China Eastern Airlines

DEL-PVG 6 May. PVG-Yichang 6 May. Guilin-PVG 15 May. PVG-DEL 15 May. We travelled with very low expectations. Even then we were surprised by the shoddy service. Firstly it is a bad idea to serve dinner at 3am as soon as the flight takes off. 80% of the passengers are asleep by then. Then when it is morning we don't get a meal before landing when we are hungry. Secondly on the PVG-DEL sector there was no choice of meals except veg and fish. Surprisingly the flight had only 6 cans of beer and 1 bottle of only red wine per cabin. It is not in good taste to tell a customer that the drinks are finished. Thirdly when we reached Guilin airport security check and departure area we were informed that due to a storm our flight had landed in Nanning so we had to wait. However no one spoke English in the airport CE office was unmanned for most of the day and no information was given to passengers as per time of departure. We were forced to sit in the airport for 15 hours. They took us to a hotel at 8 pm and immediately brought us back but the flight did not leave till 3 am on 16th May. The airport was not able to provide enough meals - certainly nothing vegetarian for my husband. We were made to wait for 2 hours at the arrivals before we were packed into a bus with 12 other persons and taken to a 3 star Chinese hotel - again no reasonable breakfast or any English speaking help. In all we would think twice before travelling by CE again in a long time.

This is the worst long haul airline that we have ever flown with from a customer service point of view. Cabin crew were miserable and down right rude when we asked for 2 white wines. We were told that only red was available in an abrupt manner beer cola lemonade or water which when you are on a 13 hour flight was disgraceful. The food was bad we were starving and nothing was available that met our palette considering that the seats had been pre booked by Mercury Holidays I would have thought that provision could have been made for European customers. The economy seats were very uncomfortable as there was not enough padding so a very long journey seemed much longer.

April 2nd return on April 17th. Outgoing flight MU552 plus MU2504 MU2342 MU5183 and return flight MU551. We have just returned from a 3 week trip to China. I had read all the negative reviews about China Eastern and approached the flights with great trepidation. We did long haul to Shanghai then several internal flights then one flight back to UK from Beijing via Shanghai. Apart from one very inedible breakfast I was completely satisfied with my flights. The staff were attentive pleasant and polite and the food good. My only criticism is that they don't really serve alcoholic beverages and my husband was only allowed 1 beer on the way home. For a budget airline the service was good and all flights took off and landed on time. Well done China Eastern airlines.

I was so impressed with this airline's offer to NYC from Shanghai especially given the price. Brand new aircraft (3/4 months old) professional and polite cabin crew reasonable food plenty of water/juice offerings blankets and to top it - emergency exit aisle seats offered on both legs for no additional fee.

Traveled between SIN-NYC via PVG (RT) on economy. SIN-PVG-SIN flights were old and had no in-flight entertainment but PVG-NYC-PVG are modern (777-300) and had good movie selection however they do not turn it on until an hour after take-off and turn it off 30 min-45 min before landing. Staff barely speaks English and sometimes act rude (specially in SIN-PVG-SIN sectors). Food (including the selection) is very poor and below average in all sectors. Sometimes they only serve Beef or Pork so good luck if you don't eat either. So overall you can survive but this is definitely not ANA or Japan Airlines. I might still fly with them if tickets are really cheap (at least 1/3 cheaper).

Great round trip from PVG to SFO non-stop. On-time both ways (although I know this is not common for CEA). Plane was a new 330-200 with a well-equipped IFE. Very clean very nice. The flight was only about 40% full going to SFO and maybe 60% coming back. The stewardess told me that this was pretty normal for this flight maybe a combination of it being a new segment as well as the low season? I don't know but it was lovely. The regular economy seating seemed to have fairly spacious legroom but I didn't have to experience it since I was able to switch to the exit aisle on both flights. The gate attendant in PVG told me that there were no exit aisle seats available but they were clearly all empty when I got on the plane so I moved myself. On the way back the attendant in SFO was able to get me into an exit aisle seat with no fuss whatsoever and no additional fee either (looking at you US major airlines and your "economy plus/economy comfort" seat class). The Chinese on the flight preferred to try to get an entire empty row to themselves allowing them to lay down across the economy seats so there was no competition for the exit aisle seats. Service was friendly and polite (I speak Chinese so I can't comment on their language ability). Food was just average but not a deal breaker. Looking forward to taking this flight again. Also in SFO I was able to switch my return flight from SFO-PEK to SFO-PVG without any change fee since the original Beijing flight had me transferring in Shanghai anyway. Class! Can't imagine Delta letting you do that.

Apr 2 MU 748. Apr 3 FM 9451. Apr 3 MU 757. Apr 3 MU 2583. China Eastern Airlines must be one of the most unprofessional non-service oriented airlines available for your air travel needs. As a first time flyer with China Eastern I experienced multiple-long two hour-delays uncomfortable seating rude unhelpful airport staff flight attendants that do not speak English and to top it off a canceled flight. A connecting flight in Shanghai was canceled just a few minutes before departure with no explanation given. The Flight Status app noted that the plane that was supposed to be in the gate for that flight landed at another airport. Maybe China Eastern needs to do a tune up on their flight navigation instruments. The ticketing staff in Shanghai booked me on another flight at another airport an hour away! No compensation was provided for food hotel or transportation to the airport. To add insult to injury the agent at the check-in counter did not book my bags all the way so I had to get them for a second time in Kunming and re-check them before the final leg of my journey. Never again China Eastern.

I am currently at Pudong International Airport with my wife and our flight has been delayed three times transferring to Nanchang and we have been stuck here for 12 hours. No apology has been acknowledged nor has there been any reparations since it is China. This is my fist time visiting China and certainly my last. I refuse to fly on China Eastern ever again and will see if we can pay extra just to avoid our trip back to Honolulu being delayed. I wish I had read this sooner so that's could've simply paid a few hundred dollars more to avoid this horrible mishap.

I recently flew with China Eastern Airlines and it was a terrible experience. Without any warning or explanation my flight from Bali via Shanghai to Toronto was delayed by two days and I was told I would have a 24 hour layover in Shanghai at my own expense (technically I would not be permitted to leave the airport without a visa). When I tried to speak to a representative in Bali I was informed that China Eastern does not have representatives in the country - only ticket agents. The website does not provide a customer service email (which is a fairly unique approach) and when I finally got through to an English speaking China Eastern office operating out of Vancouver (from my hotel in Bali) I was informed that I needed to speak with the Shanghai office. Finally when I got to Shanghai nobody from China Eastern was in the least bit interested in either explaining what happened. I will never fly with China Eastern again.

Our flight was from LAX to Shanghai. Our flight left on time both directions. The plane was clean and the seats were fairly comfortable. They reclined much more than a lot of economy class flights I've been on. We were served two full meals and one snack. The food was probably a 3 on a scale of 1-5. Not as awful as I expected. Usually chicken pork beef or fish with noodles or rice. We did get salads on the LA leg. They only served red wine and beer and when the two bottles of red wine was gone that was it. No mixed drinks. Our flight attendants spoke a little English and were courteous. My big complaint was I booked this flight through Webjet and it was difficult to confirm our flight. Tried calling several times and was on hold for over 45 minutes once with no answer. Web site was difficult to navigate I eventually emailed China Eastern and was told I was confirmed. I was unable to choose seats. If you can choose your seats try rows 70-74 with window seats as there are only two seats instead of three. I was able to score these seats on the return flight. The inflight entertainment was excellent with over 50 English speaking movies to choose from as well as some foreign films and games.