✅ Verified Review
| Vancouver to Bangkok via Hong Kong. At Vancouver check-in the lady who checked me in was cheerful and funny, contrary to my previous experiences while checking in in Vancouver. I was initially supposed to fly in Premium Economy Class for the entire itinerary until I was notified of a seat change on my flight from Vancouver to Hong Kong. An upgrade to Business Class was definitely a true blessing on a transpacific flight and I couldn't be more impressed with the service I received. The Cathay Pacific lounge in Vancouver provides such a serenade prior to a long-haul flights, where the staff were so accommodating. The crew were prompt to respond to requests and made me feel welcome and comfortable. The seat didn't feel too different from the regular Premium Economy seat in terms of width, however, when turned into a flat bed, provided one of the best sleeps I've had among other Business Class I have experienced. I appreciated the details put into the seat, adequate storage and the mirror in one of the compartments, and light at one of the storage areas. Despite all the positives, I felt indifferent towards the catering. Though the main courses and drinks were great, there were components of the meals that left me underwhelmed. Arrived Hong Kong on schedule and made my way to The Wing lounge. Staff were enthusiastic to help. Hong Kong to Bangkok in a bulkhead seat in Premium Economy Class. Despite my love towards the bulkhead seat on Cathay's Economy, I was at fault for selecting this bulkhead in Premium Economy. The fact that the personal screen couldn't be used during take-off and landing made for a very boring flight for me, again, not at all the airline's fault. Since it was a regional flight, meal service was similar to that of Economy Class, and it was a standard breakfast meal which satisfied me. Crew service on this short flight left a bit to be desired, but since it was a rather early morning flight, the cabin itself seemed dry. Bags were among the first ones out in Bangkok and I was out of the airport within 30 minutes of arriving. On-time departure and arrival on both flights. Overall, though there were things that could be improved, this has been my best journey so far and I look forward to use their service again very soon.