✅ Trip Verified
| Have a flight from Hong Kong to Puerto Princesa the 28th of April this year. When we booked the tickets we compared times and prices, and then decided to pay quite a lot more to fly home Sunday 6th of May. We did not have to wake up too early, we didn’t have to spend a lot of time on the airport in Manila and we didn’t have to arrive in Hong Kong too late. The flight time was perfect and worth the extra money. Then they changed our time and we ended up with 20 minutes between the connecting flights. We therefore had to change flights. In the email they stated that it could easily be done on their website. When I tried to do so it said there was no flights available and that I would have to contact them by phone. It was almost impossible to contact their customer service. I tried every number I could find and their Facebook page, but no answer. When we finally got through they could only offer us flight early in the morning where we would have to wait hours in Manila. I tried to tell them that we paid a lot more for the flight we originally had, and that the flight they were offering was cheaper on their website. Spent more than 30minutes on the phone with them asking for compensation. They told us the compensation was that we could rebook the flight free of charge. The flights they are offering us are obviously a lot less convenient, and I think it’s only fair that they compensate us for that. Making up for their own mistake is not a compensation, and I’m really disappointed by the lack of help.