Cathay Pacific Airways

Mumbai to Shanghai via Hong Kong. My flight was to depart at 10.30 PM in the night from Mumbai. That morning, I discovered I had made an error with my name while booking tickets. I called up their helpline number, and in less than two hours, the entire issue got sorted out. I didn't have to pay anything extra, and I had a hassle-free check-in at the airport. While returning, anticipating a delay in the Shanghai - Hong Kong flight, the staff at the airport got me on an earlier flight so that I wouldn't miss my connecting flight from HK to Mumbai. This has been one of the best experiences that I have had with any airline.

New York JFK to Vancouver. The BA lounge in JFK had a nice offering of food and beverages. Perfect amount of food and service onboard for a departure at 21:00, cabin crew seemed to appreciate that people would want to sleep but were still there in case others wished to have additional drinks or services. Beautiful quiet and comfortable seat and cabin. Highly recommend the small cabin on the 777 (rows 11/12). I would put a bet this is the best Business Class offering on any intra North American flight.

London to Sydney via Hong Kong on Boeing 777 and A330 aircraft. Both aircraft acceptable but only had small screens, film selection not good, no hot towels and only allowed one alcoholic pre dinner drink. Asked for a gin and tonic and a beer 330ml and was told I could only have one or the other. Food was okay but not up to Emirates of SIA. Cabin staff were courteous and responsive. Both flights were on time. Had to walk what seemed like miles in Hong Kong terminal to get from one flight to another, up and down about 5 or 6 escalators. Could some thought be given to having connecting flights which are being used by many passengers eg. London to Sydney leaving from gates which are not about 25 minutes walk away from each other?

Melbourne to Hong Kong. Seat 31G is not very comfortable but a lot better than regular economy seats. The leg rest for front row seats are useless because they are too short and bite into your calve. Foot rests for other seats are better. Seat width is fine but would much prefer full premium economy cabin. Check in agent was lovely and professional. Given priority access through immigration at Melbourne Airport but not needed as lines are fairly short. Anyway got through Australian immigration in less than 10 minutes. Once airside, used the Cathay Pacific lounge at Melbourne Airport. Lounge is tiny will a lot of passengers with limited seating. Food is boring, usual dim sum and noodle, etc. Looking very tired and unappetizing. A few alcohol at self service counter. There is an Nepresso machine. Boarding was organized with priority boarding for premium class passengers and Marco Polo members. Departed on time. Pre-departure drinks were offered followed by hot towel. Once airborne, lunch service began. Ordered vegetarian meal and served first. Food was disgusting and did not eat much of it. Some sort of hummus as starter and a main course of overcooked vegetable and some carbohydrate - really really awful. Pre-landing snack was alright, some kind of hard bread with feta cheese or unidentified dairy product. Cabin crew was very nice and professional. Present through the flight to serve passengers. Landing into Hong Kong Airport was on time. Overall a decent flight. It would be nice to have second hot towel service either before serving pre-landing snack or after, and also a salad dressing for the dinner salad instead of just a wedge of lemon as dressing.

5 months ago I booked air tickets to fly in January 2016 with Cathay from Sydney to Kathmandu via Hong Kong, to connect with my flight from Chile to Sydney. Last week, Cathay informed me via e-mail that they rescheduled the leg from HK to Kathmandu, so we will need to stay overnight in Hong Kong. I already have paid a non-cancelable hotel in Kathmandu for the night I won´t be able to be there due to the flights rescheduling. Incredibly, Cathay Pacific re-scheduled my trip and is rejecting to pay the mandatory night that now I need in Hong Kong (because Cathay re-scheduled their flight!) and is not willing either to reimburse the cost of the night I am losing in Kathmandu.

I had my first trip with Cathay Pacific from Seoul to London via Hong Kong and I am so impressed. Both the plane and the staff was exellent. I have never been offered better service on economy class. Very good food, even menu choice. Extremely kind and professional staff, hard working for us. The entertainment offer on the screen was also impressive. Even though we had some delays due to a sick passanger, I was happy with my choice. And they offered the cheapest tickets I could find.

Hong Kong to Melbourne. Seat 32G, last row aisle seat in the premium economy cabin. It seems seats in the last row in PE have better recline than the other two rows. Seats arranged in 2x3x2 configuration. Seat with foot rest, fairly comfortable with good recline. PE cabin completely full. Shared bathrooms with economy cabin. IFE screens good size maybe 11 or 12 inches seem a little larger than iPad. Good contents plenty to watch to kill time. Cabin clean and tidy, bathrooms kept fully stocked and clean. Flight scheduled to depart Hong Kong at 10:20 AM but delayed to 10:35 AM and finally departed after 11am. Arrived into Melbourne after 11pm about 40 minutes late. Pre departure drinks offered but no champagne only water and juices. Hot towel offered only once be nice to have another hot towel service prior to arrival. Once airborne lunch service began. Pre ordered vegetarian meal and served first but after finished with meal stuck with tray for the next hour as cabin crew was serving the rest of the economy cabin before returning to clear trays. Drinks offered multiple times. A male cabin crew addressed passengers by name and introduced himself, very pleasant and professional. Pre arrival meals served two hours before landing. Overall an above average flight with friendly and professional cabin crew. Only minor complaint Cathay Pacific does not know the different between vegan and vegetarian meals. If you order vegetarian meal chances are you will get a vegan meal of pasta with salad and no dressing for main meal and some sort of greasy grilled vegetables with soggy potato wedges as pre landing meal. Recommend CX provides salad dressing and a second hot towel service.

Short flight from Hong Kong to Taipei, Taoyuan International. Airport check-in was smooth. We were served a meal and free beverages which surprised me on such a short trip, but I guess that is standard on Asian carriers. Inflight entertainment was fine, but I didn't really use it that much. We had some delays at Taoyuan, but not the fault of the airline. TPE was only using one runway for some reason. Landing was great and luggage arrived as expected.

16 hour flight from Newark to Hong Kong. Boarding was smooth. The plane was not full and I had the whole row to myself. This proved invaluable later in the flight. Never flown on a Boeing 777 but it is now my favorite long haul plane. Dinner service was prompt; I pre-ordered the Hindu vegetarian meal which was bhindi masala and delicious. Flight attendants were always on point with everything. The inflight entertainment was great. Slept fine, although that was due to the fact I had the whole row. Pillows, blankets, warm towels at least 2 times on the flight. Free cup noodles whenever you got hungry. I don't remember what I had for breakfast, but I remember not having any complaints. I understand that my review may be unique because of the special meal and having a whole row to myself but this was the best airline I have ever flown. No complaints whatsoever.

There are plenty of cabin crew present to cater to needs, the food is to expectations. TV selection is up to par but not exceptional. Food is served in timely manner and they come by to check if plates can be cleared, to avoid being stuck with a table for extended period of time. Our company policy does not allow flying business class to Hong Kong so you either top-up yourself or hope on upgrade. I noticed quite often my internal clients are upgraded, resulting in a lot of positive feedback. Quite a lot of timeslots available. So plenty of choice to arrive at your desired time. Good corporate rates, very competitive compared to its main rival for Singapore flights. Main lounge is good, and in some cases, the business class gate waiting area is separate from economy. On this route, different timings use different aircraft, so you won’t know if you’ll get a new pod based business class seat or a regional business class seat, unless you’ve taken the relevant time slot before.