Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1067 reviews
7/10
5 star Skytrax Rating
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10/10

Cathay Pacific Airways customer review

(Hong Kong)

CX888 HKG-YVR-JFK. Great service with good taste meal. Also inflight entertainment was great. Lots of movies and music.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Cathay Pacific Airways customer review

(Australia)

CX170 9 Dec 2013. CX826 12 Dec 2013. CX829 6 Jan 2014. CX171 7 Jan 2014. Very disappointed with meal service and menu choices. From the 4 flights we took and only 32 seats in Premium Economy we could not get our choice of main meal 3 times out of the 4. Breakfast also had very limited choices. Some of the main meals seem to be served at strange times. Not enough toilets no separate toilets for Premium Economy on the aircraft we traveled on. Seats are comfortable and staff polite.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Cathay Pacific Airways customer review

(Germany)

HKG-SIN. To be honest I expected more from this airline. Aircraft was a very old and tired A330. IFE with small screens and very limited selection. Food and beverage average but not more. Cabin crew indifferent.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Cathay Pacific Airways customer review

(United Kingdom)

Flew from London to Hong Kong then onto Cebu flying with B777 and A340. Arrived at Heathrow a tad early and was checking in first class as there was nobody at business check in. The man behind the check-in was a delight. I proceed to the lounge and staff made a fuss of me. The check in staff member came over and said he would escort me to the plane and allow me to board my seat first. Flight delayed 40 minutes but the cabin crew had served champagne and after take off dinner was served. I only watched one film as I was managed to sleep for 7 hours. Breakfast was great. Connecting flight to Cebu on an A340 and it was interesting to be seated in the old style funeral type business seat I can see why most hated it but I am not bothered as it was only a 2.5 hour flight. On arrival a Cathay Pacific staff member was waiting for me and quickly escorted me to immigration - from the moment I got off the plane through to immigration luggage and customs it took 6 minutes. My return trip this year after spending Christmas and New Year was on a much newer business class seats and such an improvement. Tried out the new Bridge lounge the staff are a delight again. Boarded first to my seats and the staff recognised me and made sure I was comfortable.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Cathay Pacific Airways customer review

(United States)

HKG-CMB-HKG (via BKK). B777-300. Business Class Regional Product. Boarding at HKG could be improved and the flight departed 45 minutes late and also landed late in CMB. Service food and beverages very good and the new regional business class seat is a huge improvement in comfort practicality features and style. However it lacks a privacy screen between seats and jumping over the sleeping aisle seat passenger's feet is more difficult due to more legroom under the seat in front. A one hour stop each way in BKK where passengers to CMB or HKG must remain on board per Thai government regulations. Baggage delivered promptly in CMB. Business Class check-in staff member in CMB was outstanding. The Araliya Lounge that is used by all airlines except Emirates and SriLankan Airlines continues to be a disappointment. Return flight departed CMB on time but was delayed at BKK. Overall CX is a great option in this region though the new seats are not as good as SIA's regional product. CX also has a HKG-CMB-HKG flight via SIN and that's a better route as passengers are allowed to wait in the lounge during the one hour stop.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(Russian Federation)

DME-HKG-DME. Fully satisfied with the flight. Check-in was very efficient staff very professional and polite. No delays both flights arrived actually 15 minutes earlier. Well-balance food on board. Excellent entertainment system with vast selection of movies & music. Great in-flight magazine with lots of useful tips on Hong Kong and interesting articles about other countries. The seats are a little bit funny but when you get used to them they are pretty comfortable indeed. Great value for money and comfort.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(Hong Kong)

NRT-HKG. Departed on time quick boarding arrival on time good service. seat was comfortable and I felt rested by landing.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Cathay Pacific Airways customer review

(Singapore)

CX711 HKG-SIN. B777. Unimpressed with boarding procedures. Cathay staff all over the place and did not direct passengers to correct queues especially after call to gate was issued late. Design of Hong Kong Airport doesn't help as queue snaked all the way to the next gate (and thankfully that gate was not open otherwise it would have been a complete mess). Flight departed 20 minutes late. I think Cathay's on ground service at their hub can be so much better if there's better co-ordination between Cathay and HKIA. Anyway once on board the service was much better. Attentive cabin crew served drinks promptly after takeoff and decent early dinner was served one hour into the flight. Seat was good with decent legroom and once again the IFE was also good. Would fly Cathay Pacific in future and hope their service at HKIA can be improved.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Cathay Pacific Airways customer review

(Singapore)

CX714 SIN-HKG. Arrived at Changi and found myself pleasantly upgraded to Business Class as Economy Class was full. Service was excellent all round - champagne and juices before take off and supper service was prompt. Aircraft was an A330 with new regional product I believe. The seats were lovely just what you need when your flight departs at 1am but alas could only take forty winks and not a proper night's rest especially during such a short flight. IFV was good and easy to use. Once off the plane bags were swiftly delivered. Good service overall would definitely use Cathay Pacific in future.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(Malaysia)

KUL to Nagoya via HKG in early Dec on new regional business class. It was an excellent flight on both outbound and return legs. The new regional business class on the A330 is outstanding and almost like a mini-suite. The seats were comfortable IFE excellent and food also very good. This is probably the best business class product around for the Asia region.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes