✅ Verified Review
| My flight from Hanoi to Hong Kong was delayed one hour and I have asked the airline staff at Noi Bai Airport that whether the delay would affect my connecting flight to Johannesburg and she assured me 40 minutes was enough for connecting. But when I arrived in Hong Kong, staff of Cathay Dragon and the supervisor said I could not take my original flight to Johannesburg, offered me the next day flight (24 hours later) or take indirect flights through other countries to Johannesburg. I refused to take indirect flights as it would take much longer time of flight and transit. So I had no other choice rather than staying 24 hours waiting for the next day flight. But the staff refused to provide me with a resting and shower facility while waiting 24 hours for the next flight. They were quite rude in tone and body language, did not apology for the delays and neither friendly or supportive, rather than pushed me to accept to stay 24 hours in the airport with lounge service for food and coffee and without resting nor shower facilities. No resting or sleeping place, I could not sleep at all that night and felt really tired. So next morning, I went to the Cathay Dragon Air counter to ask for a resting place. It took almost 2 hours of discussions with her and the supervisor, the supervisor repeated the same thing and refused to provide me with a resting and showering facilities and he sent his staff to go with me to find a public and free of charge resting place, but we did not succeed as all these were occupied. Finally, they offered me access to services in Business Lounge of Cathay Pacific where resting and shower facilities were available.