✅ Verified Review
| Sydney to Taipei via Manila. My experience with Cebu Pacific was horrible, and I will never consider flying them again. Over the course of 4 flights we experienced, a flight cancellation, two delayed flights, a scammy feeling bag search, a freezing cold airplane, the worst meals I've been served in flight, being locked into a departure lounge in Manila and to top it off damaged luggage. The flight from Taiwan to Manila was cancelled, they sent a friendly email saying there was an issue and they'd call us, The resulting call was on the Tuesday where they informed us that our Friday flight was cancelled (no indication of that in the email) and we could rebook. Our rebooking options were: a flight that left in 5 hours time (1am Wednesday morning), or a flight that left on the following Tuesday (eliminating half of our vacation). We had to make an emergency booking with a different airline at great expense due to their issue. The flight from Manila to Sydney was delayed by an hour. The return leg flight Manila to Taipei was delayed by almost 3 hours, (it took off after the projected arrival time) there was no compensation offered, breaking Philippine airline regulations. At Ninoy Aquino Airport Terminal 3 we went through security, emptying our drink bottles, the Airport water fountains were empty/broken. At the boarding gate there was a bag search by airline staff emptying water bottles a second time to ensure that during the delay at the gate (with no bathroom access) and on the flight you would only have access to water you could purchase from the airline at ludicrous prices. Boarding the flight in Manila the aircon was on so high it looked like and felt like it was snowing presumably to increase blanket sales. The meals on the flight were terrible - Chicken Tangalad was a measly portion of oily chicken and indeterminate vegetables with far too much rice, Chicken Tocino was basically the same thing but with egg instead of vegetables. Our flight from Manila to Taipei was severely delayed (over 3 hours) after an hour and a half at the first gate a flight attendant yelled "follow me" and led a crowd of passengers to a different gate, then the airline staff placed a row of chairs in front of a door and locked all the passengers in, you could see passengers walk towards the entrance heading to the bathroom then turn around realizing they were trapped. Finally after arriving in Taipei one of the 2 suitcases we had checked was damaged, To summarize, the service was terrible, the flights were delayed, the food was barely edible.