Cathay Pacific Airways

As a oneworld FF, I booked Pacific Airways as they offered a good price to Auckland for Christmas and I could use their lounges. Lounge in London shut until July 2016 so sent to "No 1 Traveller" which was heaving at 6pm, so went to BA T3 which is less congested. Flight took off an hour late as crew were late as stuck in traffic into airport, but no mention of this delay until at gate. Booked seat 39A (bulkhead) but promptly asked to move to accommodate a family. The dinner service commenced some 90 mins after take-off, and was a simple veg pasta + small salad + bread roll. A deeply frozen ice cream appeared separately after the dinner. No pepper, salt, eye shades, ear plugs or anything available that others do provide. IFE is excellent - great movie selection, very easy to use and fast to navigate between in-flight map and movie. Arrived in HK and used "The Bridge" which is very worthwhile and a great place to be for a connection - great food, nice bar, very friendly team. Flight to Auckland then also delayed, reasons unknown, and after an eerily silent slow climb (no announcements, and a few bumps), the same light dinner with ice cream appeared some 90+ minutes after take-off. Mid-flight snack bar of tasty apples and nuts/chocolate available. Crew very friendly. I have a return flight with Cathay but won't bother to book another in the future, and stick to airlines which believe in catering provisions and punctuality.

Manila to Hong Kong with Cathay Pacific. After arranging seat allocation the aircraft was changed from an A330 to a Boeing 777. I had arranged the window and my son the aisle to sit together in the A330 configuration. After the aircraft change "the computer" allocated us an aisle seat and a window seat in separate rows and despite checking in over 3 hours before departure we could not be accommodated together. As for Cathay Pacific - the hardware is great with new clean aircraft and respectable personal space for economy class. Service robotic with a take it or leave it attitude.

Los Angeles to Bangkok via Hong Kong. I have flown to Asia since 1996 and Cathay Pacific Airways is the most polite I have ever experienced, from check-in to the flight attendants. The seats were good. Flights were slightly delayed in taking off by about 20 minutes. Ended up being maybe 30 minutes late. Toilets are mostly clean and somewhat spacious. Plenty of snacks and drinks. Meals were good and varied.

We were grounded in Bali due to ash cloud in Lombok. Cathay Pacific provided 3 nights hotel accommodation with 3 meals a day, and new flights complete with airport transfer. The representative was extremely helpful and informative at all times. Thank you Cathay Pacific for taking such good care of us all. An ash cloud is a natural phenomena and the airline took full responsibility for all its passengers. I would recommend this airline. 5-Star airline - thank you Cathay Pacific.

I traveled Cathay Pacific Airways with my parents who aged 90 and 80 from Hong Kong to Taipei. My 90 year old Dad could walk to his seat onboard but needed wheelchair help in other areas in the airport. The crew was very friendly and helpful, helping my Dad to his seat and offered him food and drinks making him felt very homey. Thanks for the very kind and helpful crew on Cathay Pacific.

Hong Kong to San Francisco with Cathay Pacific. Booked on premium economy but upgraded to business class at boarding, pleasant surprise and no complaint. Seat 19D. Priority boarding and welcome from friendly crew with pre-departure drink and hot towel served. Menu and amenity kit provided. Pillow and duvet on the foot rest. Nice cabin layout in 1x2x1. Cabin nearly full. Flight deck announcement was clear and informative. Some turbulence during the flight and arrived a few minutes ahead of schedule. Made the trip from Hong Kong to San Francisco in about 11 hours and 28 minutes. Once airborne, supper service with drinks. Cheese plate available on request. Service was concluded in about two hours so plenty of time to rest and sleep. Since I was upgraded, my main meal was from economy in disposable tray placed on a ceramic plate. The salad was awful with no dressing and fruit salad as dessert, both in plastic economy containers but transferred to a tray with cloth napkin and metal cutlery. Vegetarian option, either western or Asian, are always awful and disgusting on Cathay Pacific. Asian options are usually overcooked vegetable in oily sauce served with steamed rice. Western options are typically some sort of pasta swimming in tomato based sauce. Anyway did not eat much of the food other than the fruit salad. Cabin crew friendly and available through the flight. Since I was upgraded from premium economy I was mostly ignored and not served additional food items such as dessert tray or cheese plate. Slept for a few hours. Woke up hungry and had to ask for some fresh fruit but was told that they did not have fresh fruit onboard but she will check in the economy cabin. She came back with left over cheese plate and fruit bowl from left over supper service. Watched a few movies and it was time for pre-arrival breakfast. This is strange as we were arriving into San Francisco International Airport at 9PM why they were serving breakfast at that hour? Would prefer to have light snacks such as a sandwich or a bowl of soup. The pre-arrival snack again was transferred to the meal tray from economy cabin. Some kind of corn and something else and salad minus dressing plus fresh cut fruit for desert. Noticed one thing in both premium economy and business class is that Cathay Pacific has eliminated salt and pepper in both cabins. In premium economy cabin you used to get salt and pepper sachets and stone shakers in business cabin but not for the last 3 trips. Immigration is a breeze at that hour and custom was quick. Bags took a while to come out, more than typical. Overall an OK flight in business. Comfortable seat in business cabin for skinny people, large people will find the seat to be very narrow especially at the foot well when the seat goes horizontal. Cabin service is average, cabin crew friendly but you need to ask if you need anything.

Cathay Pacific Airways from Amsterdam to Kansai via Hong Kong. Smooth check-in at Amsterdam. Plane on time, seat 15A (arranged 1x2x1) was fine in seating position. However not nice as a full flat, as it is hard, and there are gaps between some parts. Very pleasant FAs. Nice food and wines. Great lounge at Hong Kong, including Champagne. Seat to Kansai (arranged 2x3x2) were not full flat, they were just reclining type. Service was not efficient either, and food early eatable. What a contrast! Fortunately only 2.5 hours. Luggage arrived immediately.

Manchester to Kuala Lumpur via Hong Kong were my first flights on Cathay Pacific Airways and I was impressed. Manchester to HKG was about 80% full but was lucky to get a row of 3 seats to myself, seats were very comfortable. The crew are efficient and professional and although the food portions serves were small they were tasty enough and you can order a cup of instant noodles. They lay out a small snack bar so you can help yourself to fruit, crisps, peanuts and soft drinks. The plane seemed quite new and was clean with a USB charging point at every seat. From HKG to KUL and back on a regional A330 which was comfortable enough for a sub 4hr flight. HKG to MAN was 100% full in all classes and I was lucky to be in an aisle seat and was comfortable for what was a 14hr flight.

Brisbane to Hong Kong via Cairns with Cathay Pacific Airways. We were lucky to be upgraded to business class on our way to Hong Kong and what a pleasant experience it was! 5-Star service and cannot find any fault. Flown business class before but this was the best experience. Fully flat seats, watched 4 great movies, privacy and the food - so much food.

We had a good flight with Cathay Pacific Airways. I'm tall (1.78cm) so the extra space in Premium Economy was more than enough for me. Good entertainment options. The only thing that was so-so is that the food is the same as an economy class - so just average airline food on a plastic tray. Also, premium economy shares the same toilets with economy class. The cabin staff was alright.