Cathay Pacific Airways

✅ Trip Verified | I had to book my flight at a short notice and CX was the only airline which was available to fly at under A$ 1500 return ticket. Their inflight was excellent, staff were prompt, aircraft was clean, food was excellent with ice cream and good quality liquor serve generously. Every seat has their own water bottle and bathroom was kept clean as much as possible. The only issue i found that their online check in is really bad as they want all sectors including in transit. I will certainly travel again with this airline and they were consistent in service.

✅ Trip Verified | After paying over £3200 for the ticket, Cathay Pacific proved to be the most disappointing flight experience I have had in a number of years. The premium economy cabin on my flights was shabby and old - and while economy, business and first had all been upgraded, Premium Economy was tired, shabby and underwhelming. Service, in general, was brisk and unfriendly. The meal service lacking and with no great differentiation to the economy offering. They had printed menus but I don't know why they bothered as some of food choices were not available and of three white wines listed, only one was available. The cabin was filthy and by the end of the flight it looked like a rubbish tip. The IFE was particularly bad and poorly designed with an unresponsive touch screen and frustrating functions. I remember fondly the days of travelling with Cathay and it being a special and memorable experience. Now it feels like Cathay is barely hanging on the the lowest standards of service, comfort and quality. This is an airline I never choose to travel with again. Cathay hands down have the best lounges I have ever been to, but here the quality stops and by the time you get on board and have been ignored and dismissed by their often rude crew, you realise that you're paying top price to sit on a budget carrier in all other respects. Give me Easyjet over the Cathay experience anytime. A huge, huge disappointment.

Not Verified | Cathay Pacific and its staff members, namely, Aanchal, Sweta (ground staff at Mumbai airport) and Judith - provided me with excellent support. My bag was misplaced during my transit to Hong Kong airport - Cathay Pacific very promptly and efficiently helped me in locating and verifying my bag and ensured the bag reached me in Mumbai within 24 hours of my communication with Cathay Pacific. I am grateful for their support and thankful to Cathay Pacific and its staff members.

Not Verified | I had always heard that CP was a decent airline so I was quite surprised at the poor service received. I only ever saw the crew for service twice during the flight, and they even overlooked me and others in the final rows for the final round of drink service until I asked. Oh, and no coffee! Seats are very cramped and uncomfortable compared to other economy sections. Relative to United, the wifi is awful and not worth the money unless you only want to text people. Definitely will try to avoid if I can if the future.

✅ Trip Verified | My flight was CX885 from LAX to HKG aboard a Boeing 777-300ER. Some things I liked about the airline include being welcomed with a full Crystal Geyser bottle of water, as well as being able to preview the in-flight meals with a menu being provided in each seat. Movies were very up to date with many that were recently released this year. This Boeing 777-300ER had a 3-4-3 configuration, the seats used on that flight were very cramped, both width and legroom. The flight attendants weren't that interactive. Service was a bit quiet, and they forgot to serve me dessert as they have served the rest of the passengers. Food was bland. Dinner especially was tasteless. They didn't provide a single amenity kit to any single passenger.

✅ Trip Verified | Horrible experience. The outbound flight i was due to take was delayed meaning I'd miss my connection in Hong Kong. The staff at the desk were awful at explaining and helping us, only 1 person was allowed to allocate people to new flights despite 6-8 staff being at the check-in desk. It was so slow. In the end i got put on a turkish airlines flight, that got me there 4 hours late. No compensation was offered; since I've made several complaints, but even 6 months later, Cathay still haven't got around to replying. Their service is awful, I would not fly this airline again, they have no respect for customers.

Not Verified | Boarding was chaotic with economy passengers trying to board via the business queue and no staff member giving clear directions. I had a bulkhead seat, my tv screen was too far away to see well, so I didn’t bother. The control in the seat annoying kept turning on whenever I moved. Nowhere to put belongings even small ones. I found the seat quite narrow but recline prety good. Leg rest ok but foot rest inadequate and economy would’ve been just as good. Welcome champagne taken away before I got to finish then the flight began. Dinner wasn’t particularly good. Keen to get it over with so I could sleep after long previous flight. Took a while to take tray away. Ice cream nice. Nothing else offered until breakfast 2 hours before landing. This was pretty average also and no tea or coffee offered. I requested and was rudely told seatbelt sign on. Ten minutes later the sign was off but I never got any coffee. Pretty poor after a 13 plus flight and 6.30 am arrival. Took nearly 2 hours to get bags as about a third of them were left “ in some container” on the tarmac. Never again, not worth it.

Not Verified | I was a big fan of Cathay before, had flew them pre-Covid all the time. Was a good airline. But now it was somehow a terrible experience. The seats are good, I’m short so the legroom is good. Nothing much to say but the cleanliness is a bit unacceptable. I had a need to do gaming through the flight. I successfully ran through the game through the in-flight WiFi so I will give them 4 stars. The food wasn’t terrible compared to other’s reviews. However, the ground service or the flight time slot itself, is unacceptable.

✅ Trip Verified | Despite the age of the plane, the refreshed economy interior was a big upgrade despite its 10 abreast layout. For someone that is relatively compact, the seat felt perfect and the usable seat width doesn't feel too bad. The only complaint is the unresponsive IFE screen. The seat phone tray is genius and the folded tray table is the best. The cabin crew were were able to move meals around the trolleys between cabins and all options were available. The only issue with the IFE is that the touch screen technology is old and the screen was sometimes completely unresponsive or hanged and you had to be patient for it to reload. On my return flight, it seemed to be slightly better.

✅ Trip Verified |  I flew with Cathay from Hong Kong to Tokyo. The ticket cost about 7000 HKD. The seat was nice, but could be better. The crew were really professional. The meal was pretty nice. I flew in the morning and there was a choice of a western or local breakfast. I decided to choose the local one because I wanted to try something new from Cathay. The sauce in the stir-fried noodles was quite flavourful. The noodles were a bit dry but I thought it was a pleasant experience. The ife had some trendy movies. Overall I would recommend flying with Cathay.