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Verified Review | San Francisco to Guangzhou return via Wuhan. None of the cabin crew spoke or understood English very well. Ordering beverages were often accomplished with pointing and hand gestures as asking did not work. I was often handed the wrong item if I attempted to verbally ask. On our long 16+ hour flight, with a connection in Wuhan, there appeared to be no relief for the cabin crew. Due to the flight times, I tried to stay up the entire flight and saw the same faces the entire time. There was no crew change even with the stop in WUH. This lack of relief and long work hours may have explained the curt service provided. I truly felt sorry for the crew. Announcements were often made in Mandarin with a very brief broken English version afterwards. This often left us English speakers confused as to what was happening. After my friend's knee was rammed with the service cart, there was no immediate recognition by crew that something had occurred. Until we called her attention did she stop and look back, realizing the minor injury, then apologized. No snack service in between meals. There were no nuts, chips, cookies, fruits or sandwiches available in the galley in between meal service. We finally had a snack on the short leg between Wuhan to Guangzhou. The seats in economy were fairly tight and uncomfortable. The aircraft wasn't that old but the seats were well worn. I could feel the padding had worn out, leaving me sitting on what felt like metal bars underneath. The aisles were very narrow, often leading to bumped arms and legs from either crew or passengers walking by. The meals, for the most part, were edible and served warm . Unlike other airlines, they do not offer a printed menu, so I had no idea what some of the items were, even after eating it. The passenger next to me was vegetarian but either didn't pre-order the meal or it wasn't available to him. He didn't eat the entire 16+ hour flight as no alternatives were offered to him. Dealing with staff on ticketing issues is very difficult. The agents answering phones often had thick accents and had a hard time understanding me. The emails received were also fairly broken and hard to understand. When one calls during daylight hours in the US, calls are forwarded to China where they have an overnight crew. Once business hours end in the US, you have to call long distance to China. However, they have more staff to assist you then. If it wasn't for the low airfare offered, I would fly with Cathay Pacific or Singapore for similar routes. After this flight, I don't think I can recommend this to anyone or fly with them again. Even legacy US carriers offer something better than what I experienced here.