China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 694 reviews
5/10
3 star Skytrax Rating
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8/10

China Eastern Airlines customer review

(Japan)

Flew from Matsuyama (MYJ)-PVH-HKG return. All flights outbound were within 15 minutes of being on time and on the way home both were early. The transfer at Shanghai which on the outbound trip involved getting a transit visa to allow me to visit the city was pretty easy. Return transfer was pretty straightforward. Surprised to receive meals on all legs despite them only being around 2 hours long. Presentation of the meals wasn't the best and the quality wasn't great but there was plenty to eat and some of it was pretty decent. Pretty much unlimited free drinks and all but one leg had beer. Ultimately they got me and my luggage there and I got the bonus of a day trip to Shanghai. Staff did their jobs and the planes were clean and some seemed very new. Would have no qualms about booking with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

China Eastern Airlines customer review

(Australia)

Shanghai-Sydney economy. Dinner was inedible. Wife asked for a red wine and was served a glass of port couldn't get another - alcohol ran out after one drink. First movie was an old French thing couldn't read subtitles. Second was an old Chinese movie. Third movie was the second movie repeated! Fourth movie was the first movie again! Just ridiculous and the longest 11 hours I've ever suffered.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

China Eastern Airlines customer review

(India)

China Eastern Airlines from Delhi to Los Angeles and back for the first time. Had asked for wheelchair assistance got it on all legs of the journey except Los Angeles to Shanghai. Got a wheelchair on arrival in Shanghai took me to the transfer desk to validate onward journey to Delhi and then said walk past security check. Very poor quality food same meal served for Lunch and dinner.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

China Eastern Airlines customer review

(United States)

Flew March-April 2013 - 7 times during a 3 week trip including round-trip from LAX-Shanghai and 5 trips within China including Hong Kong-Shanghai (round trip) Shanghai-Beijing Beijing-Xi'an Xi'an-Chengdu. None of the flights were on time. All of the food was pretty bad (even for airplane food standards) and all the in-flight entertainment was outdated. We did have one recent American film shown but it was a 1.5 hour flight so they cut it off before the ending. They are quick to warn you regarding turbulence and flight attendants are plentiful responsive and apologetic. Speaking of the meals the entree is always a meat/brown gravy rice or noodles congealed mass. Best meal was the Chinese breakfast of yoghurt fruit and pork and chicken dumplings. Drinks/Soft drinks are frequently served but beer/wine if at all available runs out quickly. Also an FYI regarding switching off your electronic devices approaching landing - they initiate this process 30-45 minutes before you actually land. Seats were pretty standard for economy but if the person in front of you reclined the pitch was so that it made your tray table unusable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

China Eastern Airlines customer review

(Australia)

Flew from Sydney Shanghai on MU562 in economy. I managed to get an exit seat as I am very tall and this was one of only 2 positive things I can say about the flight the other being the perfect landing. The food was very basic chicken with rice and later noodles with pork no vegetables followed by a small fruit salad eaten with plastic cutlery and practically thrown at us by the flight attendant. When drinks trolley came round I asked for a gin and tonic only to be told we have no alcohol in economy to say I was amazed would be an understatement. There are no video screens in the seats and you have to watch whatever appears on the old fashioned wall mounted screens which consisted of 4 foreign movies with subtitles. I know you get what you pay for but this flight did not live up to my expectations of what a modern carrier should be providing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

China Eastern Airlines customer review

(Slovakia)

FCO-PVG-MEL SYD-PVG-LHR all in economy class. Except for PVG-LHR there was no AVOD or PTV in economy. PVG-LHR was a PTV screen with good selection of movies etc. Only basic drink selection. Tasty food. Seating as in most airlines. Transfer in PVG you need go through immigration so count on about 2 hours transfer time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(Indonesia)

Flight SIN-PVG with Airbus 320 and after 7 hrs stopover PVG-LAX with Airbus 340-600 Both flights were relatively on time. No complaint leg room is satisfactory only the stopover is a bit too long and not much to do at PVG. Poor inflight entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Eastern Airlines customer review

(United States)

PEK - SHA (Hongqiao). Beijing to Shanghai Shuttle. Typical confusion at Beijing Airport Check in service at PEK is not the best but Flight attendants are well dressed efficient and friendly. IFE was available but not needed. Food and Drinks top notch.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Eastern Airlines customer review

(Hungary)

HKG-PEK. Meals were good and comparable to other economy airline food. Attention to detail seems to have improved markedly at China Eastern since my last flight with them. I even enjoyed the quality documentary played during the flight. There was a wide range of English films. Good legroom and comfortable seats. Flight attendants were very attentive and smiled.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(Czech Republic)

HGH-PEK. The oldish but well maintained A320 was very clean and despite the high load factor (99%) cabin crew was keeping smile and worked in efficient way. Nevertheless the hot meal as a dinner was disgusting like every time flying this carrier. Leg room was ok but the best thing were those friendly men sitting next to me. Best value for money definitely will fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes