Cebu Pacific

✅ Trip Verified | Puerto Princesa to Manila. Always delayed! Choose another airline instead (i.e., Philippine Airlines). Very unorganized and does not update the passengers what’s happening. Never again will we fly with this airline.

Not Verified | Tokyo to Manila. Airline will trick you. High baggage fees, no checked baggage allowance, 7K max carryon, over priced low class airline, does not accept credit cards at the counter for baggage that you don’t know about. So you have to go out and get Japanese Yen and come back to the back of the line. If you can avoid this airline at all costs. It’s cheaper to pay a little more for your ticket with checked baggage included for free. Cost me 40” dollars for 50 kilo of luggage.

✅ Trip Verified | Macau to Manila. This is the fifth time using this airline. Not once on time. I’m sitting in Macau airport and over an hour late already. So sick of this airline and how being on time is not their priority. I’ve missed one connecting flight already thanks to them. I will be using Philippines Airlines or other airlines if possible.

✅ Trip Verified | Manila to Legaspi, November 1. It was a 45-minutes smooth flight which left MNL on-time and arrived at LGP slightly ahead of schedule. Cebu pacific allows maximum of 40 kilos checked baggage on purchase per passenger. However, if you have more than that to check in you may purchase their 15 kilos "sport equipment" which is fair enough for its price. I have to commend the lady at the counter for helping me check in an item which was not allowed by the boarding gate security. All in all it was excellent flight and was able to take some pictures of the beautiful evening skies.

✅ Trip Verified | I book for a 6am flight from Manila to Hong Kong and when I wanted to check in they replace it by one at 3pm on a Wednesday ! So i called the customer service : 15 minutes trying to convince me it was my mistake then i had to find back the original booking email. 30 minutes telling me there is no flight till the evening. I had to check a e-travel agency to prove them it was a lie. A bad and stressing experience.

✅ Trip Verified | Puerto Princesa to Ho chi Minh via Manila. I booked 3 flights with Cebu Pacific and not each one of them was a proper service. The first flight has been delayed for 10 hours and they let me know with an email just 3 hours before departing. I was obviously expecting a refund - what they could give me was only 10 dollars of free food in the airport. Do you call it customer service? The second flight checkin process was a nightmare; regardless I booked a connection flight they said the system was down so they were not able to check me in the connection. Once again I have not been updated; so I needed to exit the transfer area and check in all over again in Manila. Of course this was not finished, they gave me the wrong gate number for the departure and once I get into the desk the flight was already departed. The next available flight was 24 hours later and Manila Airport is not pleasant at all to stay. Once again, the staff was only able to laugh and play with each other even on my frustration. I experienced the worst customer service ever with Cebu and I do not recommend it to anyone. C

✅ Trip Verified | Manila to Cebu. Could customer service get any worse? I have flown on over 50 Cebu Pacific flights over the last 10 years and none have been on time! Today I am sat at Manila whilst my flight is yet again delayed. The scheduled departure time came and went, without any announcement from staff. I approached staff and was told boarding in 10 minutes, that was 2 hours ago! The next staff member said flight had arrived and expect 20-30 minute delay. Again that passed a long time ago. The third staff member said flight was due to arrive in 30 minutes so expect up to 2 hours delay! Flights are regularly delayed, staff just make up any excuse rather than give actual correct information to passengers.

✅ Trip Verified | Manila to Kota Kinabalu. Up to now I enjoyed to fly with Cebu Pacific because of the low price.The planes are new, however, most of the flights are delayed. The reason might be the overcrowded airport in Manila. Right now I am fighting with them for the refund of a cancelled flight. They said that they refunded the fare to my credit card but it never arrived there. E-mails or Twitter to the customer service are answered with standard phrases which are in no context to the problem. Right now they ignore all e-mails. So I think I have to go there with a lawyer to get my money back. I will never use their services again.

✅ Trip Verified | Dumaguete to Manila. The promo fare is already a big reason to be happy flying with Cebu Pacific as they give people opportunity to travel and visit beautiful destinations in the country. The flight was delayed for 45 minutes, not a big deal for me. Ground crew and cabin crew were friendly. As for the flight experience, there was nothing very special but I was not expecting much. Seat was comfortable. No reason for me to give them low rating. I am just simply satisfied. Keep it up.

✅ Trip Verified | Melbourne to Manila. A truly awful experience, poor catering options, dismissive staff who seem more interested sitting in the galley gossiping, filthy toilets that staff never checked and a delay of 4 hours plus. Well priced flights but the trade off simply isn’t worth it, use another airline.