China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2020 reviews
8/10
4 star Skytrax Rating
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9/10

"food is also very good"

(China)

Verified Review | San Francisco to Guangzhou. I usually fly China Eastern but this time, I chose to fly with China Southern thru Guangzhou. The cabin attendants were very nice and patient. I drank black tea during the flight, and they kept my cup refilled all the way. The food is also very good. I think China Southern will be another choice for me in the future.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSan Francisco to Guangzhou
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"wifi connection in the flight"

(Singapore)

Verified Review | Singapore to Melbourne via Guangzhou, my first flight was delayed because of bad weather in Guangzhou. So lucky that the transfer process was smooth in Guangzhou, especially their kindly support, I didn't need to take my checked luggage out. On my second flight, the flight attendants gave good service, the food was tasty, wine service was nice. The cabin was clean and the seat space in business class was fair enough for me to had a good sleep. I had wifi connection in the flight from Guangzhou to Melbourne , which was a step forward compare with before. But there was still no airbridge for passengers in Guangzhou which was really inconvenient.
AircraftA319 / A330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSingapore to Melbourne via Guangzhou
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"food is usually tasty"

(China)

Verified Review | This is the third time I chose China Southern Airline to come back to New York. The food is usually tasty, and they might offer you more food if you ask the attendants. The flight attendants have always been nice. Seats are clean, but not that spacious.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuangzhou to New York
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"staff onboard is trying hard"

(United States)

Verified Review | San Francisco to Delhi via Guangzhou, returning from Bangkok. The staff onboard is trying hard, but they're not delivering a business class to world class standards. Virgin lounge in SFO was the highlight. 10/10 lounge. Entertainment onboard was poor. Yes button means no, several minutes of ads before video (though you can fast forward). Had decent programming though. 2x2x2 seat configuration lacks privacy, I slept OK but they don't provide a mattress topper or make up the bed. Food on the flights was pretty good, and above average. Guangzhou lounge was dilapidated. Flew back out of Bangkok. Got there 3 hours early, was not allowed to check-in. Sent to wait 30 mins at another check-in line, had to navigate through throngs of people to get there. The Air France lounge there was a disgrace. One line to board the aircraft and no priority boarding. At Guangzhou, the agent looked at my ticket and sent me to the non-business class line for immigration, but luckily I caught it. Though the business class bus got to the aircraft first, we were not allowed to get out. Instead everyone massed at the staircase to get on the plane.
AircraftBoeing 787 / 737-800 / A330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSan Francisco to Delhi via Guangzhou
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"crew was friendly and helpful"

(China)

Verified Review | Auckland to Guangzhou with China Southern Airlines on 16th March 2017. I sat in seat 42A which was beside the emergency exit. The boarding was on time and the plane took off on time. The food onboard was satisfying. The lavatories were clean. Cabin crew was friendly and helpful.
AircraftB787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to Auckland
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"attendants were attentive"

(United States)

Verified Review | Guangzhou to San Francisco. Flight attendants were attentive without being intrusive. I am satisfied with this cabin service. Unfortunately they were only very few immigration counters open, and I had to queue for one hour to go through immigration. I was lucky because my final destination was San Francisco, but many people were quite nervous about their connecting flights.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteGuangzhou to San Francisco
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"little disappointed with this flight"

(Australia)

Verified Review | Osaka to Shanghai Pudong. I had been looking forward to this, my first flight on China Southern. The aircraft was clean and the flight departed on time and arrived only a few minutes behind schedule. The food was OK but the beverage service was a little disappointing, with no beer, wine or soft drinks being provided on this midday, two-hour international flight; only bottled water and tea were offered. Also, the flight attendants were not particularly welcoming or friendly. I was a little disappointed with this flight, but I would not rule out flying China Southern again if the opportunity arises.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOsaka to Shanghai Pudong
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"staff were really attentive"

(New Zealand)

Verified Review | Auckland to Delhi via Guangzhou and I was really impressed.The planes were nearly new, comfortable and with plenty of room. The cabin staff were really attentive, and couldn't do enough to help. The meals were fine but perhaps not the greatest feature. The price was excellent, and all in all I would recommend flying with this airline.
AircraftBoeing 787 / A330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAuckland to Delhi via Guangzhou
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"superior service and quality"

(United States)

Verified Review | Kathmandu to Los Angeles via Guangzhou. I chose China Southern because the price was right and the layover time was just two hours rather than 8 hours or so with other airlines. I was very pleased with these flights and pleasantly surprised. Both aircraft were very clean and in very good condition. The seat in economy was very comfortable and with plenty of legroom. The movie selection was superb. The food was very good and tasty. The stewardesses seemed anxious to please and very accommodating. Most of all, the staff was very efficient and made me feel like an honored guest. The stewardesses were very charming, polite, welcoming, and attentive. I have recommended this airline to my brother in law, who flies to China for academic conferences at least once a year. He had never heard of it, and upon checking it, was surprised to find what a large fleet they have. Kudos to you, China Southern, for your superior service and quality!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKathmandu to LAX via Guangzhou
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"sweet and warm-hearted"

(China)

Verified Review | I took CZ399 fight from Guangzhou to New York. The flight was nice and clean to sleep. And the food was lovely. Especially the attitude of the flight attendant, they were sweet and warm-hearted. I have taken this specific flight CZ399 for more than 11 times back and forth from New York to Guangzhou in China. The variety of foods and movies could be improved. Domestic flights of China Southern Airline are also good to take from my experience.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to New York
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review