Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1066 reviews
7/10
5 star Skytrax Rating
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8/10

Cathay Pacific Airways customer review

(Australia)

Flew SYD-HKG-PEK in December on time no delay and back to SYD on February which was delayed by 30 minutes. Food was good. Seat comfortable and inflight entertainment was ok.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(Hong Kong)

HKG-MXP (CX233). The plane was only 70% full nevertheless the crew did an excellent job for the 12.30 flight. The level of attention and service for economy is astounding considering that they offered Godiva chocolates and Haggen Dazs ice cream. The IFE was superb with touch screen being very responsive.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(United States)

CX880 HKG-LAX 15 Feb 2014 First Class Seat 1A 777. Fantastic service started with FA's personally greeting me and introducing themselves indicative of the personal level of service that prevailed. Only 3 of 6 seats occupied in first and the other 2 pax slept most of the time. Excellent food caviar a very large steak (I ate less than 1/2) Haagen Das ice cream. Spacious seat comfy for sleeping even without the mattress. Didn't even watch the IFE just caught up on reading. 1A/2A more private than the "K" side.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Cathay Pacific Airways customer review

(Australia)

Flew in Business from Brisbane to Hong Kong and return. Check-in both ways was efficient and friendly. Qantas business lounge in Brisbane was not very good with limited selection of food and unfortunately did not have a chance to sample CX's many lounges in HK. On board the flight staff were friendly and efficient - especially the customer service managers on both flights. Service from other staff varied and whilst efficient some were not very proactive (though this is a very minor complaint). Food was of excellent quality and portions plentiful. I particularly liked the Cathay signature drinks offered on the menu. The business seat is fantastic and well appointed. IFE was good however the movie selections were a little limited for my preferences.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Cathay Pacific Airways customer review

(Thailand)

CX708 and CX709 17-19 Jan 2014. My friend and I booked our flight specifically with confirmation that we would have flown with the new business class seat on Boeing 747. Upon check in we were told that we were to fly on an Airbus 330. We boarded the plane and I was in shock. The seats were exactly the same as 10 years ago but older due to aging. The seats were old and ugly with a width of other '5-star' airlines premium economy class and recline of their economy! Lights were flickering during take off. My seat was broken and could not upright to 90 degrees for take off and landing. I was told at least 3 times by a steward to adjust my seat upright before he accepted the fact that my seat was broken. I was not offered another seat as the flight was fully booked. Personal TV screen was even smaller than my Samsung Galaxy phone with broken green and flickering display. When I tried to ask if there was power socket to charge my phone I was told that there wasn't one available! I tried to sleep but I could not because the seat was so uncomfortable with almost economy class recline. Instead of flying a bigger newer plane to replace reduced flight they decided to fly the oldest of the oldest. We were greeted with at least 5 idle Boeing 747 upon our arrival in Hong Kong. My flight back was the same plane type with the same discomfort but with a worse selection of food. The flight was not the cheapest but the most uncomfortable of all the choices I have.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Cathay Pacific Airways customer review

(United Kingdom)

HKG-KUL - one way. My wife and I are touring the Far East and this one way trip of 4 hours with CP was very good indeed. The plane was newish and the seats as good as International BA Club World. Its sort of odd in the recline as the whole thing seems to go up - vertically. But very comfortable when you get the hang of it. Food very tasty - had smoked salmon and Asian Chicken followed by fruit. All good. Drinks all chilled. FAs on the mark - friendly and efficient. Was it worth the £1000 each - actually I thought it was. The lounge was a odd experience - good food and booze etc - but weird plastic seats and tables that looked like a local HK bog standard eating house. All in all though a good flight and I would recommend the airline.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Cathay Pacific Airways customer review

(United States)

Recently flew from Okinawa Japan to Sydney Australia round-trip (used Dragon Air to go from Hong Kong and Okinawa). One recommendation is try to avoid flying during the Chinese New Year which is very busy we flew January 19th and return flight was Feb. 4th and both flights were full. Our return flight was on a Tuesday (from Sydney to Hong Kong) and was absolutely chaotic and full. I found the Flight Attendants to be very helpful and extremely nice (compared to US Carriers). Our 2 yo daughter was screaming/crying and they were very attentive. Tried to upgrade to Economy Plus but not available. Economy is not going to be comfortable on any airline you choose (9 hr flight from Hong Kong to Sydney). Plan on little to no sleep on if in Economy with the seating. Most flights are red eyes to and from Hong Kong and Sydney. Food was ok and they do feed you no matter the time. We were annoyed as we flew back from Sydney as they fed us at 11pm we were hoping they would darken the cabin to help our daughter sleep no such luck. Inflight entertainment system was great. I would recommend Cathay Pacific but try to upgrade to Premium Economy if you can and again avoid flying 2 weeks before and after Chinese New Year if going through Hong Kong because it will be busy!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Cathay Pacific Airways customer review

(India)

Myself and my wife visit Melbourne Australia to see our children almost every 2 years. We by choice travel Singapore Airlines. This time for a change we travelled Cathay Pacifc from Kolkata India via Hong Kong. We boarded flight CX 105 scheduled on 19th Dec 2013 which actually took off from Hong Kong in the early hours of 20th Dec 2013. When dinner was served my wife asked for an extra bun. She was told that there was no extra bun available. I asked for red wine when I was waiting for a second serving by the time the hostess came to me after serving others seated ahead of me she poured into my glass whatever little left in bottle and said sorry!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Cathay Pacific Airways customer review

(Hong Kong)

CX549 HND-HKG booked in Premium Economy class upgrade to Business Class. Very nice long-haul Business Class seat. I have a single seat window and aisle. Welcome drink nice greeting with meal menu. The food need to improve in Business Class. Taste is worst than before. Cabin Crew are friendly. Once again the flight arrived 20mins early into HKG.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(United States)

KUL-HKG. Found things pleasant. New plane with responsive staff. Used FF so paid a small fee to cover taxes.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes