Cathay Pacific Airways

✅ Verified Review | I really can't understand why this airline is an awarded airline. The service is rushed and unfriendly, and as a premium economy flyer, the only difference between economy seems to be priority boarding and a slightly bigger seat. It is by far the worst premium economy offering I have experienced, with my comparison being Virgin Australia, Virgin Atlantic and Qantas. My flight wasn't bad, just very average. Don't waste your money on premium economy with Cathay Pacific.

✅ Verified Review | Kansai to Paris via Hong Kong. Everything smooth. So nice to have the feeling you are welcome on board. Comparing with some Asian carriers, you note that C class seats are more comfortable than on some airlines. Aircraft are cleaner than some Chinese airlines. IFE is more western-oriented than other. Drinks are adapted to British taste. Staff is not robotic.

✅ Verified Review | Hong Kong to New York JFK. The inbound flight from CCU arrived on time and I was able to make a smooth transfer at HKG. I found the security transfer check at HKG to be among the most civilized and rarely crowded. Before boarding, staff at tables inspected, perfunctorily, the carry on bags of all passengers. The flight arrived on schedule. Boeing 777 cabin and its 1-2-1 herring bone layout with fully flat seats is my favorite. It offers spaciousness and privacy. The entertainment system offered a large collection of films that could be accessed on an easy to use control pad. Good selection of entrees, wines, and various snacks, bathrooms kept clean, and attentive flight attendants made the flight a very pleasant experience. At JFK's Terminal 8 used by Oneworld, passport control was smooth - I used the automated passport reader and was out of the terminal in no time. Cathay Pacific delivered a very satisfying flying experience and will be my first choice when I travel on this route again.

✅ Verified Review | Gatwick to Hong Kong. Having flown this airline on many occasions, this was the first time that I really enjoyed the trip. I'm not sure if it was because the aircraft was new or if it was because the inflight entertainment system was the best that I have come across or because I had a open seat next to me. The crew were really great in economy, but all in all it was a 5 star experience.

✅ Verified Review | Flew from Osaka to Hong Kong with Cathay Pacific, slightly delayed on departure but arrived ahead of the schedule. Cabin was clean, seat was comfortable with plenty of legroom in their new A350 aircraft. Cabin crew were attentive and professional even on a busy flight. Meal was somewhat overheated? I picked a chicken on rice but some rice became charred!

✅ Verified Review | Flew Taipei to Hong Kong with Cathay Pacific. Check in was smooth and the flight departed slightly ahead of schedule. The IFE was excellent with a lot of movie selection, but sadly the flight was too short so I couldn't finish the film on my flight. Cathay's new economy seats were quite good with a very sensitive touchscreen monitor and I can charge up my phone using my own USB cable. The flight attendants were attentive and I could still buy some duty-free products on such short flight. However, they served Chicken rolls as a breakfast which was quite disappointing.

✅ Verified Review | London Heathrow to Hong Kong. The outbound flight was everything a business class experience should be. On time departure and arrival, excellent cabin crew, comfortable seat, tasty food and drink and a wide range of IFE options. The return leg was very different. We boarded the aircraft slightly late to be told that there was no IFE or at-seat power throughout the whole aircraft! To compound matters we pushed back 90 minutes late and disembarked at Heathrow behind schedule by the same margin. While Cathay provided express passes to speed me through the airport to make my connection this worked until I hit "fast track" security at T5 where there were horrendous queues. I did make my connection, but only just.

✅ Verified Review | Flew from Amsterdam to Manila (via Hong Kong) and 2 months later Manila to Amsterdam (via Hong Kong). I was very excited for the first flight. I'm a tall person but the seats were still spacious enough for me on this 11 hours flight. A few days earlier before the flight I checked online to see which TV shows and movies would be available on the flight, but while on the flight I couldn't find a specific TV show that was supposed to be available, no big deal. The food is a bit hit-and-miss for me, had a very delicious fish meal on the first flight and on another flight had a beef meal that tasted like something very simple I would cook at home quickly. For dessert they will give you an ice cream. There's also noodles available at any time during the flight if you like, and some other snacks like chocolate and chips. On the short haul flights they have chicken lattice pastry, it was very delicious. Of the 4 flights I had with them, one of them was with an older plane and had no IFE, but it was only a 2 hour flight. Flight attendants of Cathay Pacific are very courteous and listen to you. Overall good experience, would fly with them again.

✅ Verified Review | Bangkok to Chicago via Hong Kong. Check in in Bangkok was a breeze, a lot of counters open. Staff were courteous and offered to check my bags all the way through to Toronto (which was my final destination but with a different airline). Boarding commenced early, and the flight was approximately 60% load, with only 2 seats in Premium Economy filled. Arrived Hong Kong on time. The only frustrating part was the walk to the other side of the terminal for my Chicago-bound flight. I got to use The Wing lounge briefly and I was impressed but the facilities, I find the lounge super busy compared to the other ones such as The Bridge. Hong Kong to Chicago on a Boeing 777-300ER. Full flight and a slightly late due to late transfer passengers. The cabin crew proactively trying to accommodate seat change requests (some families were separated throughout the plane) despite the language barrier with some passengers who neither spoke English nor Chinese or Cantonese. Catering consistent for long haul flights. The one abnormal thing I found was the timing of the meal service. There was lunch service right after take off and the dinner was served mid-flight. After that, there were no meal service at all, just cup noodles upon request. Despite the late departure, the captain made up time on route and the flight arrived Chicago half an hour earlier than schedule. Overall, a very pleasant flight and I look forward to using their service again in the winter.

✅ Verified Review | New York to Singapore via Hong Kong and had a total of 5-6 hours of delay, 2-3 hours each for New York to Hong Kong and Hong Kong to Singapore. I was not given sufficient explanation for the delay and only formal apologies came back every time I asked what was going on. Experiencing such delay on top of flying 21 hours is no fun and I certainly did not pay for that. Would I fly with them again? I don't think so unless it's so cheap I can fly their business at another airline's economy fare. Average service, mediocre food.