Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1020 reviews
7/10
5 star Skytrax Rating
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3/10

Cathay Pacific Airways customer review

(Australia)

Cathay is gradually deteriorating in standards. After many flights and years of experience I find that flights out of Hong Kong and Bangkok are always delayed awaiting Finnair or other partners by periods of over an hour. This adds 2 to 3 extra hours to a flight a panic transfer at Hong Kong to Australia. The apologies are insincere and automated. The crew are always too busy accommodating infants and business class to respond to requests. Seats have become less comfortable head sets are cheap and ill fitting flights full and cramped drink selection more restricted. This might make the airline meet its budget but the overall experience for travellers is very taxing. I will search for alternatives.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Cathay Pacific Airways customer review

(Australia)

Flew KUL to HKG A330 in Nov 2013 in business class. This aircraft fitted with the regional interior. Despite this being the old seat design it was reasonably comfortable for a flight of
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Cathay Pacific Airways customer review

(Australia)

BNE-HKG-LHR-HKG-BNE (with side travel to China on Dragonair on the way). Good usual Cathay service in Premium Economy I have found to be remarkably consistent over recent years (I tend to travel on Cathay to somewhere of other about once a month). Premium Economy is excellent if the smallish PE cabin is not full otherwise it can become rather claustrophobic. Cathay Pacific lounges are always first rate in my opinion - great for working or eating. Inflight food also seems to be improving. Only hassles I have is on very long sectors where I seem to have become the target of inconsiderate fellow passengers - getting kicked in the back every 20 minutes all the way from London to Hong Kong overnight is not much fun maybe a function of the seat pitch in PE. One can always pray for an upgrade!
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Cathay Pacific Airways customer review

(Singapore)

NKG-HKG-SFO-HKG-NKG round trip very cheap price compared to Singapore Airlines China Eastern and Air China (obviously much better service compared to those two Chinese airlines). One A321 and A330 between NKG and HKG and one B747 and B777 between HKG and SFO nice food and friendly staff though I was told there was no blanket for me for the last trip from HKG to NKG - luckily it was only a two hour flight. Leg space provided is excellent for B747 flight but less satisfactory for the B777 (especially for a 12 hour flight).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Cathay Pacific Airways customer review

(United Kingdom)

LHR-HKG-LHR Both flights on time. The business class seat is very comfortable and the features particularly storage are well thought out. Service on both sectors took a while to get going and the pork main course on the first sector was tough and chewy. No problem with the rest of the menu though. Entertainment options are fine but nowhere near as good as the likes of Emirates.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(United Kingdom)

Flew Heathrow-Hong Kong-Perth economy class. Had brilliant fights all round will be flying with them again next year.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Cathay Pacific Airways customer review

(United Kingdom)

We travelled recently to Sydney Australia and also did internal flights with their sister company although long haul is never easy we cannot fault Cathay Pacific for there care and help as my husband cannot walk great distances and on all flights they had arranged wheelchair assistance and helped us as much as they could which made our journey much more pleasurable. Drinks were offered on a regular basis food was quite good for plane food and the staff were courteous and efficient. The only thing I would say if they could have a larger plane for the flights between Hong Kong and Sydney this would improve the long haul experience but I would still recommend this airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(Canada)

I have been on 6 flights in the past two years: two on the YYZ-HKG flight one on the JFK-HKG flight one on the HKG-KIX flight one on the NRT-HKG flight and finally on the HKG-ORD flight. All flights were consistently top- notch and very accommodating. Whenever I called for a steward/stewardess they were speedy and efficient. Food is good although there was less hot foods. Overall I would highly suggest Cathay Pacific to anyone especially for long-haul transpacific flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(Hong Kong)

I flew from Narita Airport with CX 501 and the staff service was fabulous. The beef was very tender and juicy. So overall it was the best flight and best service of all the other airlines! I strongly recommend this airline.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(Hong Kong)

Hong Kong to Narita B777-300ER. The seat is comfortable and one of the best in the world. Boarding was quick and economy seats were plush and comfy. Cabin crew were excellent as always. People who aren't happy with Economy Class service must have been spoilt by First Class too much.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes