Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 949 reviews
7/10
5 star Skytrax Rating
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3/10

Cathay Pacific Airways customer review

(New Zealand)

AKL-HKG and return. A340 both ways. Have not flown this route or airline for many years but had very good memories of past flights sadly this appeared to be a different airline altogether. Boarding was rather disorganised seemed to be totally at random. Crew seemed very eager to serve lunch after 1.30pm takeoff rapidly cleared trays ordered window shutters closed then disappeared for rest of flight. Only way to get a drink was to go to end of the aircraft and ask for one. No mid flight water or service was offered. Inflight movie selection was very dated and certainly not current. Old style corded remote. Could put up with all of the above but could not tolerate the seats the worst seat I have ever used in my entire life tolerable for 1-2 hours then agony fortunately seat back did not recline into your face but strange cushion arrangement which allows the seat cushion to move forward leaving no lower back support and a terrible slouching position. Totally useless had to ram pillows and blankets behind my back for some meagre support. If I had known how bad this would be I would certainly not have flown this airline. Fortunately I had an aisle seat and could easily get up and walk a little. Meals were usual economy fare just barely edible but nothing to rave about. Return flight from HKG started with a circus HK locals with seats all over the economy section boarded early and just grabbed seats in pairs regardless of seat numbers on their tickets. I had booked an aisle seat in row 32 6 months ago and boarded almost last on the plane my seat was long taken by someone whose seat was way back this rippled all the way through the front of economy and ended with 6 pax stranded at the front of economy with their seats taken cabin crew refused to move anyone and told us to just get seats that were left. Ended up in a window seat which I had tried so hard to avoid. Cabin crew couldn't seem to care less. Not a great experience all round and then 11 hours with that seat again never again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Cathay Pacific Airways customer review

(United States)

20 Sep 13 ORD-HKG 777-300 ER. This is usually my route of choice to Hong Kong. CX uses the SAS lounge at O'Hare. Can get a bit cramped but the offerings are fine. Premium Economy was fine as always. Cheerful FA food ample and tasty. Good selection of AVOD. On time departure with an early arrival in Hong Kong.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Cathay Pacific Airways customer review

(United Arab Emirates)

DXB-MNL via Hong Kong and back in Business Class. At Dubai airport the business class in T1 is the one of British Airways which I repute average. All four routes were served by an A330. I have flown business class with the new herringbone seating configuration. Excellent comfort and good privacy maybe not as good for keeping an eye on the window for those seating next to it but those saying you can't I must disagree I was still able to get a nice view. During the night flights I skipped the meals but must say even on a day flight as short as two hours the meal was good standard. Inflight system is very good and the screen is really wide with a nice selection of movies. The cabin crew was simply magnificent. Another very positive remark is the cabin temperature. Most airlines keep the inflight climate freezing cold while in all flights with CX the cabin temperature was simply perfect. In conclusion I booked this flight attracted by a low fare but the value for money is outstanding to say the least. Look forward to travel again hopefully soon with Cathay.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Cathay Pacific Airways customer review

(United Kingdom)

I flew business from LHR to HKG and HKG to Melbourne. Boeing 747-400 on LHR to HKG leg was a little long in the tooth but service and food were excellent on both flights. Given the price would definitely recommend and fly with CX again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Cathay Pacific Airways customer review

(Australia)

Flew Heathrow to Melbourne. It was a pretty terrible experience all round. First flight to HKG was a 747-400. The seats were bizarre they did not recline but the seat slid forward a little bit and the support for the bottom of your back is rock hard. Terrible pockets on the seat in front mean if you put anything more than a newspaper in there the seat pocket is touching your knees. Also as with all Cathay flights I've been on there was no personal air conditioning control. Food as always was terrible - 2 meals on a 12 hour flight both of which were not nice at all. Breakfast choice always seems to be an egg based dish or seafood congee. I'd rather just have cereal next time. The dinner is always a choice of an oversalted Asian dish a vegetarian pasta dish or something else unappetising. Having already flown the opposite route we luckily knew to take snacks on board so we didn't starve. With Qantas / Emirates I usually end up feeling almost overfed not with Cathay though where you feel like you're in prison. With 2 or 3 hours before landing when breakfast was about to be served my girlfriend noticed that a child on the seat in front had been sick which had trickled between the seats and gone all over her tracksuit pants which were on the floor in front. We tried to get the cabin crews assistance but they continually ignored us. We ended up just putting them in a bag and then throwing them away. Never again! I'd rather pay an extra $300 to fly Qantas / Emirates than fly with Cathay again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Cathay Pacific Airways customer review

(Australia)

I travelled from Mumbai to Hong Kong then Hong Kong to Sydney. The ticketing/seating on the leg from Hong Kong to Sydney was horrendous! So many people were affected by the poor organisation of the airline. There was a huge bank of people at the desk trying to get seats changed because they could not sit with people they had booked with. Then on the plane itself people were swapping all over the place. I'm only complaining about seating which when you are unable to sit with your friend or relative on a long trip who cares about the rest?
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Cathay Pacific Airways customer review

(Australia)

Flew Premium Economy from HK to London in my opinion it is not worth the extra and does not live up to the promise of better food choices and wines etc. One choice of wine not a choice of several meals but just two. For toilets you have to go back to economy and wait in a queue. Seats were good but not several hundred dollars worth of good. Staff on this flight were good. We got caught up in the Tropical Cyclone Usagi debacle little information and a useless website. For an airline that says that customer service is a priority it has let itself down badly.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Cathay Pacific Airways customer review

(Australia)

Flew from Sydney to Hong Kong - very disappointed. The seat is comfortable but the service was quite poor. Some cabin crews were rude with no smile. The catering was disappointing and the portion was quite small. Won't fly this airline again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Cathay Pacific Airways customer review

(New Zealand)

Flew AKL to Heathrow via Hong Kong and return. Flew in 3 different aircraft types. Really excellent staff and food. Very nice seat comfort especially 777ER with a space for everything. Had read negative comments about the coffin class on A340-300 but actually found them quite good. A little disappointed in film selection but most of the flights were at night so didn't matter too much. Very happy to recommend business class with Cathay Pacific and would fly with them again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Cathay Pacific Airways customer review

(United States)

The Business class alas is not for families and those who want to sit next to each other and talk. It is designed almost exclusively for people traveling by themselves. I have a 3 year old (and he was 2 years old and I had still purchased a separate seat for him) but a child this young needs someone next to him for all the obvious reasons. Unfortunately the designers did not make any allowance for people like myself. What a pity. The staff were nice and helpful but I will not want to travel in Business class in Cathay again unless I am by myself which is hardly ever the case.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes