Cathay Pacific Airways

First leg to Hong Kong from Cebu was on a tired old plane with old seats and poor cabin. Seats were very uncomfortable for business class on this leg. Food was good and served nice and hot. Crew were robotic and came across as cold. Second leg from Hong Kong to Bahrain with a stop in Dubai was better, new plane, nice business class seat with flat bed which was quite narrow compared to other airlines but comfortable. Crew were a bit more pleasant on this trip with efficiency being the name of the game. All flights with Cathay Pacific arrived on time which is great. IFE was good with upto date films and easy to use.

I am usually flying 10+ round trips globally per year for business purposes, but this review is for a long family trip from Auckland to Hong Kong. A bit disappointed with Cathay Pacific Airways and it was our first time flying with this airline. The check-in at Auckland was very smooth and friendly. The aircraft was a bit aged interior wise. The inflight entertainment system didn't work well, spontaneous reboots on several screens during flight and the sound didn't work at all in one of the seats. The offered food service did not meet the expectations, and they ran out of chicken meals long before they reached our seat and the only choice left was the fish. Generally you expect a toothbrush kit for a night fight over 11 hours and that the flight attendants walk by offering water and juice at a regular basis, but neither happened in this case.

Paris to Sydney return via Hong Kong. I chose this airline because it was competitively priced, it has a good safety record, and I have a preference to Boeing 777-300 planes, which are used for the route. The journey was pretty much flawless, planes were clean and new, staff was very professional, food was quite good, seat was very comfortable and spacious enough, and there was a good selection of movies to watch during the flight. The pilots flying were also quite enthusiastic when delivering announcements to the pax, which is a detail I always enjoy. I would definitely recommend this airline.

Doha to Hong Kong, and was looking forward to try CX's Business Class and amazing time flying with them. The service of the crew was great. The seat (20K) was spacious and very convenient, it felt like first class. Food was ok for me, I had Stir-fried Prawn with a glass of Billecart-Salmon. I was not planning on sleeping because I want to enjoy the whole flight but thanks to the champagne, I failed to stay awake. I recommend Cathay Pacific.

Hong Kong to Taipei return First Class. Checking in at the First Class area at HKIA was private. They had a valet who took our luggage for us. My family and I went to the First Class Wing Lounge. On this 90 minute flight you get a full three course meal (both legs), as well as champagne. Both legs, it was a full First Class cabin, but there were 4-5 cabin crew designated for us. Lots of personal attention. No amenity kits of any sort or sleeper suits on 90 mins sector. The seats were comfortable and the noise cancelling headsets were amazing.

Paris to Melbourne return via Hong Kong. I travelled at short notice and flew with Cathay Pacific because it was a good price, I could get seats I wanted and it fitted in with my plans. All the staff that I encountered on all flights were polite, friendly and very helpful. My seats were just right (I need to walk during long haul flights), the food was lovely, the best food I have had on an airline. At first I was disappointed that the film selection was not good, I do not sleep well so need to have interesting entertainment, but on browsing through the choices I found plenty of interesting documentaries and TV programmes; it is a shame there was no news channel. I would recommended Cathay Pacific if the traveller is flying to Australia/ New Zealand.

Hong Kong to Vancouver. When you show up at the airport with one bag that is obviously too heavy, one should have a plan of action. My plan was that I was going to use my Asia Miles to pay for the extra weight. Luckily, I was served by the Check-in Counter Team Leader and he said I could either use 24,000 Miles for the excess weight (it was very heavy) or use 20,000 Miles to upgrade from Premium Economy to Business Class (and not have to pay for excess weight.) I didn't think seats were available, he said there was 1 left and it was mine. So, with only 5 minutes of waiting, I was given my Business class seat, my lounge invitation and I was on my way! Went to the Bridge Lounge (essentially two lounges in 1) then to Gate 2 for departure. The plane departed on-time and it was a very full flight. The champagne along with great meal services made the flight home fly by (pun intended). Even with the large amount of Business Class passengers, the Chief Purser made her way and introduced herself to each and everyone of us. I didn't think she would remember our names, but during the flight, whenever she saw me, she referred to me by name and asked how my flight was going. With the re-branding, CX also released a new animated Safety Briefing, along with new Safety Cards. My only complaint is the lack of the air conditioning controls for the seats, and the lack of air flow to the Business Class seats when you are sleeping. With your head in-between two walls, no air can come in or out. It was like sleeping in a small sauna.

An amazing flight from Vancouver to Hong Kong. Counter agent was upfront about the how full the flight was when asked about a possible upgrade. He tried several times to see if it was possible, but everything was booked up. Proceeded to the Cathay Pacific Lounge at YVR. Not the best, however a nice quiet spot to sit and relax before the 14 hour flight. Flight was delayed due to a late arrival of the inbound aircraft. Unfortunately, the gate agents (who were also the ticket agents) didn't update the YVR passengers on when we would be able to board. The cabin crew for this part of the flight were also waiting with us and they didn't have any ideas on when we would be able to depart. Eventually, approximately an hour later, we all boarded and took off for HKG. Service on board was amazing. The initial drink service into the dinner service was quick and efficient. However, the snacks weren't "served" in Premium Economy, as most of us were asleep in the cabin. I got up and walked around the cabin and got the snacks myself. Breakfast was served during the last two hours of the flight. Both meals I had the Chinese option, quite tasty!

Bangkok to Vancouver via Hong Kong on Cathay Pacific. Left Bangkok on-time, full Boeing 777-200. Crew very caring and look after passenger needs as much as possible. Food was amazing. 4 hour layover in Hong Kong, not very busy for this time of the year. HKG to YVR push back on-time, waited half an hour to take off due to very heavy traffic at HKG. Crew walked around probably every 30-45 minutes to serve beverages and cup noodles were available throughout. Landed in Vancouver a couple of minutes ahead of schedule. Crew continued meal service through an area of rough air (not really too dangerous to serve food), handled the trays and drinks professionally, no spills. Pleasant flight as always.

Hong Kong to Amsterdam. Very fast check-in, plus one hour at the fantastic The Bridge lounge, where a full bakery offered variations of pies and pizzas plus usual Chinese food. Fortunately! We only had a light supper on board, instead of the announced dinner mentioned on reservation, justified by the 1:00am departure. Full flat bed on a long lasting night flight was welcome, even if being a hard one for European standards. Crew was always present and fully ready for servicing, until the last minute.