Buddha Air

✅ Trip Verified | It has been a while since I had flown this company but unfortunately their offering is poor and service appears to have deteriorated, in spite of them being considered the more 'reputable' airlines in Nepal, with a general lack of professionalism in all areas. I was at the airport 1.5 hours ahead of departure, as instructed on the ticket - but it was total chaos. Everyone was standing around with no place to sit and I was told the desk (just a kiosk in a large crowded hall) wasn't open yet. I had to stand amongst the crowd for almost 40 mins before it finally opened - why couldn't they have just checked us in and let us rest in the waiting lounge? The flight was about an hour late, which is actually not bad considering the frequent disruption in Nepal's airspace. On board, the plane interiors looked tired and rundown and clearly were in need of refurbishment. The cabin crew were polite, but there was absolutely no in flight service, not even a glass of water - a few years ago I remember being offered a snack and drink. The return was a drama. My flight was cancelled the day before, and the new flight was delayed by 2 hours, but when I arrived at the airport, I was on put on a different earlier flight which was also delayed - very confusing. Fortunately there is a proper luggage reclaim system in operation now, unlike in the past when it was all manual. For this generally poor service, the price was pretty outrageous - $204 return for a half an hour flight and this was apparently the lowest fare available, when you can get tickets on a similar flight in India or Europe for $70-80. Note that this is a monopoly fare just for 'foreigners' - prices for Nepali and Indian citizens are less than half. It is actually very sad, as these companies should be trying to support tourism and contributing to national development - yet instead they see guests to Nepal as an opportunity to make a quick buck, and think that foreigners will put up with this sub-standard service and will be happy to pay a premium for it. Very bad for Nepal's international reputation and serious government regulation needed to reign these companies in.

✅ Trip Verified | We had a flight from Pokhara to Kathmandu as per the image attached, it got delayed by 2 hours, we missed our international flight from Kathmandu and lost 50000INR. It's not unforgivable as weather conditions are out of anybody's control. But what made us feel bad was the arrogant behaviour from the man in charge of the boarding gate. He was so rude on my enquiry about the delay that we felt as if we were beggars travelling free of cost in your flight. So, I would like to remind you people that you should refrain from appointing such merciless ones on your counters. Afterall, we spent our hard earned money for your flight! So at least ask them to be sympathetic on the flight delays that are going to happen in the future.

Not Verified |  Counter attendant in Kathmandu have no manners while dealing with passenger. The worse experience while traveling with Budhha Air.

✅ Trip Verified | Such a shameless worst service I have ever taken. I have chosen Buddha Air 3 times up to now and Buddha Air is always delayed. 1.5 hrs delayed and they kept us inside the bus for the whole 1.5 hrs in this heat. They said they were maintaining the tire first and they said their airplane’s door needed maintenance again. February 2, 2023 is going to be my last flight with Buddha Air. Worst service and worst passenger handling. The crew members don’t even know how to handle the crowd. Buddha Air - never again.

✅ Trip Verified | Each and every time this airlines flights has been delayed by minimum of 30 minutes. If thats the case then they must early inform all the passenger either by email or by a text to their respective mobile so that we dont have to wait inside an airport for over more than 2 hours. I had a flight in 01 feb 2023 at 1045 and now the flight has been merged with 1145. At least they could early inform. What a shame to Buddha Air. Customer satisfaction is in negative level.

✅ Trip Verified | Worst airline. I will not fly any more with this airline. Unprofessional customer service. Feel ashamed to say it’s my country airlines

✅ Trip Verified | Very inconvenient, lack of efficient communication. Buddha air should value their customers and theirs time. I had multiple travels last month all of those flights were 1-2 hours late. It would be helpful if they can announce incase of those scenarios for elderly customers.

Not Verified | Bad experience: we had other flights too and were always late: unprofessional and unorganised at the airport counter: will never fly again with this airline.

Not Verified | Biratnagar to Kathmandu. I waited for 5 hours just to be notified that my flight was cancelled. I arrived airport at 1600 to catch my 17:25 hrs flight, we kept on asking if our flight was ready they told us our flight was being held but surely we would fly at 1800 hrs. But it was around 2100 hrs after boarding they told us our flight was cancelled as the pilot told his time was up! Disgusting and unprofessional.

✅ Trip Verified | Bharatpur to Kathmandu. Flights are always delayed and you often can't even find online updates. Basically, you arrive to the airport in the morning and the delay can be anything from 2 hours to 5.