✅ Trip Verified
| Vancouver to Hong Kong. Very bad experience with the Inflight Service!. I travelled with my husband and 8 month old daughter from Vancouver to Hong Kong with Cathay Pacific for almost 12 hours. In the middle of the long flight, a turbulence occurred and the seatbelt sign came on. So I grabbed my baby and held her on my lap, then put on my seatbelt as i could not find the baby seatbelt that the flight attendants have provided earlier. One of the flight attendants came to check on us if our seatbelts were buckled, and asked me if they offered the baby seatbelt, to which i said yes, but i could not find it so i will just look for it later after the turbulence. FA then freaked out and raised her voice, saying “what do you mean you can’t find it? You have to find it now!” Then turned on the overhead light, disregarding my sleeping baby, then shoved my right shoulder away from the back of my seat so she can take a look and try to find the baby seatbelt. Knowing that she won’t stop harassing me and my baby, I woke my husband and asked for his help. When he saw how the FA was treating me and my baby, even he got surprised and blurted out “whoa, whoa, whoa! I’ll take care of them myself.” To which the FA said she just did not want to wake the baby. A totally contradicting statement to what she was doing just minutes ago. I filed a complaint to their Customer Relations Department and got a response through email saying that they “understand how annoying the situation must have been for me” and that they “have shared my letter with the Inflight Services Manager so that they can follow up with the staff members in question”. They do not care about the experience of their customers and they have rude Flight Attendants.