China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 469 reviews
6/10
4 star Skytrax Rating
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1/10

China Airlines customer review

(United Kingdom)

Hong Kong to London Heathrow connecting in Beijing. Multiple schedule changes prior to departure. Flight from Hong Kong to Beijing delayed - no explanation or apology. Flight form Beijing to London delayed by over an hour - no explanation or apology. Cabin crew had little and in some cases no English skills and few if any manners. Wine ran out half way through the meal service and tea and coffee was not offered afterwards. Films in English language consisted mostly of black and white offerings from the 1950s. Checked in luggage did not arrive at Heathrow and it took 3 days for it to be sent to my home. There is nothing good to say about this airline - its the worst national carrier I have ever travelled with.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

China Airlines customer review

(United States)

CI007 and CI0018 on 4/12 and 4/18. It had been about 6-8 yrs since the last time I went on China Airlines. I was impressed with the improvements made to the entertainment system kept me busy the entire time besides sleeping there are over a hundred movies and my two kids were kept busy. The food has improved a lot. I love the teriyaki chicken rice dish and the porridge was pretty good too. On our way to Hawaii we had a layover in Japan. The only thing I think they need to improve on is the attentiveness of staff on board their uniform is so outdated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

China Airlines customer review

(Australia)

HKG-PEK flew in Economy and did not expect that there would be inflight entertainment but no headphones distributed. Luckily I had my own set. It was good that the broadcast was in Chinese through the right ear and English through the left. The service was good and the food was adequate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Airlines customer review

(United Kingdom)

Flew from London Gatwick to Tokyo via Beijing. My 2 teenagers were a little apprehensive after reading some negative reviews but were pleasantly surprised by the experience. Modern aircraft to Beijing with inflight entertainment and a Boeing 777 to Tokyo with no entertainment console but only a 3 hour flight. All flights left on time and the transfer through Beijing was relatively painless as all flights in same terminal. Meals were very good for airline fodder and plenty of them along with water and drinks. Staff were well turned out and efficient but as pointed out in another review quite emotionless. A couple of smiles wouldn't go amiss! My only gripe was the complexity of the inflight entertainment remote control. Took a bit of working out and couldn't get my daughters to work on the outbound journey. However as travelling in economy goes I would say Air China were one of my better experiences and would be happy to use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Airlines customer review

(Poland)

Beijing - Moscow 2 weeks ago in Y class. The worst flying experience I have had. The aircraft was old and everything was outdated. I have never seen such a dirty plane: tray with dirt ceiling splashed with food and coffee food splashed on side wall floor dirty seat pocket full of debris inside toilet not cleaned sink and out of stock. The food was awful. The worst part of journey were the FAs. They were very rude no smile no English. They did the minimum during the whole flight. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

China Airlines customer review

(United States)

PEK-IAH April 2014. First Class 777/300. Flight departure time 3.00. My wife and I were at the gate 15 minutes before boarding and the pushing had already started. There was no sign for a first class line so both lines were 20 passengers long. When I finally got the attention of the gate agent she pointed to the front of a line. After boarding we took our seats 1L and 2L. We were served a drink and told we would be the only two in FC. Here is where it starts to go downhill fast. After take off we were served dinner. When I checked the menu on their web site it was supposed to be Australian Beef. They didn't know anything about that but they had a beef meal the only Western choice. OK I'll try it. Soup was cold so I sent it back and it came back cold. Now for the beef. It looked like pot roast with cold lumpy gravy. I sent it back and it came back exactly the same. Dessert was something round the size of a half dollar. Tasteless. Red wine was supposed to be French but I think it was Chinese brand Great Wall Wine. Not drinkable. The AVOD wasn't bad so I watched a movie and tried to sleep. Should be easy with only 2 of us in FC. Then crew moved to empty seats to sleep. Just when I thought I would fall asleep the FA's started cooking in the FC galley. Banging dishes and glasses. The cooking smell went on for several hours. Arrival in Houston was a welcome relief. Priority tagged bags hit the belt about 10 minutes after the first bag. Air China has a long way to go to compete in the International market. They actually make United look great. I was using miles for this flight. I would have been more upset if I had paid for it. When I checked their web site FC one way PEK-IAH was $13.000. Hard to believe they operate this flight with limited English FA's and horrible food as a United codeshare.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

China Airlines customer review

(Australia)

AKL-SYD A330 full flight so lucky to be given 7B excellent seat. Staff professional friendly and hospitable. Plane was spotless AVOD was inline with most carriers if some what limited in new release films and TV. Food was surprisingly excellent with an Asian and western option. I took the western option beef and potatoes which was delicious. Somewhat small portions though. Drinks were plentiful. For a NZ to SYD option I would definitely recommend this flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Airlines customer review

(China)

HKG-YVR via PEK and vv. I had been on some domestic flights with a number of Chinese carriers none of which were anything to write home about. The flight out of HKG was an A321 and left on time. The e-ticket stated we would be served refreshments but they served a full lunch accompanied by a few beers. Water runs followed until we reached PEK in good time for the connection to YVR. Transit visa desk and security were relatively painless although you cant help notice the overstaffing which we will put down to 'security'! The trans-pacific flights were more than simply acceptable especially as the flights weren't full. I like the seating layout of the A330 which allows for better sleeping as there is no third person wanting to get into the aisle for whatever reason. The final flight from PEK to HKG was actually operated by an Air Macau aircraft and crew. An 321 and it got us safely back to HKG on time. Good trip with CA overall and I would certainly not hesitate to use them again if the price is right. FAs emotionless but weren't rude!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Airlines customer review

(United Kingdom)

I booked a return trip from London to Manila via Beijing due to the flight price and we had a stopover for 2 days in Beijing. Having read some comments I was not expecting the most comfortable flight. However I was pleasantly surprised. All our flights were on time and the planes were clean and the seats were comfortable. The inflight entertainment was ok on the London - Beijing route as there was a good selection of films / programmes. The only negative points of our flights were the boarding of the plane at Heathrow which could have been organised better and the quality of some of the food could be improved. The staff could have also provided more drinks for a long flight. However overall this was a good value for money experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Airlines customer review

(United States)

I often fly between Houston and Beijing on Air China's nonstop flights 995 and 996. Overall I like their service. Aircraft's are new and clean. Flight attendants provide good service. The food is not bad as airplane cuisine goes. On a recent flight from Houston to Beijing we were 2 hours late departing Houston. The aircraft had pushed back more or less on time (shortly after 1am) but then we taxied out into the darkness and just sat. We sat and sat and sat some more. Eventually a tow truck came out hooked up to the aircraft and pushed it back a few feet. Then the tow truck pulled the aircraft forward a few feet. Then pushed it back. Then pulled it forward. This went on for the longest time. There was no explanation given by the pilot. No comments given by the flight attendants. It eventually became clear that the tow truck was getting the plane turned around. Apparently the pilot had taxied the aircraft into some kind of dead-end where we were trapped and could not turn around without the help of the tow truck and the spotters. Once the plane was turned around we taxied out to the proper runway and finally took off. The flight crew disabled the flight progress display. Maybe they thought that would prevent anyone from noticing that we were two hours behind schedule. There were no apologies or even an acknowledgement that anything had gone wrong. The lack of transparency and honesty with their customers cost Air China dearly in my opinion of them. From conversations among passengers after we landed in Beijing I was clearly not alone in feeling disgusted about being treated by Air China as if I were blind and stupid.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes