Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1442 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
10/10

"swift and efficient"

(United Kingdom)

Check in was fast and easy for flight from Bangkok to Hong Kong and we were checked through to Manchester. Directions to lounge in Bangkok and map of lounges in HK provided. Aircraft boarding was swift and efficient and pilot was ready to go 10 minutes before scheduled time but ATC had a backlog and we had to wait 15 minutes before push back, then we were in a queue of planes waiting to take off. The cabin crew were very efficient and provided additional drinks while we waited. Seat was a shell type recliner and had adequate lumbar support. IFE was good worked properly and good choice of programmes. Meal served was good although method of service is somewhat odd as main courses are on a trolley and passengers choose as trolley pushed down the aisle. This is fine if you are at the front but passengers at the rear could get a cold meal. Qatar have a better system and Cathay Pacific should look at adopting a similar method.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBKK to HKG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"let down by design"

(Dominican Republic)

Flew from Bangkok to New York via Hong Kong. I remember when the Cathay Pacific Airways business class seats were so wide and cofortable and were made of leather and they were in straight lines. Just forget all that luxury. Now they are angled with feet near the windows and heads near the aisle and are appallingly narrow and very difficult to enter. They are quite flat but as hard as a rock and the seat belt is designed for very small people. There are no mattresses offered and the blanket is some kind of doona. The aisles are extremely narrow and so when all the economy passengers file past you, you are assaulted by the things they are carrying. The service is good, the food is good and the lavatories are clean. All let down by design.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBKK to JFK via HKG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"young and inexperienced"

(United Kingdom)

Having been to the Far East a couple of times a year for the last 15 years I thought I would try Cathay Pacific. What a dreadful experience. The crew seemed young and inexperienced. Food was atrocious. Had a beef dish which I left. Breakfast was no better. It was a 13 hour flight. Dinner served in the first 2 hours then nothing for a further 10 hrs. When breakfast did cone only the fruit and yoghurt were edible. Complained about the same issue on the outward trip. Received a response apologising for the late flight an apparently poor weather. My flight was not late and nor was there bad weather. Seems the response was just copy and pasted from other complaints. Baggage allowance was a miserly 20k. Etihad and Emirates give 30k. Will certainly never use them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to MAN via HKG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"very enjoyable flight"

(Australia)

Adelaide to Hong Kong with Cathay Pacific Airways in December 2015. The flight was excellent, seats are great, the crew was efficient, pleasant and attentive. I thought the food was good and particularly enjoyed the pork noodle dish served for breakfast. Had the barramundi for lunch which was delicious as well. The IFE screen is a good size, touch screen was a bit slow to respond. A very enjoyable flight, highly recommended.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteADL to HKG
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very pleasant experience"

(Austria)

LHR-HKG and HKG-PER after a longer layover in HKG in January, LHR-HKG (night flight) on a Boeing 777-300ER, HKG-PER (day flight) on an A330-300ER, both in Business Class – flights on time or early and a very pleasant experience. FA’s friendly and attentive, present in the cabin without being obtrusive. I found the lie-flat seats to be very comfortable and the herringbone 1-2-1 arrangement on both planes great. While the seat on the A330 clearly showed some wear and tear, everything was in working order. Food out of LHR was ok without being great. Dinner was a rather bland lobster appetizer and salad, followed by a braised pork cheek with root vegetables (or Chinese stir fried beef or herb chicken breast or pumpkin pasta in cheese sauce), plus cheese, fruit and cake for dessert. Breakfast was a breakfast frittata (or apple pancake or chicken and mushroom congee). Full warn breakfast, but again not that convincing. Food out of HKG was much better. The halibut curry was of restaurant quality. Other choices were pork spare ribs or Australian beef tenderloin or pasta in a tomato basil sauce. Starter was Cajun prawn (good as well) and again various dessert choices. Second meal before landing was seafood pie (tasty) or beef noodle soup. The wines that I tried were good without being great. IFE (CX studio) was AVOD; responsive and with ok screens. Selection was varied, however a little light on new Western releases. Commercials before every selection were slightly irritating, but you could fast forward, so not a big deal. Constant commercials during the flight map were just irritating. Restrooms were kept clean throughout both flights – CX Lounge in LHR was closed for renovation. I used BA’s Galleries Lounge which in T3 is a comfortable and relaxing place with ok food and drinks - much better than the alternative option of the AA Admirals Club. Check in in HKG was fast and hassle-free with no lines. I used CX The Wing lounge, which is excellent with various service areas including a manned bar and a made to order noodle station. Overall a great product and my favorite airline on the Kangaroo route. The weakest part was the BA flight CX uses as a feeder to LHR, where I failed to see the Business Class experience.
AircraftBoeing 777-300ER / A330-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to PER via HKG
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"look after you very well"

(China)

Shanghai to Melbourne via Hong Kong and great Service with Cathay Pacific. This airline is first class for service, they look after you very well and the food is very nice. Good connections to many destinations around the world from Hong Kong. Highly recommend this airline.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePVG to MELK via HKG
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"economy class disappointing"

(United States)

Cathay Pacific economy class was disappointing. I had heard great things about Cathay Pacific before, so I was excited to try them out on a flight from Jakarta, Indonesia to Newark, USA, with a layover in Hong Kong. Overall, Cathay got me where I needed to go, but not comfortably. I don't think I'll be taking them again any time soon. I had a slight delay in both Jakarta and Hong Kong, but this was likely due to many people traveling that day and air control traffic. I reached my destination around our expected arrival time and the flight was smooth. Ground service in Jakarta was perfectly nice, but the cabin service both from Jakarta to Hong Kong and Hong Kong to Newark left much to be desired. The service on the Jakarta leg was much better, but it still took a while to get anything to drink. The staff were kind of smirky and not particularly nice, but not outright rude. However, the staff on the Hong Kong to Newark leg were much worse. I had an arm injury and had difficulty getting someone to help me store my bag overhead, eventually a kind fellow passenger helped, but the fact that there was a staff member right there who ignored my request for help irked me a bit. Then came the food service. It took so long to get anything to drink or eat. At one point I had to wait three hours for a cup of water, even after pressing the service request button several times. I think this is unacceptable. Two meals were served on this trip. The dinner option was okay, but the breakfast was awful, I couldn't even finish it. The chairs were pretty uncomfortable in economy. Usually I don't have much trouble falling asleep on airplanes, but my seats on Cathay were really uncomfortable for some reason. I'm a very short person, so leg room doesn't bother me much, but if you're taller, you will probably feel squeezed. On the other hand, the entertainment system was excellent. Although not as up-to-date as the ones on ANA and Singapore Airlines, which have controllers for games, the modes on Cathay had a wide selection of movies and TV shows, which helped keep me occupied while I couldn't sleep. I think it was the only part of the flight that really lived up to its hype. Cathay Pacific has a great reputation for flights around Asia. I can vouch for them getting you where you need to go and having a great entertainment system, but not for much else. I'm sure their business class is wonderful, but if you're an economy class flier, I would recommend checking somewhere else.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCGK to EWR via HKG
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"service was pretty good"

(Indonesia)

The first time I took Cathay Pacific Business Class and service was pretty good. The staff was friendly, food was good and the seats was quite wide. The entertainment was quite good, and I can sleep for just about 4 hours. Regional business Class of CX might be better than other airlines.
AircraftA330-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCGK to HKG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"get you from A to B"

(United Kingdom)

This was the return sector from Hong Kong to Manchester. While my expectations are somewhat managed in Economy, in that you always seem to be treated as the poor relation, Cathay, along with many other airlines, fail to give adequate room to Economy Passengers and again you have to wrestle with your fellow passengers to eat a simple meal. We had tried to upgrade a few times over the holiday, though the look on the faces of the staff were akin to "Not over my dead body" this wasn't going to happen. I even mentioned that I was not looking for a free, but a paid upgrade, though this was met with the same look. When we boarded the plane in Hong Kong, I noticed that there were spare extra leg room seats near the exit doors and this became a free for all and soon occupied by people who happily pointed out their allocated seat somewhere else. Even a family with small children seemed to meet the criteria of sitting in the exit seats. Cathay overall does what it says on the tin. They get you from A to B. Keep your expectations low and you won't be disappointed. Just an OK airline is my summation.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHKG to MAN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"great selection of movies"

(Australia)

Cathay Pacific Airways from Sydney to Hong Kong. The food was lovely, it tasted really nice, IFE was very responsive and had a great selection of movies. The aircraft was very new and the seats were fantastic. The cabin crew were a mixed bag, some were lovely and smiling, some spoke bad English and looked as though they didn't want to be there. All in all, it's a pretty good airline but in my opinion overrated.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Hong Kong
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes