provide any service above the mandatory meal services. This was my first and last trip on CSA. The costs saving were outweighed by the dreadful experience.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

China Southern Airlines customer review

(China)

CAN-LAX -July 29th-. Plane had a nice clean interior wonderful entertainment and comfortable seats. Service was very good with friendly staff.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(United Kingdom)

Connecting flight from London to Guiyang and transfer at Guangzhou. Internal flight CZ3662 to Guiyang. Cabin clean and tidy. Flight attendants friendly and kind. Service excellent. A pleasant flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(United Arab Emirates)

CAN-BEJ. The perfect 3 hr domestic flight new A333 very good legroom excellent IFE decent meal arrived 25 minutes ahead of schedule. Highly recommendable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(United Kingdom)

LHR-CAN-KWE in premium economy. Check-in desk gave me the first row seat of premium economy for extra legroom made my journey very comfortortable. LHR-CAN (CZ304) 4th July had individual VOD screens which offered enough variety to keep anyone entertained for the duration of the flight. CAN-LHR (CZ3662) 6th July. Cabin crew were helpful and kind. KWE airport has brand new terminal 2 which is excellent. Overall a pleasant journey.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Southern Airlines customer review

(New Zealand)

Have just returned from Auckland-London-Auckland trip with this airline. First and definitely last time. Seated beside toilet on all 4 long long legs of the two trips. Constantly knocked by passing staff and queuing passengers. Disgusting food and how could they run out of choice by only Row 41? Staff have a lot to learn about customer service. Seats have adequate leg room but are hard and very narrow with no space for long arms and broad shoulders. Sitting next to a large fellow passenger is intolerably uncomfortable. Delays poor information unintelligible cabin announcements. Guangzhou airport badly needs to sharpen up its act - it is dingy with filthy carpets and equally unpleasant toilets. Ludicrously expensive coffee in the only cafe open in the early hours of the morning. Never never again - I'll stick to going through Hong Kong.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

China Southern Airlines customer review

(United Kingdom)

Flew to Australia 3 legs with CSA one leg with Air-France. CSA was very good in seat space in-flight entertainment (10 inch touchscreens). Food was OK cabin staff was friendly but not particularly noteworthy. Would fly again particularly as it was the best price to Australia with a transit in China.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(United Kingdom)

SYD-CAN-LHR in economy class. Was one of first to check in so asked for emergency exit seat for extra legroom given same seat number 48h for both legs of the journey. Plane from CAN-LHR however was different and was a standard seat with the minimal expected legroom. Inflight entertainment SYD-CAN was shared screens showing pre- selected English and Chinese language movies. CAN-LHR had individual VOD screens which offered enough variety to keep anyone entertained for the duration of the flight. Cabin crew were helpful but their English wasn't the best. Service was often prompt if a little hurried. Inflight meal was of a decent standard. Drinks available were good but in regards to alcohol not varied beer or wine was the choice available and sometimes a little warm. Overall for the price I can't complain baggage collection was prompt at LHR and transiting through CAN was simple. CAN airport was however not particularly clean with the smoking room being rather dirty at best. Make use of duty free if that's your thing.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(Cambodia)

Singapore-Guangzhou-Auckland return. Regional flights are very different to the intercontinental. Singapore to Guangzhou: pretty small seats no inflight entertainment older aircraft but no serious complaints. Guangzhou to Auckland: pretty good inflight entertainment food is OK seats OK modern aircraft. Excellent on time performance on all flights signifying a pretty efficient operation. There are deficiencies in English with many staff but since at least 90% of passengers were Chinese on every flight it is unreasonable to expect too much. The written English in their publications videos and notices also needs attention. If China Southern wish to increase the percentage of foreign customers however they will need to improve their language skills - in English and in other languages. At the same time there were some staff who spoke excellent English and all staff tried their best to give good service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
2_6_spacer

» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review