China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2020 reviews
8/10
4 star Skytrax Rating
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8/10

"I would certainly recommend"

(New Zealand)

Verified Review | Flew with China Southern Airlines from Auckland to Amsterdam return via Guangzhou. The cabin crew on all the flights were great, especially from Amsterdam to Guangzhou where they made the long journey bearable. Crew were very helpful and were ensuring the passengers had all they needed. Good selection of inflight movies, the only gripe I would have was that the touch screens on the A330-200 did not work well. I would certainly recommend flying with China Southern Airlines again.
AircraftA330-200 / Boeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAMS to AKL via CAN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"flight and service are good "

(Australia)

Verified Review | I flew Melbourne to Tokyo via Guangzhou, Osaka to Harbin, Harbin to Zhengzhou, returning from Zhengzhou to Melbourne via Guangzhou in August 2016. The flight and the service are good as expected. Efficient check in process. Awesome flight service with crew attentive and professional, and food a pleasant experience. My kid loves the entertainment was provided on the flight. I hope we can have more choices to fly in daytime instead of evening flight from Melbourne to China vice versa.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMEL to HND via CAN
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"smooth flight and nicely priced"

(Italy)

Verified Review | Short domestic China Southern Airlines flight from Guangzhou to Changsha. I was a bit concerned about the check-in as my ticket was purchased by my Chinese girlfriend with a mobile app but the website (one of the least user friendly I have seen!) did not recognize my ticket number. In the end, registration was a breeze and no issues at all. Flight was okay, ontime and comfortable but with no drink/food service - maybe because I was seated in the last row. All in all, a smooth flight and very nicely priced.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAN to CSX
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"slept very comfortably"

(Japan)

Verified Review | My flight was China Southern Airlines CZ384 business class from Dubai to Guangzhou. The services was very nice and the crews were very kind and gentle, especially they provided me nice arranged serving foods and drinks. I could chose flexible meal combinations and for the meal serving time as well. Seat was also nice, I slept very comfortably.
AircraftA330-200
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDXB to CAN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"would fly China Southern again"

(China)

Verified Review | Guangzhou to Chengdu in business class on 3rd October 2016. New aircraft, very efficient service. The flight departed and arrived on time. I thought the efficiency and politeness of the crew was first rate. The stewardess serving us was particularly friendly and checked up to see that whether we liked our meal (which was excellent). I would fly China Southern again.
AircraftA330-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCAN to CTU
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"seat is not so comfortable"

(China)

Verified Review | Guangzhou to Auckland with China Southern. Service was good but the seat is not so comfortable. When we departed form Guangzhou we needed to take shuttle bus to board the airplane, and when airplane arrived in Auckland, we again had to take shuttle bus. It is very troublesome when you take hand carry luggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAN to AKL
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"should improve their English skills"

(China)

Verified Review | Guangzhou to Los Angeles, returning from San Francisco. The meals and entertainment were excellent on the A380 and Boeing 787 although they were long journeys, and seats were comfortable.The attendants were friendly but they should improve their English skills since they could not understand English-speakers. Price level was fine.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAN to LAX
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"cabin service professional"

(China)

Verified Review | A nice trip with China Southern Airlines from Guangzhou to New York in business class. The check in procedure was smooth. The China Southern Airlines lounge was perfect setting, there were various dim sum and beverage provided. The cabin service was professional, they served 3 meals during the flight, they also have the fresh fruit and cup noodles for passenger who feel hungry after meal service. The privacy in every seat for business class impressed me.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCAN to JFK
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"polite helpful service"

(United Kingdom)

Verified Review | Guangzhou to London, and China Southern Airlines is a very well organised airline, providing excellent service and customer care From check in at Guangzhou right through to arriving at London. I was looked after very well, nothing was too much trouble for the cabin crew. One of them especially deserves a mention for her polite helpful service that made the whole flight an absolute pleasure.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCAN to LHR
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"service as good as it could be"

(Thailand)

Verified Review | Bangkok to Los Angeles via Guangzhou. The airplanes were clean, new and reasonably comfortable, especially the Boeing 777-300ER on the flight from Guangzhou to Los Angeles, and flights were on time. Check in quick at Bangkok and was polite and efficient. The thing I intensely dislike is the economy section of the A380, it's simply too big and takes too long to load and unload, but the service was as good as it could be. Next time I will avoid the A380 and try to fly the 773 both ways. Even the 737 had generous leg room and was clean and reasonably new. I've flown China Southern Airlines several times and they have evolved into an excellent airline.
AircraftBoeing 777-300er / A380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to LAX via CAN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

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