✅ Verified Review
| I hadn't flown Cathay Pacific for a number of years, but I always remembered them being a very comfortable airline offering a better than average product. As a disclaimer, my airline of choice for this route (Los Angeles to Singapore via Hong Kong) has always been Singapore Airlines, so I realize I may have high standards. However, I'm still just an average economy traveler who simply expects to be taken care of on long flights. The trip out from LAX to SIN was a bit treacherous due to mechanical problems. This, I understand, but the way the airline handled it was - I'd say - less than satisfactory. I had a scheduled 01.25 departure that was delayed 11 hours. I was not made aware of the fact until 19.00 the night of my flight. The reason for the delay was the plane had engine problems when it was leaving HK (for LAX) and had to turn around, but what made it extremely confusing was that the airline somehow did not make the delay public knowledge (Google Flights, Flight Tracker and others had the flight noted as an on time departure), so there was quite a bit of confusion. I decided to arrive at the airport at my normal time (~2 hrs prior) at which point the delay was confirmed. I asked if they could put me on another flight of any other airline because I was going to SIN for a family emergency and I was told there were no available seats. They offered to put me up in a hotel which I accepted and gave me meal vouchers that didn't cover the cost of a single dish (for either dinner or breakfast - $25 and $15 respectively). The next morning upon check-in, I was told that my flights out were not full because they had moved many passengers to other flights/airlines - this really irritated me because I was told there were no available seats the night before. Once I finally arrived in HK (11.5 hours later than expected), my flight to SIN was delayed an additional 4 hours. At this point, I went to the CX counter and kindly asked for a pass to the lounge so I could rest and shower, since I'd already been delayed in my travels. They said they couldn't help me because they'd already compensated me in LA with the hotel stay. This irritated me; I understand that the airline may feel that I've been compensated, but I don't understand what it would have 'cost them' to provide a little extra customer service to a tired traveler asking to rest as a result of their delays. CX is based in HK and has multiple lounges in the airport. I suppose I was asking too much, but it was frustrating nonetheless. Both flights out felt both rushed and inadequately supplied (in terms of meals and personnel) making for a less than comfortable experience for such long flights. A route that normally takes me about 22-24 hours to complete (door to door) ended up taking about 37 hours and the overall experience left me with a slightly less than stellar opinion. I have to say, the flights back were on schedule and slightly better, but the overall experience was still not what I remember, nor what I'm currently used to. I would recommend CX because I know my initial experience was a bit of an anomaly, however, it does not change the fact that I am/was disappointed and wish the delays were handled better.