China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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9/10

"service with good attitude"

(China)

Verified Review | Melbourne to Tianjin via Guangzhou. The aircraft take off and landing all very stable, the service with good attitude is also good, and is also very thoughtful of things, the food was also good, there are velvet cake and a variety of fruit. China Southern Airlines in the cabin add a small red lantern for the New Year flight home to add a touch of warmth, especially when we first on the plane, also stood New Year's song, to overseas travels feeling has returned to his hometown. But I would like to mention a little suggestion, is to change the screen in the movie or TV drama, because most have seen, do not want to be so boring on the plane. Sometimes want to play online games but often cannot open, hope this can be adjusted and the last hope that China Southern can solve that sometimes children on the machine are very noisy and affect other travelers - consider the children with tourists concentrated in one area. But also help parents communicate. 飛機一路起降也很穩 服务很好 服務態度也不錯 服務也很周到 需要的東西也能及時送到 然後吃的也不错哦 还有丝绒蛋糕還有各種水果 南航在机舱内添加了小红灯笼,给过年时飞回家的人 添了一抹暖意,尤其是當我們剛上飛機的時候,還放著過年的歌,給海外遊子感覺已經回到自己的家鄉。但是我想提一下小小的建議,就是能換一下屏幕裡的電影或者電視劇嗎,因為大部分都看過,不想在飛機上那麼無聊. 有时想玩下聯機遊戲 但是經常打不開,希望可以調整下 最後希望 南航可以解決 有時小孩子在機上很吵 影響到其他旅客 是否可以考慮 帶小孩的旅客集中在一個區域。也有助於家長交流
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Tianjin via Guangzhou
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a perfect travel experience"

(China)

Verified Review | This is my first time to fly with China Southern from Sanya to New York via Guangzhou in business class. It is a perfect travel experience of both transfer service and onboard service. Guangzhou airport and the aircraft were decorated because of the coming Chinese lunar new year. The business class lounge had provided an individual bed for me since I had nine hours transit time arriving in Guangzhou. I also enjoyed the fruits and snacks there. After I got onboard, the attendant conformed with me whether I need the wake up service when taking order because she cared about my sleep time in this mid-night flight. The crew were quite lovely and friendly. I love this aircraft design of Boeing 777-300 because I had a good sleep in my lie-flat bed. They offered personalized meal service for me. I will choose China southern again.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSanya to New York via Guangzhou
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin crew were so friendly"

(Australia)

Verified Review | I travelled from Guangzhou to Sydney on 7th January. The flight departed on time, it was was a night flight and I enjoyed throughout. The most enjoyable part is that the cabin crew were so friendly. Couple of us had a chat with one of the attendants who loved her job and likes to make passengers as comfortable as she can. I recommend China Southern Airlines.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to Sydney
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"not hesitate to use them again"

(Canada)

Verified Review | I purchased a ticket in August 2016 for a flight from Toronto to Bangkok via Guangzhou. The aircraft flown on long legs of this trip were new clean 777. Seat space in economy for my 5'11" size was fine and I did not feel cramped. Amenities included a blanket, pillow and earphones although I travel with QC20 to maintain quiet. The food quality on the outbound flight was not very good at all to my taste. On the return flight out of Guangzhou the meals were very good. Juices, beer and wine were served along with dinner. I had learned from the outbound flight that wine is provided in a very small cup, perhaps 2oz. On the return flight I pointed to a juice cup about 7oz. on the trolley and the FA just filled it up with nice red wine and gave me a refill after dinner. Inflight entertainment offered was adequate offering the usual movies, games, music, maps but no outside camera for take off and landing. In addition you cannot use any electronic devices while in flight. Snacks and water were offered during the flight. While some of the FA were not fluent in English, they seemed to know enough basics that you could get by. A smile and some patience goes a long way. The flights departed close to the scheduled times with the exception of one leg out of BKK which was delayed for an hour. No explanation was given. This put me in a tight situation for my connection in Guangzhou and I explained this to the FA. Shortly before landing she moved me to the front of Premium Economy so I could depart the aircraft quickly. Very nice. I did make my connecting flight. In both the outbound and inbound flights I did not lose my luggage. Check in was smooth and moved along even with long line ups. Guangzhou airport is very large, however I had no problem navigating to my departure gate. I flew the same route last year in economy, transferring in HKG with an upscale airline the ticket was $500 more. China Southern, to my mind, is offering a similar flight experience minus the Hagen Daz ice cream at a great savings and I would not hesitate to use them again.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Toronto via Guangzhou
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"the best airline I've used"

(South Korea)

Verified Review | This was my first time to take China Southern Airlines flight from Seoul to Auckland (via Guangzhou), and it was a fabulous experience! The flight attendants smiled and provided services and meals. Also, while I took a stopover in Guangzhou, I could feel comfortable at the airport thanks for the nice service. I enjoyed it as well. Lastly, my two luggages safely arrived in my destination, which made me think that I would use this company next time, too. China Southern Airlines was the best airline I've used. They had reasonable prices, superior services, and safety. I really recommend this airline.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteICN to AKL via CAN
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"impressed with the service"

(United States)

Verified Review | Flew China Southern Airlines for the first time from New York to Haikou via Guangzhou. Thoroughly impressed with the service, especially the attentiveness of the flight attendants. Perhaps it had to do with my premium economy seats, which I find worth it for a long haul. Will book CZ again! The check-in and boarding processes were speedy, the food isn't Michelin but on par with other airlines of a similar price range. The inflight entertainment was so plentiful I was rarely bored. No wifi but that's understandable.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteJFK to HAK via CAN
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"exceptional value for money"

(Australia)

Verified Review | Melbourne to Guangzhou with China Southern Airlines. This Business class flight was exceptional value for money. The seats were comparable in comfort and function to most other airlines. The service was very good, with the staff being both helpful and friendly, and did not intrude unnecessarily. The food was very reasonable for a Chinese airline.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMelbourne to Guangzhou
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very good flying experience"

(Australia)

Verified Review | I flew with China Southern Airlines from Perth to Guangzhou. I was in the Economy Class, but I still had a very good flying experience. The cabin crew were friendly and were very patient about passenger's various requests. There was especially one stewardess who was very kind and friendly and willing to help passengers. China Southern Airline is also the airline that I recommended to because you will not be disappointed.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Guangzhou
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"really enjoyed the flight"

(New Zealand)

Verified Review | Guangzhou to Auckland. China Southern Airlines offer fairly good food and beverages. I enjoyed the cabin crew service, they checked on my condition and asked if I needed anything. I liked the smiles from most of the flight attendants. The options of entertainments are various. Generally I really enjoyed the flight with China Southern this time. One thing I would like to point out is the crew's English language ability might be the area on which this company needs to improve.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteGuangzhou to Auckland
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"my experience was positive"

(New Zealand)

Verified Review | Auckland to Guangzhou. The cabin was clean and tidy. The lavatory was in good condition, however, it would be better to provide a face mist. The business class seats were comfortable and spacious, being able to be lowered to a flat bed. I was able to have a good rest and not feel too fatigued after the flight. I had hoped to see a divider between the seats for more privacy. There was a variety of food to choose from, and the portions were satisfying. Cabin crew were friendly, easy to communicate with, always ready to help when called for. There was an impressive range of movies and shows to choose from, keeping me entertained throughout the long flight. Overall, my experience was positive, and I would recommend flying with China Southern Airlines.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteAuckland to Guangzhou
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review