Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1081 reviews
7/10
5 star Skytrax Rating
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9/10

Cathay Pacific Airways customer review

(Singapore)

CX714 SIN-HKG. Arrived at Changi and found myself pleasantly upgraded to Business Class as Economy Class was full. Service was excellent all round - champagne and juices before take off and supper service was prompt. Aircraft was an A330 with new regional product I believe. The seats were lovely just what you need when your flight departs at 1am but alas could only take forty winks and not a proper night's rest especially during such a short flight. IFV was good and easy to use. Once off the plane bags were swiftly delivered. Good service overall would definitely use Cathay Pacific in future.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(Hong Kong)

NRT-HKG. Departed on time quick boarding arrival on time good service. seat was comfortable and I felt rested by landing.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Cathay Pacific Airways customer review

(Singapore)

CX711 HKG-SIN. B777. Unimpressed with boarding procedures. Cathay staff all over the place and did not direct passengers to correct queues especially after call to gate was issued late. Design of Hong Kong Airport doesn't help as queue snaked all the way to the next gate (and thankfully that gate was not open otherwise it would have been a complete mess). Flight departed 20 minutes late. I think Cathay's on ground service at their hub can be so much better if there's better co-ordination between Cathay and HKIA. Anyway once on board the service was much better. Attentive cabin crew served drinks promptly after takeoff and decent early dinner was served one hour into the flight. Seat was good with decent legroom and once again the IFE was also good. Would fly Cathay Pacific in future and hope their service at HKIA can be improved.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(Malaysia)

KUL to Nagoya via HKG in early Dec on new regional business class. It was an excellent flight on both outbound and return legs. The new regional business class on the A330 is outstanding and almost like a mini-suite. The seats were comfortable IFE excellent and food also very good. This is probably the best business class product around for the Asia region.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Cathay Pacific Airways customer review

(Indonesia)

I went from Hong Kong to Jakarta. They used an A330 plane with a seat config of 2-4-2. The flight was full. The food served was not good especially for a five-star airline. The plane was supposed to leave the airport at 19.10 but was in the air at 19.45. As we boarded there was an overhead cabin which opened up. 3/4 way to Jakarta one of the toilets went out of service. This was not the service I expected from Cathay Pacific and travelling from Hong Kong! The IFE was not good and the safety tutorial was not clear.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Cathay Pacific Airways customer review

(Australia)

NRT-HKG-SYD very pleased with the service. Food and beverages always come at the best of times. Requested a drink a few times without any trouble. HKG to SYD new A330 with good cabin overall and great leg room although NRT-HKG old 777 with very old in-flight system and minimal leg room. Overall very happy as usual when flying with Cathay. Certainly one of my favourite airlines to fly with.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(United States)

JFK-HKG-CMB 12/18. We purposely like to fly out of JFK to catch Cathay's afternoon non-stop to HKG vs. flying out of LAX (plus get a couple of nights in NYC). Check-in at JFK is with BA. They don't offer any of the special services you find at JAL FC check-in or AA Flagship (an airline employee walks you counter check-in through Security to the Lounge). Priority TSA is not available at the early afternoon hour. Luckily regular security did not have long lines. Cathay uses the BA FC Lounge which is not special and needs a major refurb. The 777-300 had Cathay's new refreshed FC cabin. The flight is so special it makes up for the mediocre airport experience. The FAs are simply the best. Lunch and dinner meal services on this 16+ hour flight can't be beat. The menu has a wide variety of choices. I had the lamb which was perfectly cooked to my requested preference medium rare. Turn down service PJs (an upgraded PJ very comfortable) and inflight entertainment are the best of the Asian carriers. Simply the best choice to Asia.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Cathay Pacific Airways customer review

(Indonesia)

CGK-HKG CX 776 HKG-SFO CX 872. Requests were treated as a big nuisance for the flight attendants. When water was politely requested the FA said "later I'll come back to you" but never did. Overall CX failed to represent its status as a five-star airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Cathay Pacific Airways customer review

(Hong Kong)

HKG-NRT very good service plane is quite new good entertainment system and excellent service. Staff are very friendly and the seats have the new shell design so you won't disturb the person behind you.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(United States)

LAX-HKG / SIN-HKG-LAX - Great flights all around. Wonderful inflight service and all departures were on time. Traveled in Business Class on the B777. The transpacific has lie-flat seats and is the first time in YEARS that I have been able to sleep 6-8 hours. Very comfortable seats with lots of storage space and great selection on the entertainment system.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes