Cathay Pacific Airways

✅ Trip Verified | London Heathrow to Perth via Hong Kong. You learn a lot about a business when things go wrong. I've learned today that CP struggle greatly to deal with difficulties. My premium economy flight was originally scheduled for 17:15, to Perth via Hong Kong, but was subject to repeated delays until my connection was under threat. The people in the lengthy queue at the desk informed me the flight was unlikely to leave and that staff were rebooking people to other flights, even other airlines. I waited for more than two hours in the queue, eventually to be told that there were two options available . I could take the first leg in the 5 hour delayed original flight, with no onward connection available until 24 hours after the original, resulting in a full day delay. My other option was to fly another airline, to Sydney via Singapore, with a lengthy wait there until a connection to Perth, the latter leg in economy and around 14 hours delay. No upgrades were offered, despite those delays and the inconvenience. I asked about being upgraded and was very reluctantly offered business class on the first leg only, on the first option. That, apparently, is the very best they could do for me. During the conversation I was invited to explore other routes and options myself online if I thought I could do better, told that I should appreciate that they hadn't deliberately planned this disruption and informed that they were dealing with lots of people in the same situation - as though I was somehow not appreciating fully their problems and being rather selfish in the circumstances. I won't be flying with them again after this trip And I'll be spreading the word around our Australia-based business - not because they had a problem with my flight but because their response to it was haphazard and unsatisfactory.

✅ Trip Verified | Flew London Heathrow to Ho Chi Minh via Hong Kong. What an incredible airline. There no is coincidence that they are a 5* airline. Everything about them was quality. The service from the cabin crew is the best I have seen. Extremely polite and friendly, will do anything for you. The food was very nice, washed down with a lovely glass of beer. Plenty of inflight entertainment to keep you occupied! Fantastic experience, if I can I will always fly Cathay Pacific.

✅ Trip Verified | My first time to take A350 aircraft for Cathay Pacific. The aircraft is new in Hong Kong and not only the seats but also the screen of the entertainment system are perfect. CX 659 From Hong Kong to Bangkok, Thailand is a regional fight but offers a Haagen-Dazs ice cream and lots of drinks.

✅ Trip Verified | Hong Kong to Singapore, flight is on time and the cabin crew are nice. I could take a good rest during the fight. It offers a dim sum box which contains lemon tea, cup cake and some cookies. The flight departed on 01:40 from Hong Kong and arrive at 5:45, good for the business day.

✅ Trip Verified | Flew Cathay Pacific Airways from Hong Kong to London Heathrow in Premium Economy. We checked in and dropped our bags off at the Airport Express terminal, Hong Kong station. Fast and efficient. Boarding at Hong Kong was well organised with PE prioritised after First and Business. PE seats benefit from being wider and having much more legroom - even though I’m over 6’4” tall I could stretch out. Crew were friendly and helpful, responding quickly to a service call for drinks and snacks. Breakfast was okay - same as economy - but lunch mains of lamb cutlets was really good.

✅ Trip Verified | Seoul Incheaon to Hong Kong. The Boeing 777-300ER product is excellent. But this type of plane seldom appears in this 3-4 hours long route. The seat is spacious and comfortable. Width and legroom are superb. It comes with USB port and a large, high resolution IFE touchscreen. However, it feels a bit sticky. IFE is rich in content. On this supper time flight, a pack of peanuts and juice is served before the meal service. The main meal comes with fruit, bread, rice/spaghetti and a cup of Haagen-Daz ice cream, quite good in taste and portion. And the FA does remember which passengers are missing a cup of apple juice during meal service. Arriving on time, comfortable seat and smooth flight with a decent meal, really not bad at all.

✅ Trip Verified | Hong Kong to Milan. Our flight departed with a delay of more than 8 hours. Once at the airport no one told us the real reasons of the delay. The weather conditions at Hong Kong airport were in fact perfect as at the destination. No strike actions occurred. The others airline companies didn't report any delay. Cathay Pacific provide us only a basic support as hotel accomodation and cheap dinner + breakfast voucher. With a such big delay and with the information reported above, a European company by law would have provide to the passengers also a relevant cash compensation. For this reason I consider the attitude of Cathay Pacific towards its customers not fair and it's when something goes wrong that we can measure the real attitude of a Company for its customer satisfaction.

✅ Trip Verified | Flew Cathay Pacific from Hong Kong to Seoul, CX412. The aircraft is an 33P, a regional plane with hardshell seat for economy. The seat is reasonably spacious, not crowded by any means. As a hardshell seat, the seat slides down instead of reclining backwards. It is not as comfortable as CX longhaul seats but not bad. This design eliminates most irritation from the one sitting in front. The IFE is excellent, both in responsiveness and content. It provides a sea of Western and Asian movies, TV programmes and music. You definitely would not be bored onboard this flight. The flight arrived on time. The whole flight was silky smooth, almost no turbulence or shaking whatsoever. However, while all are good, the meal is an exception. In this red eye flight, the cold meal was presented in a paper box, not the usual set up. The portion is very small. The taste is terrible. It doesn't get any better if you order a special meal. They are equally pathetic. The drinks that come with the meal is a box of Vita lemon tea which is very sweet. It is good that you can still order other drinks, such as hot tea and water.

✅ Trip Verified | Vancouver to Hong Kong. The passenger in front of me reclined their seat. They seemed to be having trouble with doing so they called their stewardess. After much banging of his seat he managed to recline his seat much further back than the passengers next to him, who had also reclined their seats. His seat did not stay in position so he braced his leg against the seat in front to maintain his seat in recline. I am 155cms in height and his seat was pressing into my knees. I spoke to the stewardess who called for her supervisor who told me that she could see nothing wrong and that if I removed my book from the pocket and stored it in the overhead locker I would have more room. As I intended to read my book I didn't wish to do this. The passenger in front overheard our conversation and started to make a fuss so the stewardess apologised to him whilst I was feeling both unheard and dismissed. She then suggested that I move seat which I was more than happy to do. I asked if she could please help me move my things and she made a comment that I was not showing respect. She seemed to think that helping me move my things was beneath her. She then called upon the other stewardess to help me move. When I moved seat, the passenger in front of my reclined, I kept my book in the pocket and still had much more room than I originally had, which suggests to me that the seat in front was in fact broken to be able to recline that much. I felt dismissed and was made to feel like a nuisance. On the approx 120 flights I have taken I have never complained about the leg room nor how the cabin crew have dealt with me.

✅ Trip Verified | New York JFK to Hong Kong I want to sincerely thank the staff. I got sick and fainted on the airplane. My fault-due to dehydration. Everyone was so attentive-from the passenger that assisted me to his seat and offered me a drink to the staff. Once I regained my composure and went back to me seat, the staff attention was ongoing during the flight. Every 30 minutes someone came by to inquire on my well-being and to assure me that what occurred to me what normal. At the airport, after deplaning, several staff members recognize me and again wish me well. Thank you so very much for such fine care and assistance.