Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1442 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
7/10

"seats in economy very comfortable

(United States)

Trip Verified | Newark to Singapore via Hong Kong with Cathay Pacific. Boarding and check in at Newark was swift at that late hour. Boarding was somewhat orderly for the full flight. However a toilet issue delayed departure by an hour. This didn't impact too much on arrival time into Hong Kong and then onward to Singapore. The real star of this show was the A350. The aircraft was new, quieter than the 777 and the Cathay seats in economy were very comfortable. For a change, I did not feel sore or have a backache after the almost 15 hour flight to HKG. I was even able to get some sleep here and there- a first for me. Legroom is also decent. The seat back pocket issue is a real thing - which others have brought up. It didn't bother me as much after a while. The crew on both the flights from and to Newark, seemed to have a problem with the cabin lighting. There were occasions when the cabin was pitch dark, it would suddenly get super bright and then go back down to dim - for no reason. Service was generally efficient, the crew were always present throughout the flight and were pleasant enough when engaged. The large touchscreen IFE system is responsive, the airshow and onboard cameras great (during the day) but I felt the content available could have been expanded greatly. It seemed somewhat limited for a flight that long. The catering on all sectors seems to have not changed all that much over the years that I have flown with CX on this route. The tray is small, the portions are just adequate and sound better on the printed menu card than they taste. No amenity kits provided. A small, self-serve snack bar was set up in the galley for the long haul to HKG. From there to SIN, it was an A330 with the last generation seats, which were as comfortable but there seemed to be less legroom. A full flight with a similar experience with meals and crew. I would certainly fly CX on this route again, especially since its a quick, comfortable easy way to Singapore from the East Coast.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Singapore via Hong Kong
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Staff are efficient"

(United States)

Trip Verified | I had a very pleasant flight from Hong Kong to New York with Cathay Pacific Airways. I was seated in 40K and suggest the bulkhead rows to anyone who doesn’t want to pony up the additional money for premium economy and doesn’t mind not having the option of having a bag with them during take off an landing as there’s significantly more legroom and the ability to climb over sleeping passengers. Staff are efficient, and were otherwise pleasant and fast to reboot my in-flight entertainment system that froze four hours into the flight. Food is better than average, economy seats have a nice recline so it’s possible to get some sleep. Once again proving that Asian, long haul carriers beat the US carriers any day. Be aware that Cathay doesn’t board by row or section, so the boarding process can be a bit nutty, also note, that they will not allow you to bring water purchased after security check on their plane, so don’t bother buying anything at the airport to bring on board with you.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to JFK
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"a sting in the tail"

(Australia)

Trip Verified | Zurich to Melbourne via Hong Kong. Cathay Pacific - turns out there is a sting in the tail. I am heading out on a work trip - and purchased a business class ticket because I knew that I might need to change flights due to meeting changes. 9th January 2018 - I called to change my flight on the 17th January. I thought that this was a reasonable amount of time to change a business class ticket. I would have been disappointed, but completely accepted if there were no tickets. What I was told was that there were not any seats available in my "booking class". Not something that I had ever heard of before - nor as you can imagine something that they promote when enticing you to buy their flexible ticket. Complete scam. They very kindly offered to: 1. allow me to pay the difference to the different booking class - what a scam! 2. go on a wait list for this booking class Lots of other business class seats available on the flight but no chance that this is what they will do. I asked if I could speak with someone who could help me - I had paid a lot of money after all so thought that this was unreasonable. I was told I could, but that the answer would be the same. When I said that I would still like to, I was then told that I actually couldn't because no one was there but i could wait on hold for up to 6 hours. I asked to go on the wait list and before I had pretty much finished saying the words I was hung up on. Not wanting to see if there was anything else I was needing, already have my money and no need to try any harder. All I can say is that you got my money this time but never again. Lots of other airlines out there who actually care about their customers.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteZurich to Melbourne via Hong Kong
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"not as good as it used to be"

(United States)

Trip Verified | Chennai to San Francisco via Hong Kong. The handling of the boarding process is chaotic - one long line, no directions or instructions. Cabin service is acceptable but not as good as it used to be. Attendants seem stressed and lack pleasant disposition. Faucet in washroom was broken. Meals are at odd times - both meals within the first six hrs of a 12 hr flight. No wifi. Definitely an airline which is not as focused on superior experience which is a big deal on long flights.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChennai to San Francisco via Hong Kong
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"service levels going down"

(Hong Kong)

Trip Verified | San Francisco to Hong Kong on Premium Economy with Cathay Pacific. I am Gold member with Cathay Pacific. I could feel of late service levels going down dramatically. In this particular flight, cabin service was really poor. The flight attendants look disinterested, tired and customer unfriendly. We ordered special meal. It was delivered and when drinks were served we were given a go. In the cutlery set there was 2 spoons, 2 Forks but no knife. When requested it took long time to deliver. I felt bad having booked full fare premier economy for the entire family for our holiday for this service. Asian Veg food quality was pathetic.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSan Francisco to Hong Kong
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"crew were extremely pleasant"

(Canada)

Trip Verified | Bangkok to Toronto via Hong Kong on the day after New Year's. Both flights were full, departed on time and arrived Hong Kong and Toronto early. Bangkok to Hong Kong on a regional 777-300. Seats were the old shell types. Boarding in Bangkok was chaotic, since the gate was poorly laid out, not the airline's fault. Seat: Though mildly comfortable, it wouldn't have been the best for my back if the flight was any longer than what it was (2 hrs 6 minutes). Padding was relatively rough and seat storage was limited. However, the positive side is that no one would recline into you. Hong Kong to Toronto on an older 777-300ER. Seats were standard of Cathay's long haul and made the 14-hour flight bearable and comfortable. Catering on both flights improved since my last trip, with the ice cream actually edible when handed out. The meals themselves were of adequate portions and tasted standard. Cabin crew were extremely pleasant on both flights, going out of their way to accommodate requests despite the turbulence both flights encountered along the way. Overall, another great trip with Cathay Pacific and I look forward to flying with them again.
AircraftBoeing 777-300C / 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Toronto via Hong Kong
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"crew was friendly and efficient"

(United Kingdom)

Trip Verified | London to Auckland via Hong Kong in Premium Economy. Although PE is advertised as having a dedicated check in, at T3 LHR the bag drop is shared with Economy and there was a 15 minute queue. Boarding went smoothly with PE prioritised after First and Business, and the lower density of seating meant there was plenty of space in the overhead lockers. Seats were comfortable and, as someone who is 6’4” tall, I was delighted to be able to stretch out. Seat recline for sleeping was also good, although when the seats in front of us were fully reclined, it was quite difficult to get out. Amenity kit had all the basics but nothing special. Cathay’s in flight entertainment system had a good selection of films etc, the screen was a decent size and I appreciated the noise cancelling headphones. Food was disappointing - most of the meals were similar to what I have typically experienced in Economy on other airlines. Toilets were shared with Economy and were kept clean throughout both flights. Service from the crew was friendly and efficient throughout.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLondon to Auckland via Hong Kong
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"attendants were very friendly and approachable"

(Singapore)

Trip Verified | New York to Hong Kong. The check-in was very smooth as the staff was very nice and security as well as boarding went well and quickly. When we boarded, we realised that there was a family of four with young kids seated behind us. The father kept on talking loudly, and the children kept on kicking my chair. The toilet was very easily accessible and clean as well. The flight attendants were very friendly and approachable, and service was superb. Food served was excellent as well. We arrived early, but took us at least 30mins to get through customs. Not the airline's fault, but made the journey worse.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteNew York to Hong Kong
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"up the hygiene and services"

(Singapore)

Trip Verified | This was the most unpleasant flight I have ever taken. A midnight flight from Singapore to Hong Kong, so short-haul. The flight crew with sulking faces, lack of friendliness and pretty much rude. Seats are old and dirty. Food is worst that 7-eleven breads, they don't even serve you any drinks apart from lemon tea. No food menu, no drink menu, no food selection. I was woken up abruptly by the flight crew because they need me to straighten up the chair. In-flight entertainment was very minimal with old movies and limited choice of shows and music. I will avoid this airlines if I can. If they want to remain in top-tier airlines, please game up the hygiene and services.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Hong Kong
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"attendants were extremely nice"

(Singapore)

Trip Verified | Hong Kong to Los Angeles. The flight was amazing, although there were one or two bad parts about the experience. Unfortunately, the experience started off terribly. We were faced with an unfriendly check-in staff member. There were additional security checks in place for flights to the US, and they were quick and smooth. Boarding was smooth. Premium Economy cabin for this flight was only 1/3 full. We were able to move around easily. The flight attendants were extremely nice, friendly and approachable and provided excellent service. IFE has plenty of movies to watch. The meal was delicious. We arrived in Los Angeles on time, but my mother had accidentally left her iPad on the seat. One of the crew members ran in and got it out for her quickly.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteHong Kong to Los Angeles
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes