China Eastern Airlines

SYD-PVG-LHR and return April/May A330-330/-200. I agree largely with the comments of Mr Rory Moore. Areas requiring improvement are lounges in PVG IFE (a dying breed anyway) and perhaps the ground and cabin staffs' command of English. Otherwise no problems - punctual clean attentive service and excellent value for money.

Shanghai to Singapore return and Shanghai to Beijing return. Shocked that for all 4 flights there was a delay of 30 mins - 1 hour. Singapore to Shanghai flight air conditioning broke down and I was for sweating half the time. Shanghai to Singapore flight the plane wasn't even there when boarding was supposed to begin. Shanghai to Beijing return was okay albeit with the usual lateness. Domestic flight vs International Flight issue? Based on my flight experience for the past 6 months with both budget and full service airlines definitely say this airline is between Budget and Full Service in terms of overall quality.

Manila - Shanghai - Los Angeles and return. Aircraft - Manila to Shanghai was a new A321 outbound and an old A320 inbound. Aircraft was well maintained and comfortable feeling. For the Shanghai to LAX long haul they still utilised the A340-600 which didn't have personal entertainment so you're at the mercy of watching the centralised movies. Its a disadvantage specially travelling with small kids. In general the aircraft's of this airline were okay. Cabin Crew - Generally all Chinese crew. Some were pleasant some were not. They had a hard time understanding and speaking English but some do quite well. Though you could feel that they are trying their damn best. Food and beverage - Food was traditional Chinese but beware if you're travelling with children. They will most likely not be satisfied. Beverages were served in room temp. Chinese are not fond of ice. Transit terminal - PVG Terminal 1 is a bit old and if you're connecting I suggest a maximum waiting time of 3 hours in this terminal. Nothing to do here. Overall I would rate this airline okay and would still recommend to others if you can get a very good deal from them.

Flew LAX-PVG-KUL on March 28 return trip Apr 15. Outbound: Seat was hard and lumpy. Food was awful one bottle of wine for the entire plane. Return flight from PVG to LAX: Flight attendant was incredibly rude. When I asked if I may have a beer he shouted "no beer" without looking at me and walked away. I fly frequently and this was the first flying China Eastern. It is easily the worst airline I have flown. The only thing good about my flights was that they landed and were relatively on-time.

Flight from Xi'an to Shenzhen on 22nd April was delayed nearly 3 hours but there was no formal announcement of this fact. We were told to just wait. Initial rearranged departure time of 11.00 was eventually pushed back to 12.15 but the general impression was of an airline which did not seem to mind wasting 3 hours of our time. They should have explained the reason for the delay and been honest about the extent of the delays - none of this happened.

Flew LHR to Shanghai (Pudong) and back with internal flights (to HK Xian Beijing) between. Internal flights were reasonable in planes comfortable for 2 hour trips and a meal provided on each. No seat back IFE but no need for short trips. Long haul flights in new Airbus were very good. Seat back IFE with large range of choice - good quality food (what is aviation radish??) - attentive staff and regular drinks available (I do not consume alcohol while flying so cannot comment). Seat pitch very good much better than European Airlines. Overall very impressed with quality and value and would both recommend and use again.

Travelled Singapore to Shanghai return. Flight to Shanghai was overnight. new aircraft with lie flat seats departure on time. It was odd that there was no service in business class cabin after take off until breakfast not even a bottle of water. I say this because when I went to the toilet the crew in economy were busy organising meals. No big deal as I didn't want a meal but just strange. Breakfast was fresh and tasty. Flight back was in older aircraft with Shanghai Airways. Crew attentive and meal was ok. Flight was on time. Great value for money being less than half the price of other options. I would use this airline again.

Shanghai to Melbourne in March although it was a Qantas code-share flight there was not one mention of Qantas or a QF number up on the board. Overnight flight but no ear plugs mask or socks handed out. No bottles of water given out but when I went to the galley noticed they had some so when I asked for two was given them. I was lucky to be given a pair of slippers after a toilet had been flooded and it had to be mopped up by a steward. No complaints about the staff. Food was inedible. We had a glass of wine each and asked for another glass and they informed us they only had two bottles of both red and white wine allocated per cabin e.g. approx. 120 people and it had all gone.

SYD-PVG-CDG-PVG-SYD during March. Departures on all legs were within two minutes of scheduled time and all arrivals either on time or early. Cabin crew were attentive without being in your face meals were delicious especially the Chinese options and wine beer and spirits kept coming. IFE offered a great selection of international western and Chinese movies. Cabin cleanliness superb and the PJ's and the lie flat beds were wonderful. The less said about the PVG lounges the better.

My flight was from Shanghai to Siem Reap. Ground staff didn't make any announcements for boarding even though it was nearly last call I was about to miss my flight. Aircraft was A320 it looked new but economy class had no entertainment system. That was fine but the most awful thing was the crew. They were shouting at passengers. The meal tasted awful! I will not recommend to passengers wanting good service!