Cathay Pacific Airways

Vancouver to Perth via Hong Kong on Cathay Pacific. Full flight on both legs. Modern planes on both legs. Crew very good on first flight, on second seemed like they were in training and very slow service. Food not great on either flight, snack box breakfast before arrival in Perth a selection of very sugary snacks, no hot option although not surprising on a 7 hr 30 min flight. Both flights delayed, first due to late arrival of flight from Hong Kong with no obvious reason. Second due to longer route due to volcano on Java which is not the fault of the airline. Overall generally comfortable planes and good crew especially one lady on the Vancouver to Hong Kong leg who was extremely friendly and efficient. Otherwise quite an average experience.

Cathay Pacific Airways, CX873, San Francisco to Hong Kong, November 5 2015, Seat 34D. Left SFO about half hour late but arrived into Hong Kong 5 minutes ahead of schedule. Check in at SFO fairly quick, polite ground staff. Security slow. Used CX lounge at SFO, very nice, recently renovated with nice range of food from noodle soup to salad and sandwiches and plenty of alcohol. Pre boarding for premium economy passengers. Cabin completely full. Dinner served shortly after take off. Pasta and salad with fresh food as desert. Service pretty slow. Took over an hour before tray was cleared. Slept for five hours. Woke up and was served cup of noodle soup. Snack available though out flight but awful snack. Lays potato chips and chocolate no healthy snack like fresh fruit or sandwiches. Slept for three hours after and woke up three hours before landing. Pre arrival breakfast served two hours before landing. Choice of congee or eggs. Decent breakfast. Cabin crew polite and professional. A good flight.

First experience on Cathay Pacific Airways, flying from Seoul to Hong Kong. The window seat which I chose was comfortable and food served was up to expectation. The seat of A330-300 compared to Boeing was more comfortable. Cabin crew were all very helpful and attentive to the needs of customers.

Hong Kong to Zurich with Cathay Pacific. Despite a 9 hour delay out of Hong Kong this was almost the perfect flight experience. I suspect the fog at many key European airports over this time was the background cause of the delays but it was difficult to find out if this was a major reason. I wish Cathay and other airlines would follow British Airways example and allow the Captain to provide a nice full comprehensive weather and flight briefing as these aspects can help forward planning a lot when travelling on business. Nevertheless, I was put up in a nice airport hotel in Hong Kong and then had impeccable service from the wonderful cabin crew en-route to Zurich. Only one aspect spoilt this flight experience and that was the final meal - it was possibly the worst airline meal I have ever had. I found out that even with a major delay of 9 hours or more, the same food is kept for that particular flight making it some 21 hours before it is finally consumed - and it tasted like it too! Unfortunately I had this meal after I had filled in the Customer Satisfaction Survey so it would not be recorded in there - otherwise a good flight but I will never forget that supper meal on Cathay Pacific.

Hong Kong to London with Cathay Pacific, and flying first class is not something I do often, so can only compair to the 4 or 5 times I've flown first class previously. Unfortunately due to a problem with my reservation which I made through BA check in took a long time but was eventually sorted out by the very Cathay Pacific agent at HK central. Due to the delay I had to proceed straight to the gate once I reached HKIA. Boarding was done quickly the aircraft a Boeing 777-300er was spotless, was shown to my seat 1A with drinks and amenities provided. The seat is fantastic with lots of floor and storage space. Meal options/orders taken prior to departure departed on time and once airborne service started quickly. The food and service provided was first class, the crew very experienced chatty and available. I managed to sleep for 4 or 5 hours during the flight using the flat bed seat and a very comfortable duvet. When I was awake I used the Inflight entertainment system which was clear and offered lots of variety. Crew provided snacks and drinks throughout the 12h 20min flight, dinner was offered about 2 hrs out of London and again service and food was extremely good. Flight arrived around 15 min late due to airport delays but once off, bags were waiting and I was out of T3 within 20 mins. The service provided by Cathay Pacific Airways have really opened my eyes to the the service experienced by the airlines I normally use. Time to look at the great alternatives out there including Cathay Pacific after this great flight.

Hong Kong to Los Angeles return with Cathay Pacific Airways. Very nice seat with sufficient legroom and good seat width. Storage around the monitor was very handy, allowing stowage of your charger, phone, accessories. Food and service was excellent, and entertainment system was working really well.

First time flown with this airline from London to HK then HK to Melbourne. Pros: The staff are excellent and professional. Food is of decent quality. Cons: No eye mask/care pack supplied, just a thin blanket. Small luggage allowance (20kg). Entertainment options are limited. It was an expensive flight because I wanted to have a short stopover in HK so for me it was worth it, but I wouldn't necessarily recommend this airline unless it's the cheapest option.

London to Auckland via Hong Kong. Excellent service from the cabin crew on all sectors of our journey. I was particularly impressed that during the night flight, the nearby galley was in semi-darkness to avoid disturbing passengers' sleep, and the 2 stewardesses in the galley were talking quietly. We used 3 lounges at HKG: the WIng, the Bridge and Arrivals. All had showers, and plenty of choice, though both the Wing and the Bridge got very busy around 23.30 as there are a number of departing flights at that time. The Boeing 777-300 in particular is very comfortable with lots of storage space. The A340 was the only aircraft where the seat was less comfortable (the so-called coffin seat). I'd ordered a veggie meal: this was delivered on all flights but instead of just the main meal being vegetarian, the whole tray was a dedicated veggie tray; what this means is that I had no choice at all of entree or dessert, though there were vegetarian alternatives available. The crew did their best to accommodate my preference but in future I don't think I'll bother to order a veggie meal as it is easy enough (in business class) to choose suitable options from the main menu. I'd definitely prefer to fly long haul with CX again.

These Cathay Pacific A340 aircraft still have the shell seats which don't recline, but slide. Very uncomfortable as others have mentioned and not before time for Cathay to upgrade these or take these antiquated A340 aircraft out of service. Inflight entertainment system slow and unresponsive despite very empty flight, with small screen. Cathay have fantastic IFE on their other aircraft I know. Food average but met expectations, but prefer Air New Zealand service on upgraded 777-200ER at alternative timing for now given inflight product. Inflight service good but let down now by inferior product.

New York to Kolkata via Hong Kong, the shorter flights with Dragonair. All flights were on time, the cabin crew were attentive, and the food and beverage selections and service were superb. The flat bed seats afforded me a good sleep both ways, and the collection of movies was excellent. The bathrooms were clean. Cathay Pacific continues to deliver a top notch product and makes this long trip comfortable and relaxing.