Cathay Pacific Airways

✅ Verified Review | Vancouver to New York in Premium Economy. It was a 5 hour flight and super inflight service. They started with a glass of Champagne followed by a delicious meal. I choose Cathay Pacific because they have new aircraft, larger and more comfortable seats than some airlines, and cabin crews are smiling.

✅ Verified Review | CX 238. Left on time arrived slightly early, continuation of outward flight in Premium Economy. Seat 30A has no more room than the first row of economy, food is slightly better, films are exactly the same. Very full flight, is it worth 3x the price, having done both legs the answer is no. £1000 extra for a few inches and slightly better meal, simply too expensive.

✅ Verified Review | Manila to London Gatwick via Hong Kong with Cathay Pacific. The A350 is a wonderful aircraft. Manila to HK on B777 and it is great reminder about the difference between the two aircraft, I find it a little noisy and the TV is nowhere near as good as the A350 or the seat comfort. Check in was fast and efficient, the lounge is good. Took off on time and to my utmost surprise the whole of the business class was empty, I was the only in it. HK to London Gatwick on new A350, so quiet, so beautiful, wonderful business class seat/bed, superb TV, I can watch straight away before take off. After a light meal, I thought I would try and get some sleep, to my utmost surprise I slept for 8 hours and woke up in time for breakfast. The whole flight experience felt like I only travelled for a couple of hours.

✅ Verified Review | This was a red-eye flight from Hong Kong to Tokyo. Very efficient self bag drop at Hong Kong International Airport. Organised and efficient boarding. CX's regional seats are fixed back seats, thus proving very uncomfortable for a red-eye 4.5 hours flight. Inflight entertainment audio jack malfunctioned, although fixed by cabin crew after 30 minutes. Extremely poor catering, only a snack box (a tiny sandwich, chocolate brownie, fruits and a piece of shortbread) was provided, as opposed to full warm meal for a daytime flight on the same route. No choice of drinks, only a 250mL box of lemon tea, no water, tea, coffee etc. Arrived at Narita on time, but walk from gate to immigration is extremely long, nearly 10 minutes. Due to arrival in early morning, very efficient at immigration and luggage reclaim.

✅ Verified Review | Kansai to Hong Kong. Quite crowded check in area in Kansai airport. But bag drop for online check in customers was quick. Uncomfortable regional seats on Cathay Pacific. Meal was tasty, and much improved from previous short haul experiences, with the main course being Japanese style beef rice. Slow baggage reclaim at HKG, and passenger terminal was extremely crowded.

✅ Verified Review | Flew Cathay Pacific from Hong Kong to London Heathrow. First time in Premium Economy. Is it worth it? Yes and No. Firstly the good points. Seat is slightly larger, with 38 inch pitch, reclines 8 inches. Food Prawn or Lamb, not usual Chicken or Beef. You get a menu, wine is served from the bottle. TV screen is larger. Lights go off quicker than economy. Bad points, is it worth 3x the price?, depends on how full the plane is, if it is empty in economy then probably no. Configuration of 4 seats in middle is poor, economy 3 seats. The seat pitch could be more, Cathay used to have 34 inch pitch in economy, now 31 inch, so 3x for an extra 3 original inches is not good, buying two seats in economy would give you more room. Interesting class of seat, not all airlines offer.

Overall this is fantastic airline. From Ho Chi Minh City to Hong Kong was on a A350 and the hard and soft product were the best I have experienced. the seat, entertainment and the crew. Food and beverage were served well above par. Hong Kong to Dubai an A330 still good but was not as good as the A350. I would say for service and hard product this airline is well worth its 5 star rating. One last point the lounges are excellent.

✅ Verified Review | I had booked my tickets from Hyderabad to Melbourne via Hong Kong for our family of 3 after a lot of deliberation looking for the quickest routes available since I was traveling with my 2 year old son. On reaching Hong Kong we are told that there is not enough time to transfer the luggage and therefore we will be rerouted to Singapore and then to Melbourne reaching there the next day morning at 6:20 instead of originally reaching at 22:50. The ground staff were absolutely unapologetic about this and the lady at the 6th floor airline service centre was rude when I inquired further whether my son could use the lounge because we were not prepared for this longer stay at the airport. This is pathetic customer service from Cathay pacific. Really a do not care attitude. This is the last time I'm traveling by Cathay Pacific.

We chose Cathay as we wanted premium economy for the leg room and the Qantas flight to Shanghai does not offer premium economy for some reason. The Qantas option would have been our preference as it did not require a stop in Hong Kong. Flight was on time and service was professional though not outstanding. Seats were adequate as was legroom though the footrest was not as comfortable or well designed as the Qantas seat. Food was again adequate but not outstanding. Unlike Qantas and Virgin, we were not acknowledged by name (a minor point admittedly) and were not offered a cup of tea/coffee at the end of the meal on the return flight. We can only compare premium economy to Qantas and Virgin Australia and Cathay comes off in third place due to seats and service. In our opinion Qantas premium economy is way out in front due to seat design, food quality and service. On a recent trip from Johannesburg to Sydney we experienced the most outstanding service we have ever had and one of the most comfortable flights out side of business class. Cathay did not come up to this standard and it was probably a waste of money for premium for a 9 hour flight. The return flight fromHong Kong to Sydney was no different. On the plus side, flights were on time, plane clean and relatively new looking. Airport check in was courteous and efficient and our Qantas status allowed us to utilise lounges through the One World alliance.

✅ Verified Review | Hyderabad to Sydney via Hong Kong. The first impression was quite good. I always opt for a Hindu meal being a Hindu myself. On the first leg they served me a decent naan with curry. But on my second leg of the journey between Hong Kong and Sydney, they served a breakfast of Idli and Masala Dosa with sambhar and chutney. It was proper 4-star restaurant class in taste.