Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 978 reviews
7/10
5 star Skytrax Rating
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10/10

Cathay Pacific Airways customer review

(United Arab Emirates)

Dubai - Hong Kong - Sydney. I have flown this route with Cathay now 3 times in the last 5 months in the new business class. It takes me an extra six odd hours on this route with the stop over rather than with Qantas direct however that's where the negatives stop. Considering the price which is consistently 2000 dollars less expensive return and what I regard as a better product than QF (seats all have aisle access much more privacy etc) it's a no brainer. Cathay every time as the saving/product far out weighs the extra travel time. The inflight service food and all round package has for me Has been consistently excellent as well. Will continue with them for all my travel!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Cathay Pacific Airways customer review

(United Kingdom)

I had not flown CX for some time but was massively disappointed. 3 of the 4 business class flights (UK - Hong Kong - Singapore) were in seats that should have been scrapped years ago (747 especially). It was like travelling in an old coffin. The equipment was ancient I have not seen such poor seats and screens in other airlines for at least ten years. The screen at one time gave a message that Heathrow terminal 5 would be opening in March 2008 and that care should be taken when using Heathrow. This is amazingly poor. The food was more like economy standard than business. The choice of films and other entertainment was limited with very few recent films. The whole experience was not what I expect from a 'quality' airline. The only redeeming factor was that most of the staff were very helpful.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Cathay Pacific Airways customer review

(United Kingdom)

MNL-HKG-LHR. While the new reclining economy seats on its 777s are certainly appreciated service levels continue to be eroded. Online check-in did not open until 12 hours before the flight - I suspect because I was departing from MNL - which meant that there were hardly any seats available to select on the HKG-LHR flight. Food was generally bad and of course they ran out of options. Cathay now serves tap water which would be fine were it not that there was a very bleachy aftertaste in the water served on the flight to London. Cathay seems unable to serve cold drinks. Having recently flown long haul with Singapore Airlines I would say that there is a vast difference between these two airlines' economy offerings with Cathay much the worse.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Cathay Pacific Airways customer review

(Australia)

Business class Sydney-Hong Kong-Milan (points reward ticket). Excellent flights . Seats very comfortable service superb in all aspects. Would definitely recommend.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Cathay Pacific Airways customer review

(Australia)

Id originally booked my SYD-LHR flight with Virgin Atlantic. The day before my flight I was informed that the incoming flight to HKG from LHR had been sent back to LHR due to engine problems. I was then rebooked on Qantas SYD to HKG then Cathay Pacific HKG to LHR. I was upgraded to Business on the SYD-HKG leg then had a 6 hour lay over in HKG. All attempts to get the window seat I had requested met with apologies as the flight was full. I am used to a little more room given the fact that I am spending the extra dollars on the Premium Economy cabin. The configuration was 2-4-2. I was stuck in the middle and as soon as the meal service had ended and the trays collected the whole row in front of my row reclined their seats making it impossible to get out of the seat without disturbing my neighbour. Which meant that for the entire 12 hour flight from HKG to LHR I was only able to get up once during the flight to go to the toilet. It would make more sense to remove an entire row and space the cabin accordingly. I can't imagine how bad the Economy section was. I will never travel Cathay Pacific again.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Cathay Pacific Airways customer review

(United States)

NRT-HKG SIN-HKG and HKG-SFO September 1st 3rd and 5th respectively. First two flights were in Business Class on an A330 - lots of room great service and food. Studio C entertainment worked well and flights were on time. HKG-SFO flight was in First Class and on a 747-400. There were 4 passengers in the cabin and the service was excellent. 3 Flight Attendants and I felt like I was in a 5-Star hotel and restaurant. Having flown them before on the 777-300ER in First I was aware of their service/food etc. but this flight surpassed previous experiences. It is one of those times when you wished it did not have to end. The bed on the 747 and 777-300ER is the best I have experienced. The seat alone at 36 inches wide is enough space for two people. I hope to fly Cathay Pacific again.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Cathay Pacific Airways customer review

(Austria)

I booked a flight from Moscow to Hong Kong - it was horrible. The plane was malfunctioning and instead of getting us off the plane they left us sitting there for 7 hours. They finally let us off the plane and sent us to the transit area - without information or water for 3 hours. Then they let us wait another 12 hours at least in the Business Lounge. After the 12 hours they announced that we would have to wait for another 18 hours to get our flight - that's when we snapped and they re-booked us with Emirates via Dubai. Cathay lost our luggage that arrived three days later.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Cathay Pacific Airways customer review

(Australia)

Hong Kong - Sydney Premium Economy. After a pretty poor experience Sydney - Hong Kong earlier in the year I was quite pleased with this flight. Received a champagne after boarding the business class main course was very nice. Korean member of crew on my aisle was very customer focused. Seats are decent sized and allowed about 5 hours sleep before a nice hot breakfast. Only downsides were limited choice and refilling of drinks and long way and wait for the bathroom.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Cathay Pacific Airways customer review

(Canada)

I flew CX 827 from Toronto-Hong Kong originally I was supposed to be on CX 826 but was cancelled due to engine failure. I was rescheduled on the next flight and was given $100 to spend on food at the airport. I have been flying with the airline since 2000 and I enjoy the service friendly flight attendants and the flight although the food could use some improvement. I recommend the airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Cathay Pacific Airways customer review

(United States)

Just flew HKG-SFO in Premium Economy. It's ok nothing special. I am a vegetarian and ordered a special meal. They serve your special meal at least 30 minutes prior to serving the other passengers so it seems quite strange (you're there eating and nobody else is) then you don't get a drink until they serve the other passengers so I was done with my meal and my tray sat there for about 1.5 hours. Did not get any other amenities they are supposed to give you a small amenity kit but nobody got one on this flight. Not really sure it's worth the extra cost of the ticket. If you're used to business class premium economy will be a big disappointment in my opinion.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes