Cathay Dragon

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 19 reviews
7/10
4 star Skytrax Rating
Filter Reviews by :
Show
6/10

"cabin crew were not helpful"

(New Zealand)

Trip Verified | Manila to Hong Kong. The cabin was spacious and clean. I understood that we did not have any IFE monitor because it was just an hour and 55 minutes flight but they have this entertainment portal that you can access via your phone but it did not work at all so that was a flop. The cabin crew were not helpful at all. They were really bossy and it seems like they were not enjoying their job and would not smile. I would not fly with them again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteManila to Hong Kong
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"A short distance flight"

(China)

Trip Verified | Guangzhou to Hong Kong. A short distance flight, depart on 22:00 and just one hour flight. Cabin crew are so busy when on board because they have to prepare many things in a short time. After boarding, cabin crew gives a towel and a cookies to everyone and a bottle of a drinking water is in front of the seat.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteGuangzhou to Hong Kong
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"attentive and professional"

(China)

Trip Verified | Shanghai to Hong Kong. Arrived at airport 90 minutes before departure time. Check-in counter informed me that I could take an earlier flight. With my consent, rebooking was immediately done and boarding pass issued. There were only 3 passengers in business class cabin. Cabin crew was very friendly, attentive and professional. After take off, dinner was served. Food is well prepared and perfectly done. Seat is comfy for a 2 hours flight. Arriving punctually. For me, Cathay Dragon is the best airline between China mainland and Hong Kong.
AircraftA330
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteShanghai to Hong Kong
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Generally it was fine"

(China)

Verified Review | First flight with Cathay Dragon from Shanghai to Hong Kong. Generally it was fine. The PTV was great with lots of movies to choose from and KA provides free on-board earphone. However, the breakfast was not that good. Although I usually don't expect a lot in economy, I would say the hot breakfast was below average. The aircraft which was an A330 was nearly 20 years old, but the overall maintenance was nearly excellent. Clean washrooms and comfortable seats for a short-haul flight. The staff in Shanghai Airport really need to improve their service attitudes.
AircraftA330-300
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteShanghai to Hong Kong
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"friendly, attentive, polite"

(Malaysia)

Verified Review | Flew Cathay Dragon from Hong Kong to Beijing. Ground check in was smooth at Hong Kong Airport. The ground crews were friendly and attentive. A good sign that we were in good hands onboard Cathay Dragon. Seat asignment was be 3x3. Seat pitch and width are pretty roomy for a guy like me at 179cm in height with moderate 78Kg in weight. Cabin crews were friendly, attentive, polite and well groomed. Food and drinks was top quality and they serve Haagen Dazs Ice Cream for dessert. Will recommend them to other travellers and will choose them again.
AircraftA321
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHong Kong to Beijing
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"polite, cheerful cabin crews"

(Malaysia)

Verified Review | Hong Kong to Kuala Lumpur. My first time boarding this airline. Very friendly, polite, cheerful cabin crews and excellent service. Food and beverages is very good and actually better than their sister airline Cathay Pacific. Will definitely recommend them to other travellers. Will fly them again in future.
AircraftA330
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHong Kong to Kuala Lumpur
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"service by crew members was good"

(United Kingdom)

Verified Review | Okinawa Naha to Hong Kong. Check-in and ground service at Naha airport were handled by JAL staff, which made the experience fantastic. A clean and well-maintained narrow body plane with on demand inflight entertainment system. Food was mediocre but service by crew members was good. Seat was comfortable, not thinly padded. No jet bridge available at Hong Kong, and a bus was used to transfer passengers to the satellite terminal, after which passengers are treated with a long walk and additional transit train service before arriving at border control. A usual long wait for baggage at HKG.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteOkinawa Naha to Hong Kong
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"inflight experience was pleasant"

(Malaysia)

Verified Review | Hong Kong to Kota Kinabalu. I had a superb and memorable flight with Cathay Dragon from Hong Kong to Kota Kinabalu. There was a long queue as when I arrived at the Cathay Dragon check in counter in Hong Kong, but I had a swift check in process. Priority boarding was given to passenger who requires special attention and business class passengers followed by Economy class. This flight was operated by A320-200 registration B-HSU. I was greeted by as I boarded the aircraft and guided to the assigned seat. Inflight meal served approximately half an hour after take off. Breakfast with a choice of sausages with omelette and chicken with noodles. The omelette is delicious. In flight meal serving process was efficient. Cabin crew was available to serve hot beverages. Based on my observation and flying experience with Cathay Dragon, the meal portion has been resized to smaller portion since last year. I would suggest Cathay Dragon reconsider re introduce cakes into meal tray again. Overall inflight experience was pleasant. I look forward for more flight with Cathay Dragon in the near future.
AircraftA320-200
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHong Kong to Kota Kinabalu
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"refused for our connecting flight"

(Netherlands)

Verified Review | Hong Kong to Hanoi. Cathay Dragon lets a family with two children just stand because of overbooked flight. After a 11-hour flight from Dusseldorf to Hong Kong, we were refused for our connecting flight due to overbooked flight. Only 5 hours later we could fly (with Vietnam airines) to Hanoi.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHong Kong to Hanoi
Date FlownAugust 2017
Ground Service 12345
Value For Money 12345
no
9/10

"not hesitate to use them again"

(Hong Kong)

Verified Review | Being the only airlines that flies direct from Hong Kong to Penang, Cathay Dragon codeshares with CX and MH etc. I bought my ticket on MH (much cheaper that way!) and was able to select this outbound flight with no extra charge. They use a regional business class 2-2-2 product for this route. It is a spacious recliner type seat, which was good enough for short to medium haul fights. For this 3-hour flight, their service was impeccable, warm and smiling. Cabin was less than half full, so it was very quite and relaxing. The meal was good too, with 3 choices, portion a bit small but sufficient, and quite tasty. Cathay Dragon managed to get us there a little ahead of schedule, which was very impressive. I will not hesitate to use them again in future.
AircraftA330-300
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteHong Kong to Penang
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1 to 10 of 19 Reviews