Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1442 reviews
7/10
5 star Skytrax Rating
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9/10

"an outstanding experience"

(United States)

Connected from a domestic American Airlines flight to Cathay Pacific flight from Chicago to Hong Kong. CX use the BA Terraces First Class Lounge at ORD which is adequate but fairly small, and feels more like a business class lounge. Was accompanied from the lounge to the gate, and welcomed and shown my seat. Cabin staff was top-notch, and better than on previous CX flights out of JFK and LAX. Pajamas, slippers and a nice Aesop wash bag were given out. Meals show signs of some cost-cutting over the past five years, and my veal main entree for lunch was overcooked and dry. Beverage choices including wines were very good. The refreshed First Class Suite is still outstanding, and I prefer it to the total enclosures used by some airlines. Washrooms were maintained throughout the 14-hour flight, and staff attentive and available. Cabin staff walk through the cabin periodically, but also responds very promptly to the call button. The flight deck crew kept us well-informed, without excessive communication. This flight was very smooth, with very little turbulence. Overall, an outstanding experience, though a small improvement on the catering side would make an excellent product even better.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteORD to HKG
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"okay flight, nothing special"

(Australia)

Sydney to Hong Kong with Cathay Pacific. Was an okay flight, nothing special. Crew pretty disinterested, food okay, seat and legroom pretty average for Premium Economy, entertainment was average. Toilet in economy section and no priority check in, boarding or luggage. Would fly again if we wanted to go to Hong Kong, wouldn't consider for whole trip to Europe return unless they reduce the fare.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteSYD to HKG
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"happily use Cathay again"

(United Kingdom)

A very comfortable flight with Cathay Pacific Airways from London Heathrow to Hong Kong in premium economy. Lots of leg room even when the person in front reclined. The food was adequate but I do not like the trend of only ice cream for dessert and there was no cheese and crackers. On the return journey they said they had run out of meal choices and there were only 10 people in the cabin! Luckily they found the meal of choice from somewhere. I travel to Hong Kong regularly and like the many choices of flight times that Cathay offers. The flight back was not full so was even more comfortable. All flights were on time and the luggage arrived safely. I will happily use Cathay again.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLHR to HKG
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"service practically non existent"

(United Kingdom)

The food on Cathay Pacific Airways was truly atrocious - I had ordered a gluten free meal and they seem to think that offering a plate of salad leaves and a few pieces of green limp peppers is the best they can do. The normal menu was a piece of salmon which would have been completely fine - clearly they have no clue as to what contains gluten and err on the side of extreme caution. The breakfast served on arrival into Hong Kong was marginally better and actually looked more palatable then the congealed food offered on the normal menu, so much so that I decided not to cancel the gluten free meal for my return journey - big mistake! Breakfast on flight back into Manchester was what looked like a piece of steak with lump mash - disgusting! Most of the staff onboard on the way out were friendly however the purser was rude and the not the customer service you would expect whether you were travelling in economy or business class. The service on the way back was practically non existent as they clearly expect on a 0100hrs flight that no one will expect anything - only one drink offered prior to the meal service and nothing offered with the actual meal. On request of a bottle of water - it arrived 20 mins later. The seats are fine, however the inflight entertainment needs a serious upgrade in comparison to other airlines. As this is a relatively new direct service from Manchester, I expected more and would definitely not recommend this service to anyone. I dread to think what it was like in economy if business was so bad!
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManchester to Hong Kong
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"disappointed on other flights"

(Australia)

Perth to Manila via Hong Kong return on Cathay Pacific. The first leg from Perth to Hong Kong met expectations, but disappointed on the other flights due to repeated equipment / power failure. The malfunctioning in-flight entertainment on all three legs made the experience rather challenging and frustrating. If it was not for exceptional service of ground and cabin crew, I would not consider flying Cathay Pacific again. I did not feel I got value for money and could have saved by going on a budget airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePER to MNL via HKG
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Cathay Pacific Airways customer review

(Australia)

I recently flew Cathay Pacific from Melbourne to Zurich via Hong Kong (return) in business class. The Cathay attendants and ground staff were excellent on both legs of my trip. The seats really are first rate and Cathay Pacific business is the equal of first on some airlines. The food and drink was also good. The only criticism would be that the lounge in Melbourne really is a bit small and the range of food and drink available are underwhelming. ZRH lounge is a bit better, but not great. If you are flying on to other destinations it's a bit of a drag to have to route your trip through ZRH and connections on the return trip may require a night spent at ZRH depending on the departure time. Cathay Pacific could turnover their IFE films a bit quicker, but no problem if your trip straddles two calendar months.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMEL to ZRH via HKG
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"staff at airport was very rude"

(United States)

Chicago to Bangkok via Hong Kong, and our flight was suppose to reach Bangkok at 11pm. During the connection at Hong Kong, they said flight is delayed and will depart at 3:30 am the next day - instead of 9pm. There was no option other than to wait at the airport. At 2:15am they informed that flight will depart at 4am, and then at 2:30am they informed that flight will depart at 6:00am. Still waiting for flight - God knows when it will depart. If they could tell us in the night itself that they will depart in morning, we can have stay in some hotel in night. But Cathay Pacific arrangements are very bad. Airline staff at airport was very rude and was not ready to reply any of the query. Really bad arrangements.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteORD to BKK via HKG
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"service of very high standard"

(Australia)

I had four flights with Cathay Pacific in Premium Economy. Perth to Hong Kong, then on to London. San Francisco to Hong Kong then to Perth. All flights were on time, and the service of a very high standard. The comfort level, inflight entertainment and meals were all very good indeed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePER to LHR via HKG
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"definitely will use Cathay again"

(Spain)

This was my first long distance flight with Cathay Pacific, from Zurich to Manila via Hong Kong, and I was pleasantly surprised. The seat, the seat space, the food and the cabin crew were above average. The most important thing for me was the handling of the flight delay. There was a one hour delay in Zurich and it was obvious there is no chance on a 11 hour flight to land in Hong Kong in time. I had a connecting flight to Manila. The time between flights was only 50 minutes, which is a bit crazy. To my surprise, the ground crew of Cathay was prepared to name about 35 passengers with that connecting flight to Manila, gathered us in the front of the airplane so we could get off the plane right after it stopped at the gate. On the ground they guided us quickly thru the airport to the connecting flight, which was waiting for us. We landed in Manila over one hour later as scheduled, but at least for me that was okay. I definitely will use Cathay again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZRH to MNL via HKG
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"would definitely use them again"

(Philippines)

Sydney to Manila via Hong Kong in economy class. The aircraft was clean and well maintained. Online check-in worked well, and departure on time from Sydney and the. The food was excellent with a good breakfast and lunch. The inflight entertainment system worked flawlessly and cabin crew were efficient and offered water and juices regularly. The Manila leg was one hour late to leave and had a forty five minute hold over Manila. I would definitely use them again.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSYD to MNL via HKG
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes