Cebu Pacific

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 407 reviews
4/10
3 star Skytrax Rating
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4/10

"Till now i didn't get yet my baggage"

(United Arab Emirates)

Trip Verified | I have connecting flight from DXB-MNL-RXS. The flight was delayed for more than 2 hours. When i reached to domestic flight transfer Helpdesk one of the staff took my bagage and I go directly to departure entrance to get in on the flight to Roxas. When i reached Roxas my baggage was left behind on the airport, and they are saying i will get my luggage by the next day but till now they said my luggage is missing in manila airport.. Till now i didn't get yet my baggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Manila
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my luggage was left behind"

(United States)

Not Verified | I booked a flight to Manila to Surigao and as soon as I arrived at the airport the flight got delayed. When I arrived to my destination, I was later informed that my luggage was left behind due to too much weight capacity in the airplane. Not only did they fail to inform me before regardless of the delay of the plane, they also made it so that we, the passengers, had to adjust to the timing of when our baggage was going to arrive despite our completely packed schedule. I don't recommend flying here.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to Surigao
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"checked bags are still in Japan"

(United States)

Not Verified | This was my first flight with Cebu Pacific and I paid to check my bags from Fukuoka and now I am in Indonesia while my checked bags are still in Japan. I was told it would be here on the next flight however the next flight has left and my bags are still in Japan. I am in Indonesia without my clothes and personal items and I cannot get in contact with anyone at Cebu Pacific. I reported it in Manila on my first stop and still haven't received any information.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFukuoka to Bali via Manila
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

Cebu Pacific customer review

(United States)

Trip Verified | Horrible. Cebu overbooked the flight, so they canceled my flight to Manila, and offered to rebook me two days after the fact. I would’ve missed my connecting flight. they did not inform me of the cancellation. I discovered it “accidentally”. Decided to dump them all together, cancel the ticket, and went with AirAsia , which is much more reliable. Cebu charged me a “rebooking fee”. This, by far, was the worst airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCebu to Manila
Date FlownJune 2023
Value For Money 12345
no
1/10

"you can only have one carry-on bag"

(Latvia)

Trip Verified | We decided to travel with a carry-on suitcase and a hand bag. A surprise awaited me at the last stop, Manila - Dubai. After check-in at the airport, I received the boarding card, on the way to the boarding area, we were stopped by some people, they did not look like employees and did not allow us to go to our gate, they told us to go to hand over the luggage. I was at a loss as to why I had to return my hand luggage. In the end, it all ends with my ticket being taken away and being told to pay 5000, which is ~$100, on the grounds that you can only have one carry-on bag. I tried to understand why the amount is so high, no one explained anything to me and did not return the ticket until I paid. I was shocked that they took our suitcases and then called a completely incomprehensible amount and made us pay it, only after paying they gave us flight tickets in check format. I will never fly with this terrible company Cebu Pacific again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Dubai
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I opted for their refund"

(Poland)

Trip Verified | My previous flight was not pleasant. I had to hold my pasta and water the entire flight because the fold-out table was broken. Fast forward to 2023, I was supposed to fly to Ho Chi Minh, Vietnam but as usual, they canceled my flight without any reason. On the next day, they moved my flight to a late-night one saying that they are trying to fill that one. I did not accept the changes simply because I am a solo female traveler. I opted for their refund, and to my surprise, my 13k flight is down to 9,500php. What type of sorcery is it? I reached out to their chat support because they don't have an outline number, and the agents (4 agents told me that the processing fee is non-refundable). They told me just to accept that late-night flight, the agent was unresponsive and lazy. By the way, there's no assurance that I will be able to get my refund within 2 months. Just like what they did during the pandemic. The long refund process is their way of telling you to place another booking because your money is now ours.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Ho Chu Minh City
Date FlownDecember 2022
Value For Money 12345
no
9/10

"thank her for the kind hospitality"

(Singapore)

Not Verified | My wife and I checked in at Counter B-03 and we were greeted by a very friendly staff today at about 5.20 pm. After verifying our tickets, she even offered us a packet of peanuts that we love so much. We didn’t ask for her name but we really want to thank her for the kind hospitality!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCebu to Singapore
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Disgraceful and shocking service"

(Philippines)

Not Verified | Our first was cancelled and rescheduled 5 hours later. It left Manila 2 hours late. We landed in Davao and waited for 40 minutes before we finally were able to get off plane. Yesterday our return flight to Manila was cancelled by Cebu Pacific. Disgraceful and shocking service. We along with so many others will never use Cebu Pacific again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to Davao
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"poor cabin climate control"

(United States)

Trip Verified | As a foreign American passenger, it doesn't get any worst flying with Cebu Pacific and in my honest opinion is probably the worst airline experience I have ever had in my 54 years of life. There were numerous delays, unclear update status, and "EXTREMELY" poor cabin climate control. I was literally sweating in my seat whiles waiting for the pilot to perform his pre-flight checks and waiting an unusually long time for the pilot to taxi onto the runway. There were no snacks unless it was paid for and from what I remember, even when flying with Philippines Airline it was provided to passengers free of charge even during my previous short flight. If things don't change with Cebu Pacific, they will follow the path of other bankrupt airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Bacolod
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Worst experience with an airline"

(United Kingdom)

Trip Verified | Worst experience with an airline. The flight was delayed and we were informed whilst that the aircraft has ‘remarks’ which is a technical term layman cannot understand. Apparently there was something wrong with the aircraft which they tried to fix but they were unable to hence we had to use another plane. My only concern is why was the plan only checked when we already boarded and currently in the coaster literally waiting to go in the plane. If it was not safe to fly that specific plane wouldn’t it be better to check it properly than rushing because the passengers are waiting? Why wait for an hour before deciding to change plane? Is it not possible to keep the passengers informed. We had a 14 hours flight from London to Manila and everything went smoothly. I was expecting this Manila-Laoag (1hour) flight to be hassle-free but it was the exact opposite. We waited far longer than the flight time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Laoag
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no