Cebu Pacific

✅ Trip Verified | Manila to Busuanga. Self check-in and drop-off of the case was quick and effective. The aircraft made a well-maintained impression. The seat spacing was good, the on-board staff were friendly and the food could be expanded against payment. Overall a good experience.

✅ Trip Verified | My flight from Manila to Macau was cancelled 2nd February at 7 pm just as I was supposed to embark. First excuse, the Honk Gong government closed its frontier. Ten minutes later, they said that the Filipino government won’t let any plane coming from China to the Philippines. Still, I want to go to China, I am not coming from there. So, what does it have to do with me again? Afterwards, they told me that every company in the Philippines are forbidden to go to China, Hong Kong and Macau. Finally, a good reason, but why did they lie before? Because I was in transit and didn’t have the stamp, they put me in a hall. There, they took my passport, a really stressful situation. They wouldn’t tell me what was happening and what I could do. I was anxious because the day after I had a flight from Macau to Taipei and from Taipei to Paris. I needed to go to Macau as fast as possible. I was sitting on the floor, hungry, tired and scared of the people of Cebu Airlines. They talked to me, as if they were talking to a dog. I asked if I could call my French embassy with their phone, they wouldn’t let me (I broke my phone the week before). Finally, at 11 pm, they came to me and asked me to take another flight to another place. Luckily, I have money, can you imagine someone who doesn’t? How would he or she do? I had no other choice than to take a flight to Paris at 7 am. At 2 am, they gave me my passport back. What did they do with it? Why did they need it? I left this hall of despair right after and finally got to take my plane back home. Guess what, it’s only after, that I learned that the Philippine airlines wouldn’t go to China. They lied to me again. I could have taken a flight with AirAsia to China. Now about being refund, what a swindle! They first didn’t understand my request. Because I had received a boarding pass, they thought I got on the plane. Don’t they see on their screen that the flight was cancelled? Right now, I am being refund of a modest sum. I am not even thinking about who much money I spend with international calls. Their website is of no use. I didn’t catch my flight from Macau to Paris via Taipei because of them. I had to take another flight from Manila to Paris because of them. Cebu Pacific is the worst airline I have ever taken. Their service is no service.

Not Verified | Puerto Princesa to Sydney via Manila. We had booked our tickets a couple of months before the date. Due to the volcano near Manila we decided to cancel our flight and book another flight via Singapore and Bali to Sydney. We paid a cancellation fee of 32.5%, and now we are waiting for our refund. But they only want to give us a travel fund, but we don't need more flights. We are heading home to the Netherlands soon. The travel fund is only for us, we cannot book for others and is ending at the 17th of April, then our money is gone. Never again.

Not Verified | Pretty disappointed with Cebu Pacific's customer service. I had to cut my holiday short due to the Taal volcano eruption just over 3 weeks ago. We had safety concerns around this high rating and did not feel comfortable with the ash in the air and the flights being cancelled. When I explained that the natural disaster had cut our trip short, Cebu Pacific refused my request for refund with a short and blunt email, a week after I emailed them for assistance. They were very misleading in not sending any information on getting the government tax back which I am 100% entitled to, luckily I had done my own research. It has been three weeks and I am still waiting for my government tax refund request to be reviewed .. a tiny $50AUD return on a $500 flight that I couldn't take because of serious safety concerns. Very disappointed in Cebu Pacific and won't be choosing them again.

Not Verified | Manila to Puerto Princesa. At the airport in Manila, a service minded guy named Salahay helped us to get the right advice. He transferred us to a desk with a helpful girl who booked our tickets. It went smooth and fast, they also spoke excellent English. They treated us well! Recommend.

Not Verified |Dubai to Manila. To not allow people with a one-way ticket on the aircraft is an absolute scam! I was not allowed on the plane until I showed I had a ticket to leave Manila. It is obvious that this is a scam to try to get people to buy another Cebu ticket. There is no immigration law or policy that states that I need to have a ticket to leave the country before I am permitted to board a plane or enter the country. Shame on you.

✅ Trip Verified | Hong Kong to Puerto Princesa. In the check-in desk they haven't accepted confirmed return ticket and forced to buy me another one in the last moment. When i wanted to write a paper that i will arrange my return flight by my self they didn't allowed me to do it. In summary they scam me for 100 euro, even they tickets cost 60 euro online. And i this money i lost because i already have a ticket. So i think this company is scam passengers for buying return ticket in the last moment and their staff are very rude in Hong kong. It cost me so much nervous and 100 euro extra. I think it's their policy how to sell more tickets. I feeling most terrible now after such a flight and have extremely negative opinion about this airlines

✅ Trip Verified | Melbourne to Manila. Flight was supposed to be at 5:30pm. Boarding time has been delayed multiple times then flight eventually got cancelled at 10pm. Poor communication with in terms of delays/changes causing frustration to passengers. Had a bad customer service in Feb 2019 and thought the airline has improved hence booking another flight but still, they have poor customer service.

✅ Trip Verified | I specifically ticked no stopovers in my internet choice for flights. The system gave me a return flight with a 2 hour stopover in Cebu and timed out while I was attempting to book the rest of my party and locked me into a 2 hour stopover I did not want! I rang them within the hour to try and get it sorted and they told me they could not rebook and to ring closer to the date and if there were seats available. I called today and they told me they can do it but have to pay an extra $1000. I’ve flown you a few times and I’ve been pretty tolerant of your long queues and delays but.. you appear to have regressed instead of progressed and I am beyond disappointed that you are penalising me for your own system errors.

✅ Trip Verified | Sydney to Dubai via Manila, I tried to add extra bags to my ticket, so many times, unfortunately, it was kind of impossible to do that, clearly, it was meant to build that way so the passengers won't be able to do that online, thus, they will be charged more money while they checking in at the counter. That's not the issue only, they charged me two time for my 25 kg bag, once when I checked in from Sydney airport to Manila, and the one more time when I checked in from Manila to Dubai, however it's the exact same airline, same flight booking. They just simply reaping off the passengers' money, for nothing, underlining of the claim of company policy. It's my first experience with Cebu Pacific Airlines and for sure it would be the last, so kindly be advised and take the right choice not to book with this airline.