Cathay Dragon

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 16 reviews
7/10
4 star Skytrax Rating
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8/10

"a genuine attitude"

(United States)

Verified Review | Beijing to Hong Kong with Cathay Dragon, and Hong Kong to Singapore with Cathay Pacific. I am critical of airlines who don't provide good service and it is a rare treat to report about a level of unrivaled service. They are not the newest fleet, the timekeeping out of China is affected by airspace controls but their service makes up for all of that. Good staff, good food and a genuine attitude to provide customer service.
AircraftBoeing 777
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBeijing to Singapore via Hong Kong
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"did their job smoothly"

(Hong Kong)

Verified Review | Hong Kong to Ningbo. Checking in at the counter wasn't the most pleasant thing of this flight, but after that it got much better. Boarding was delayed for half an hour which wasn't a major surprise, most flight departing for China are delayed and 30 minutes is considered little. I was the first to board in the Economy class section, I was greeted with a nice mile and a good evening, they checked my boarding pass and escorted me to my seat (they didn't even do that when I was flying business to London), which was a pleasant surprise. After that boarding started getting chaotic, it was loud, people were shouting across the aisles, but the crew seemed handle everything properly, asking the passengers to sit down on their seats and not blocking the aisle. I needed the loo halfway through boarding and it took me about 2 minutes to get from the middle of the plane to the toilets at the end, the crew kindly informed that there isn't any running water from the taps yet and asked if some hand sanitiser and an antiseptic towel would be fine. Takeoff was smooth as any cathay flight is, the meal was fine, ice cream was offered as a dessert option which was surprising for a short 2 hour flight. The Flight attendants did their job smoothly and smiled whenever I asked for something like they genuinely enjoyed their jobs. The seats were what Cathay Pacific, Cathay Dragon's partner airline, uses on their long-haul planes and featured very good padding and also a personal AVOD system which was responsive and featured enough selections to keep me entertained for this flight.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHong Kong to Ningbo
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"general sense of downgrading"

(Malaysia)

Verified Review | Hong Kong to Kuala Lumpur. Cathay Pacific is no longer flying to Kuala Lumpur and is replaced by its regional, recently rebranded, Cathay Dragon (previously Dragonair). I must there is general sense of downgrading in terms of food quality, inflight service. The mains were really poor in portions and quality and no plain water offered unless you asked for it, reminded me of budget airlines like AirAsia. I have always flown Cathay Pacific Business Class but this time round decided to try out the Economy on Cathay Dragon and the difference is pretty obvious. Cabin crew were not as attentive and seemed to rush through their rounds. I will consider MAS in my next trip.
AircraftA330
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteHong Kong to Kuala Lumpur
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"neither friendly or supportive"

(Vietnam)

Verified Review | My flight from Hanoi to Hong Kong was delayed one hour and I have asked the airline staff at Noi Bai Airport that whether the delay would affect my connecting flight to Johannesburg and she assured me 40 minutes was enough for connecting. But when I arrived in Hong Kong, staff of Cathay Dragon and the supervisor said I could not take my original flight to Johannesburg, offered me the next day flight (24 hours later) or take indirect flights through other countries to Johannesburg. I refused to take indirect flights as it would take much longer time of flight and transit. So I had no other choice rather than staying 24 hours waiting for the next day flight. But the staff refused to provide me with a resting and shower facility while waiting 24 hours for the next flight. They were quite rude in tone and body language, did not apology for the delays and neither friendly or supportive, rather than pushed me to accept to stay 24 hours in the airport with lounge service for food and coffee and without resting nor shower facilities. No resting or sleeping place, I could not sleep at all that night and felt really tired. So next morning, I went to the Cathay Dragon Air counter to ask for a resting place. It took almost 2 hours of discussions with her and the supervisor, the supervisor repeated the same thing and refused to provide me with a resting and showering facilities and he sent his staff to go with me to find a public and free of charge resting place, but we did not succeed as all these were occupied. Finally, they offered me access to services in Business Lounge of Cathay Pacific where resting and shower facilities were available.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteHanoi to Hong Kong
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"high priced budget airline"

(Hong Kong)

Verified Review | Hong Kong to Changsha return. Outward flight left on time and arrived slightly early. Plane was very clean. Snack was to say the least minimal, pack of 4 cookies, bottle of water, small chocolate. I had to ask for coffee. For a 4000HKD ticket I would have expected more. Return leg, we all boarded early and could have left early, however we sat for 45 minutes before an announcement was made of a technical issue, it was sorted but left 30 mins late and was late into Hong Kong. More info could have been given and we all could have stayed in the terminal. Food identical? The airline is not Cathay, it is still a high priced budget airline. No in flight entertainment unless you have already downloaded the app.
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteHong Kong to Changsha
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Very spacious and good IFE"

(United Kingdom)

Verified Review | Phuket to Hong Kong. New terminal in Phuket and it is much better than before. Spacious and airy. I missed the earlier Thai Airways flight and they directed me to the Cathay Dragon counter. The staff was sympathetic but asked me to buy a ticket online instead of directly from them as it would be cheaper and it was indeed of very good value. Check in was done quickly as I was very early for that flight. The ground staff also told me not to go inside too early as the lounge they use was not 'up to the usual standard' as the proper one wasn't open yet. Very honest and good advice as I found out later, it was merely a cordoned off area. The flight was full but boarding was orderly with priorities well respected. Smiley flight attendants greeted all passengers and the economy class seats were the same as their bigger brother Cathay Pacific. Very spacious and good IFE. Once level off, the crew immediately served a hot dinner. It consisted of a ham, potato and cheese salad (too creamy) and a chicken curry rice which was served pipping hot and very delicious. They came round with ice cream and tea later. The whole meal service took less than 40 minutes - very efficient. Call bells were answered promptly and the flight attendants were kept very busy on this full flight. Landing was on time but parked at the far end of the terminal. Despite that, it took 25 minutes from disembarkation to collect bags to boarding the airport express train.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePhuket to Hong Kong
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
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