Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1442 reviews
7/10
5 star Skytrax Rating
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1/10

Cathay Pacific Airways customer review

(Australia)

Arrived at Charles De Gaulle Airport extremely early as earlier flight (1 June) from Hong Kong to London Heathrow had been overbooked and my wife and I were placed in seats well away from each other, on escalating our disgust to Cathay staff eventually flight staff were able to arrange seats together. To prevent this problem when leaving Paris we arrived at desk 3 hours (1930 hrs CX378) b18 June prior to departure, only to advised that we were booked in seats away from each other as flight was again overbooked by 12. We had purchased flights in February 2015. Staff at desk were unable to resolve situation and escalated to Cathay Pacific Supervisor who tried very hard but unable to resolve our issue. I searched for a Cathay Pacific Customer Complaint email address unable to locate one.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Melbourne via HKG
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

Cathay Pacific Airways customer review

(India)

DEL-HKG-DEL. Premium economy class was almost empty on my first leg of journey while it was full on second leg. The service in premium economy was at par with economy. The seats were comfortable compared to economy. Good inflight entertainment, food was average. Seats were comfortable as the layout was 2-3-2 in a widebody plane. The flight was on time on both legs. In-flight and ground staff were polite and helpful. No special treatment for Premium class passengers in terms of food.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteDEL to HKG
Date FlownJanuary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Cathay Pacific Airways customer review

(United States)

My parents and I flew from San Francisco to Singapore, but we had a 2 hour layover in Hong Kong. This review will be based on the flight from San Francisco to Hong Kong, since that was a long 15 hour flight. The airline's in-flight entertainment was new, but it was a 7 inch touchscreen, much smaller than the screen of my iPad. Singapore Airlines economy seats offer a 10 inch screen and also a handheld 3-4 inch touchscreen controller. There was also a USB port to charge hand phones or tablets. However, the seats don't include an A/C port or an additional USB port. The seat was newly designed with this adjustable head rest. Unfortunately, the leg room was limited and it doesn't have a foot rest For supper, we had salmon and it was delicious. The service is okay.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Hong Kong
Date FlownNovember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(Hong Kong)

Great check in and lounge. Seat very comfortable. Service excellent and attentive. Chief purser come to chat to all pax. Food and drinks great. Avod not as good as it has been - a few years ago there were more channels, more choice, now only 3/4 episodes of a series and they are changed infrequently. Lounge in Bangkok is much improved and lovely.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHong Kong to Bangkok
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

Cathay Pacific Airways customer review

(Germany)

The flight time was very short, cabin was okay. Disappointed when it came to food choice. It was a congee with some meat and didn't look very appetizing. For the drinks you get a tetra pak of oolong tea which has been the standard for a long time. The service was done fast, so i can't say much about that. The cabin was fine as usual with clean seats, the lavatories were clean most of the time. Pursers looked stressed.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Hong Kong
Date FlownMarch 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

Cathay Pacific Airways customer review

(France)

CX's regional business class seats are quite uncomfortable. The seats slide forward and recline only midway, so it's difficult to remain in position without sliding. I felt a lot of pressure on my legs just to keep me on my seat. On this particular flight, the seats were configured 2-2-2, but I've flown this route before where the seats were configured 2-3-2 (worse). No privacy. The seats are not wide enough and are so close together that I could feel my neighbour's every move. You also have to share elbow space with your neighbour. When there are drinks on the elbow area, you have to stay upright so as not to hit two glasses on that same space. Since there is no storage, your neighbour's meal menu, magazine or iPad will also be in your space. This is awful for a 3-hour flight, unacceptable for business class, more fit for premium economy. The toilets are also cramped. This is really light years away from CX long haul business class. They use planes with business class cabins configured for long haul flights on the Hong Kong-Haneda route or the shorter Hong Kong-Manila route, surely they can do the same for the Hong Kong-Narita route.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteNarita to Hong Kong
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

Cathay Pacific Airways customer review

(United Arab Emirates)

Very disappointed in Cathay's economy product, which is more 3 than 5 star, certainly on regional routes. The seat pitch was tight and the cabin interior looked old and dated. The food was very basic (chicken and rice plus fruit salad) and drinks choices also limited. The best things about Cathay are the inflight entertainment and the cabin crew service. They seemed genuinely upset when I told them how bad I thought their product was compared to the likes of Emirates and Qatar. I filled in a feedback form and received a standardised, rather complacent, email reply. The flight was delayed an hour (not Cathay's fault) and I would think twice about flying economy class with Cathay again.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteShanghai to Hong Kong
Date FlownJanuary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

Cathay Pacific Airways customer review

(United Kingdom)

I few BA from Manchester to London, BA from London to Hong Kong, Cathay Pacific from Hong Kong to Auckland, Cathay Pacific from Auckland to Hong Kong, Cathay Pacific from Hong Kong to London and BA from London to Manchester. I will review these flights separately. BA from Manchester to London: Good, short flight. On time. Comfortable. Good service. BA from London to Hong Kong: Excellent. Upstairs in an A380. Quiet. Comfortable. Good food. Attentive service. On -time. Couldn't have been better. Cathay Pacific from Hong Kong to Auckland: Delayed (about an hour). Uncomfortable (bucket type seats). Noisy aircraft (A340). Poor food. Staff were not particularly friendly. Cathay Pacific from Auckland to Hong Kong: Delayed by 3 hours. Uncomfortable (bucket type seats). Noisy aircraft (A340). As I missed my BA flight because of the delayed Cathay Pacific flight, I was put up in a lovely airport hotel (Regal) by Cathay Pacific. Well-organised. 5 minutes walk from the airport. Breakfast voucher included. Cathay Pacific from Hong Kong to London: Slightly delayed, but not the fault of CP. Comfortable, quiet aircraft (777). Good service. BA from London to Manchester: Good, short flight. On time. Comfortable. Good service. All in all, I much prefer BA to CP but CP did look after me well because of a delay to a CP flight, so full marks there.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Auckland via London, Hong Kong
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Cathay Pacific Airways customer review

(United States)

LAX-HKG, CX 885. Food was good as I had ordered a special meal. Inflight entertainment was good. I was really impressed with the economy seat. I am tall and I have seen lot of issues with seats in economy. On this journey I had taken an aisle seat and it was really spacious and I could stretch my legs out well. HKG-HYD - CX 649. Not as good when compared to my first leg journey. It was on an A330-300, I found the seating was poorer on this leg along with the food as well.
AircraftB777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Hyderabad via Hong Kong
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Cathay Pacific Airways customer review

(United States)

Cathay is generally very good all around and this trip was down a notch or two for a few reasons : food quality was not up to standard out of LHR or NRT, though not as bad out of HKG. On HKG-LHR leg though they did not have enough mid-flight meals for all passengers, which I find hard to fathom given people are paying thousands for the ticket and the meal only costs Cathay a few quid to produce. They should overstock, not understock the flight. The other complaint on the trip was the regionally configured plane from NRT-HKG is a poor excuse for business class on a four hour leg. No reason not to run flat beds on that route, considering the importance of it and the fact that some flights are overnight. Won't pay for that again. On the positive side, Cathay service always top notch and efficient.
AircraftB777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to NRT via HKG
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes