✅ Verified Review
| Woeful. This is a tricky review. We tried to travel on this airline twice, but one of the flights was cancelled, so this review is for the flight we did take, plus the service around the one we didn't. 1st flight (the cancelled one) - Manila to Caticlan (Boracay) 4 June. Arrived at the domestic airport more than 2 hrs before flight knowing Manila airport is a shocker, and wanted to make sure we allowed plenty of time. Joined a slow moving check in queue, wondering why our flight number wasn't displayed. At exactly 2 hrs before flight departure, a garbled voice announced over the PA "Cebu flight DG6243 to Caticlan is cancelled". This was both amusing and worrying, not just cancelled but definitely cancelled ? This was the first we'd heard of it. I happened to look at my phone and lo and behold, a helpful email at the same time alerts me to the cancellation as well. Made it to the front of the queue to be told to join another queue to organise another Cebu Pacific flight. Spending more time at Manila airport than necessary was not appealing, so decided to book another carrier and get a refund from Cebu instead. Misinformation and delays ensued. Ticket office to get refund located outside the terminal, and knowing our new flight would be closing in 30 mins, and stringent security to get back into the terminal, decided to lodge refund request by phone instead. Did this on 5 June, it was approved, and were told it would take a week. Two weeks later still waiting. 2nd Flight - Caticlan to Manila 10 June. Quick checkin this time, though for some reason it took 4 staff to do it ? All giggling and having a great time. Asked if we had a connecting flight from Manila (that should have been a dead giveaway, more later), told them yes, but in 6 hours. Bit of Spanish and more giggling ensued. Boarding passes given, which was a relief. Went upstairs to the waiting lounge and watched our flight go from On Time to Delayed before our eyes, as were all following flights. To be fair, the delay was caused by air traffic in Manila, but would have appreciated to be told at checkin. Flight ended up being only 45 mins delayed, and when the heavens opened, Cebu ground staff gave us umbrellas to walk across the tarmac. I'd booked seats in row 3 looking for a quick getaway, but of course, this particular plane only allowed boarding and disembarkation from the back! Service on board was pretty much non-existent due to the short 1 hr trip, which was fine by me. My hubby's seat was so old he had a steel rod poking him in the back, so he was bolt upright the whole time. The people in row 1 were sitting backwards, facing the people in row 2, never seen anything like it! Avoid if you can. We booked Skyjet as our alternate carrier to Caticlan and they were brilliant. Pricier, but at least we got a plane!