China Southern Airlines

✅ Verified Review | San Francisco to Guangzhou return via Wuhan. None of the cabin crew spoke or understood English very well. Ordering beverages were often accomplished with pointing and hand gestures as asking did not work. I was often handed the wrong item if I attempted to verbally ask. On our long 16+ hour flight, with a connection in Wuhan, there appeared to be no relief for the cabin crew. Due to the flight times, I tried to stay up the entire flight and saw the same faces the entire time. There was no crew change even with the stop in WUH. This lack of relief and long work hours may have explained the curt service provided. I truly felt sorry for the crew. Announcements were often made in Mandarin with a very brief broken English version afterwards. This often left us English speakers confused as to what was happening. After my friend's knee was rammed with the service cart, there was no immediate recognition by crew that something had occurred. Until we called her attention did she stop and look back, realizing the minor injury, then apologized. No snack service in between meals. There were no nuts, chips, cookies, fruits or sandwiches available in the galley in between meal service. We finally had a snack on the short leg between Wuhan to Guangzhou. The seats in economy were fairly tight and uncomfortable. The aircraft wasn't that old but the seats were well worn. I could feel the padding had worn out, leaving me sitting on what felt like metal bars underneath. The aisles were very narrow, often leading to bumped arms and legs from either crew or passengers walking by. The meals, for the most part, were edible and served warm . Unlike other airlines, they do not offer a printed menu, so I had no idea what some of the items were, even after eating it. The passenger next to me was vegetarian but either didn't pre-order the meal or it wasn't available to him. He didn't eat the entire 16+ hour flight as no alternatives were offered to him. Dealing with staff on ticketing issues is very difficult. The agents answering phones often had thick accents and had a hard time understanding me. The emails received were also fairly broken and hard to understand. When one calls during daylight hours in the US, calls are forwarded to China where they have an overnight crew. Once business hours end in the US, you have to call long distance to China. However, they have more staff to assist you then. If it wasn't for the low airfare offered, I would fly with Cathay Pacific or Singapore for similar routes. After this flight, I don't think I can recommend this to anyone or fly with them again. Even legacy US carriers offer something better than what I experienced here.

✅ Verified Review | Guangzhou to New York JFK. The cabin crew was professional, friendly and polite. I traveled with my mother on a 14 hour flight from Guangzhou to New York. I was very worried about the long flight because my mother's health is poor. However, the flight attendants were proactive and receptive to our requests such as extra blankets, food and drinks, etc.

✅ Verified Review | Amsterdam to Guangzhou return. I had booked the turnaround tickets for me and my kids in the Chinese lunar new year. There were so many passengers the day when we come back to Amsterdam that we had taken a long time for safety check and immigration procedures. After boarding the flight attendant helped me to arrange my luggage and gave my child a gift bag with some toys inside. They provided Chinese and Western choices in passenger meals and the clay pot rice was of great Cantonese flavor, but it could be better if more special choices can be provided. The business lie-flat seats were comfortable and the quilt was soft and warm. I will choose this airline next time when I come back to Guangzhou.

✅ Verified Review | Guangzhou to Paris with China Southern. A330-200 - the spacing of the aircraft is fair and the seat is OK. The entertainment programme is good but the USB charging port was not working. I tried with a different port in a different seat and the result remained the same. The ground crew is good. Boarding was efficient and hassle free. The cabin crew is good and professional. They will fulfil most of you needs. The food was good and suitable for people from both Asia and Europe.

✅ Verified Review | After reading many very positive reviews we decided to take a chance on flying China Southern from Vancouver to Kathmandu, via Guangzhou. Price for Business Class was much better ($1k better) than other airlines, so we splurged. First, the flights were all on time (some arriving early). Checkin was very fast (being business class certainly made it fast). Business class lie-flat pods quite comfortable. As an aside, peaking into Premium Economy, seats looked pretty decent. Business class food was good to excellent. Drinks not great (see below). Flight attendents all very friendly (most speaking English). Baggage all arrived fine. Business class lounge in Vancouver (not a China Southern lounge) was excellent, the China Southern business class lounge in Guangzhou airport okay, not great but good enough. We're not regular business class travellers, so lounge still seemed a nice perk. Transfer through Guangzhou was easy. On return, we had a long stopover, and received free night in airport hotel (all classes get free hotel, if layover 8 hrs or more). China Southern agent walked us through immigration, arranging the free 24-hr visa with the Chinese immigration agent (agent also did this for passengers in other classes). Then agent surprised us by walking us all the way to the airport hotel and checking us in (I think this was a business class perk). Amazing service. My only complaint concerned drinks. First, China Southern doesn't seem to understand the idea of a drink before a meal. It took a lot of asking and still we usually ended up with the drink arriving when the meal was placed on our tray. Second, beers were always warm (I gave up on beer), and white wine often warm. Although we were able to get drink refills (sometimes even cool wine), I guess China Southern doesn't really understand how/when to serve alcohol drinks. I can't imagine it being better back in Economy. Still, not enough of an issue to down rate the airline. Overall, we would fly China Southern again if the price is right.

✅ Verified Review | Guangzhou to Auckland. The cabin crew is very effective and enthusiastic. They smile and try their best to meet my demands. The food was delicious and has kind of food for me to select. The seat of business class has enough space, so that I can sleep well on the plane. This trip is excellent, and China Southern Airlines is quite good.

✅ Verified Review | Wenzhou to Amsterdam via Guangzhou. I had a trip from Wenzhou to Amsterdam through Guangzhou. The flight was on schedule and the transit procedures were simple. The ground staff and cabin crew were always smiling and friendly to help passengers. When I transit in Guangzhou, I forgot to take my phone, which I was charging by the boarding gate. A ground staff who was so nice brought to the cabin, so the cabin crew can find me through announcement. They really made my day by avoiding me losing confidential and crucial information. I really appreciated it. The A330 was tidy and clean, however the seats were old with a hard cushion that makes me uncomfortable. What's more, my individual TV was out of operation after even several times of reset by cabin crew. Then they gave me an iPad and told me they were offering some pads for passengers in case they met some troubles in their personal TV. I think the company should update the entertainment system to avoid this problem happen again. The food were also good with two meals offered and drinks were not bad. Though I had some problems in this flight the staff had solved them.

✅ Verified Review | London to Taipei via Guangzhou, with an overnight stopover. I booked to travel during the Chinese New Year period, so it was already quite expensive even to fly with China Southern Airlines (usually the cheapest option). However I felt I really got my money's worth. The overnight hotel provided was luxurious (Dragon Lake Princess Hotel), the food was good, the staff at both the airport and the hotel very helpful in assisting with the stopover. The film selection onboard the flight was incredible. Only one bad thing, the economy seats in the Boeing 787 (used for the London-Guangzhou flight) are absolutely tiny - I found that the seats for the much shorter Guangzhou-Taipei flight (A330) were much more comfortable. Cabin staff are very friendly and speak good English, the toilets very clean. I'd definitely recommend China Southern Airlines.

✅ Verified Review | I took the flight CZ327 from Guangzhou to Los Angeles on January 28th. My seat number is 16C. This is the worst experience in my flight with China Southern Airlines. The cabin crew informed me the dinner would be served half an hour after took off and I was shocked. In my previous experience, the dinner would be served two hours after took off. So I asked the cabin crew to serve my dinner after two hours. When they served the dinner, no nut, first dish is cold dish. 20 mins past, no one asked me when to serve the main course, after 23 mins, one cabin crew came to collect the dish and serve the fruit. I asked why fruit goes first without main course and rice? Then they serve the main course with not enough temperature and collected dishes in a hurry. No one ask me when the cheese and dessert would be served, of course I had nothing after main course. In the cruise period, beverage and fruit served on the bar, but no cup or knife displays. How could we drink without cup and have fruit without knife? Other passengers joked the things on the bar is just for display. The most ridiculous thing is no one to replace the toilet paper in time, this brought many trouble to us. For the second dinner, the main course with at the correct temperature. The service of China Southern Airlines is not as good as before, it seems that the cabin crew wanted the passengers to eat in a hurry, then they could finished their service quickly.

✅ Verified Review | I booked the flight New Delhi to Guangzhou return with China Southern Airlines. The flights were smooth and on time, and the ground staff and the cabin crew worked diligently to help me with the wheelchair service. In the sector from Guangzhou to New Delhi, I didn't know what's the problem with my special meal reservation that I couldn't get my vegetarian meal according to the airline's passenger special meal list. But the cabin supervisor was so nice, she gave me some fresh fruit from the first class and some vegetable and rice from the crew meal. She told me I should make a phone call or click to the official website to reserve the special meal 24 hours before departure. I think the airline should give us a simpler method to help passenger make the reservation with their special meals.