Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1068 reviews
7/10
5 star Skytrax Rating
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10/10

Cathay Pacific Airways customer review

(Malaysia)

KUL to Nagoya via HKG in early Dec on new regional business class. It was an excellent flight on both outbound and return legs. The new regional business class on the A330 is outstanding and almost like a mini-suite. The seats were comfortable IFE excellent and food also very good. This is probably the best business class product around for the Asia region.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Cathay Pacific Airways customer review

(Indonesia)

I went from Hong Kong to Jakarta. They used an A330 plane with a seat config of 2-4-2. The flight was full. The food served was not good especially for a five-star airline. The plane was supposed to leave the airport at 19.10 but was in the air at 19.45. As we boarded there was an overhead cabin which opened up. 3/4 way to Jakarta one of the toilets went out of service. This was not the service I expected from Cathay Pacific and travelling from Hong Kong! The IFE was not good and the safety tutorial was not clear.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Cathay Pacific Airways customer review

(Australia)

NRT-HKG-SYD very pleased with the service. Food and beverages always come at the best of times. Requested a drink a few times without any trouble. HKG to SYD new A330 with good cabin overall and great leg room although NRT-HKG old 777 with very old in-flight system and minimal leg room. Overall very happy as usual when flying with Cathay. Certainly one of my favourite airlines to fly with.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Cathay Pacific Airways customer review

(Hong Kong)

HKG-NRT very good service plane is quite new good entertainment system and excellent service. Staff are very friendly and the seats have the new shell design so you won't disturb the person behind you.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(United States)

JFK-HKG-CMB 12/18. We purposely like to fly out of JFK to catch Cathay's afternoon non-stop to HKG vs. flying out of LAX (plus get a couple of nights in NYC). Check-in at JFK is with BA. They don't offer any of the special services you find at JAL FC check-in or AA Flagship (an airline employee walks you counter check-in through Security to the Lounge). Priority TSA is not available at the early afternoon hour. Luckily regular security did not have long lines. Cathay uses the BA FC Lounge which is not special and needs a major refurb. The 777-300 had Cathay's new refreshed FC cabin. The flight is so special it makes up for the mediocre airport experience. The FAs are simply the best. Lunch and dinner meal services on this 16+ hour flight can't be beat. The menu has a wide variety of choices. I had the lamb which was perfectly cooked to my requested preference medium rare. Turn down service PJs (an upgraded PJ very comfortable) and inflight entertainment are the best of the Asian carriers. Simply the best choice to Asia.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Cathay Pacific Airways customer review

(Indonesia)

CGK-HKG CX 776 HKG-SFO CX 872. Requests were treated as a big nuisance for the flight attendants. When water was politely requested the FA said "later I'll come back to you" but never did. Overall CX failed to represent its status as a five-star airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Cathay Pacific Airways customer review

(United States)

LAX-HKG / SIN-HKG-LAX - Great flights all around. Wonderful inflight service and all departures were on time. Traveled in Business Class on the B777. The transpacific has lie-flat seats and is the first time in YEARS that I have been able to sleep 6-8 hours. Very comfortable seats with lots of storage space and great selection on the entertainment system.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Cathay Pacific Airways customer review

(India)

CX 418 HKG-Seoul and CX 411 Seoul-HKG. Airplanes looked old with dated video systems. Cabin crew were friendly and helpful. Pre-ordered VLML meals arrived. Flights were pretty much on time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Cathay Pacific Airways customer review

(Mexico)

BLR-HKG-PVG Business. Although Cathay is normally a quite good airline the aircraft used for this crowded flight is ridiculous. The business class seat is not the old fashioned big chair nor the nearly horizontal flat bed slide it can only be defined as "the back cracker". Honestly a coach seat does the job better on this semi-long haul flight. Service and food is no problem but leaving from BLR at almost 3am (scheduled time) leaves no room for enjoying dining but a sleeping urgency after an overcrowded lousy stay in the BLR poor lounge. Do not take this flight if possible it is one of the worst overall.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Cathay Pacific Airways customer review

(India)

CX 684 BOM-HKG and CX 685 HKG-BOM. Both flights departed late and landed an hour late. Cabin crew were polite and attentive. Airplane was an old 747 and looked gloomy. They did serve the pre-ordered VLML meal on both legs which is way better than airlines like Thai that take VLML orders on their BOM leg and do not serve them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes