✅ Verified Review
| CX889 from Vancouver to Hong Kong then CX703 from Hong Kong to Bangkok. Due to a mechanical issue with the aircraft, the flight from Vancouver was delayed by approximately 5 and a half hours. Check-in in Vancouver was a frenzy, with ground staff breaking the news to the passengers at half past midnight while trying to rebook as many passengers onto other flights (which were also extremely full, due to Spring Break). I have once stated this in one of my reviews, but it seems as if the ground staff in Vancouver are deteriorating. I was given told to "go home and come back at 4.30am in the morning". Dull responses such as "We don't even know if the flight will leave. If the plane has a problem, we'll have to cancel the flight. But we won't know until 6.30am in the morning." It was 1 in the morning, like how am I supposed to get home at this time? I was completely stressed out and realized I was going to miss my connecting flight to Bangkok. Nonetheless, I made my way to the lounge where the staff were much more understanding and tried their best to get us settled in before our flight. I was offered a bowl of noodle soup and blankets. Hence, I was able to grab a 4-hour nap before the flight was announced to be operational. I also managed to grab a shower before boarding which immensely helped me with my bitter mood from the night before. Vancouver to Hong Kong on the Oneworld livery aircraft. Crew was flawless and worked hard, non-stop, throughout the trans-Pacific flight, offering drinks and cup noodle every half an hour midflight. Arrived Hong Kong at almost noon time (originally scheduled for a 7am arrival) to an army of ground staff handling misconnections. I was rebooked onto the 8pm flight to Bangkok, and Cathay gave me a hotel room and a meal in the airport hotel as a compensation. The staff that assisted me offered every communication tool possible for me to communicate with my parents, who were waiting for me in Bangkok, as well as apologizing several times for the delay. I must say, although frustrated, I was impressed by how well all the staff in Hong Kong handled the misconnections, unlike the ones in Vancouver that weren't willing to help since they "couldn't confirm if the flight was leaving or not." (P.S. I didn't even receive my luggage tags upon check-in in Vancouver and the Hong Kong staff managed to get it for me in seconds). Hong Kong to Bangkok on a full Airbus A330. Cabin crew were trying their best to serve to everyone's needs, but with all seats in Economy filled on the flight, there were moments where I felt the service was a bit robotic. Nevertheless, all problems aside, I had a pleasant time flying with Cathay Pacific. It was a hectic situation well handled, so kudos to the Hong Kong ground staff!