Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 560 reviews
4/10
3 star Skytrax Rating
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7/10

Brussels Airlines customer review

(Netherlands)

BRU-BCN in B flex economy. I booked well in advance at a low priced one way and did an upgrade bid to B flex. This entitled me to fast lane security and a snack (pizza) on board and drinks included. Additionally you could buy lounge access at another 15 euros which I did. Lounge at gate A section was on the small side but standard snacks/sandwiches provided. Staff onboard/lounge/check in were very friendly and able to communicate in Dutch. Flight was operated with a 319 and I was seated on row 2. Leg-space was minimal and no separation was made on board (1 row c class-1 pax) row 2-3 Eco flex rest economy with BOB. I did find I got value for money especially including lounge access with free wifi. On board magazine and newspaper offered. No taxfree/shopping service. Just 3 crew members. A decent 3 star airline. Flight was delayed by 30 mins.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Brussels Airlines customer review

(United States)

We flew from Brussels to NYC and it was a very unpleasant trip. The attendant was unprofessional and little help and assistance was given to families. Myself and young child sat at the front while my husband sat at the front. There are many airlines that flight this route and have choices. Little entertainment for young children. We were in transit and not enough time to get to our gate. I would not recommend to family and friends.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Brussels Airlines customer review

(United Kingdom)

A very pleasant quick 40 minutes hop from Heathrow to Brussels seated in rows 1A and 1c - greeted by friendly staff who served a glass of champagne before takeoff take off on time and inflight service was an acceptable continental breakfast for a short flight with champagne - a better option is the vegetarians special breakfast which is a fruit plate. Friendly discreet non intrusive service was good and we landed in Brussels 10 minutes ahead of schedule.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(United States)

Party of two business class on an Avro RJ from Stockholm-Bromma to Brussels. Facilities at Bromma are quite desolate and overpriced though I don't suppose that's Brussels Airlines fault. However they probably have enough influence to put in some more chairs. Despite the fact that the terminal is essentially a re-purposed hangar it is in a great location and for that reason we were thankful that Brussels Airlines flew there instead of the more crowded and less convenient Arlanda Airport. Once we got on board we were somewhat surprised that the business class seats were identical in their physicality to those in the economy sections. However our fears that we had not gotten what we paid for were lifted once we discovered that the seats were quite comfortable and the legroom between the seat and the bulkhead (The Avro’s sole row of business class seats is the front-most row just behind the bulkhead) was more than adequate and the flight attendants were very attentive spoke decent English and served meals that were in their quality above the normality for short-haul flights. Hot washcloths were available at the beginning of the flight and later on upon request. No "real" IFE but newspapers in a variety of languages were given to the business class passengers as were various magazines some published by the airline some not. I read the New York Times and the Economist both of which were available in English. The airline also had a magazine in English French and German highlighting its various destinations. Overall the experience was very pleasant and we would do it again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Brussels Airlines customer review

(United Kingdom)

With one exception most aspects of my flight were either good or average. Unfortunately the ill-designed seats on their long haul flight mean that I wont be flying with them again until I am certain that their fleet of Airbus A330's have been replaced. The seats have hard and thick adjustable headrests which appear to have been added as an afterthought meaning that the head is pushed 7cm or so forward of the shoulders. This affected all of the similarly disgruntled passengers in my vicinity with the exception of children not big enough to reach the headrest. If you are planning a trip with Brussels Airlines try sitting with your head stuck out 7cm forward of your shoulders whilst going through the booking procedure and see how it feels. Then imagine how it will feel after 8 hours and book with a different airline. There are about 5 airlines running between Europe and Uganda now and nothing would make me choose Brussels above the others. It is a shame that something so easy to get right as a seat which is the same shape as a human being renders this airline unusable because the rest of the service was fine and timings excellent. The crew were great the food acceptable and entertainment good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Brussels Airlines customer review

(United Kingdom)

BRU-CPH. Economy flex. Brussels airlines operates this route as a duopoly with SAS and it shows in the fares that are charged. My travel plans depended on the weather forecast in Denmark so I was only able to book 72 hours in advance. The cheaper of the two economy cabins had sold out on all 3 flights. The flexible ticket cost about 3 times the advertised minimum fare. Despite this I was charged 8 euros for paying with a credit card (none of my debit cards were accepted by the airline's web site). The ticket allowed fast track security although as this lane was merged into others there was no advantage. Extra cabin baggage was also allowed but as the ground staff did not enforce the cabin baggage policy this was again no advantage. The flight left 20 minutes late as the handling agent had not loaded the bags in time. The seat had no head rest and felt like it had almost no padding a bit like resting on a leather covered ironing board. There was no magazine in the seat pocket. The advertised free light meal/snack was a bread roll with two slices of cheese with terrible coffee served in a small paper cup. The stewardess even had the nerve to tell me to enjoy my meal as she handed me the bread roll. In my opinion this airline provides budget service at legacy carrier prices.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Brussels Airlines customer review

(Belgium)

Malaga -Brussels in business. Flight delayed by 1hr average service not enough attentive to customers needs. Separation between business and economy b flex does not exist no privacy. Food is very average nearly bad and non tasty b flex meals seem better. The quality / price ratio was very bad a return ticket for a 2h45 flight is around 900 euros. Experience is not worth the money spent.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money N/A
no
10/10

Brussels Airlines customer review

(Belgium)

1 August 2014 flight SN3175. Flew this airline from BRU to FCO in Business class. Friendly service nice clean plane relaxing flight all I needed in the end.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Brussels Airlines customer review

(Belgium)

JFK-BRU C Class. Just one word to describe SN and its services on Transatlantic routes - vile! All is wrong check-in lounge boarding and once onboard is all total chaos and inflight service is so average! They have lost it completely only fly them when there is no other alternative available. Will not recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Brussels Airlines customer review

(France)

We recently flew with this airline from Brussels to Lyon France. An hour before departure with our boarding passes already in hand we discovered that the flight had been cancelled. A half-mile trek back to their desk and we were informed that we would be put on a flight to Geneva and then a bus to Lyon. There were about thirty of us and when we arrived in Geneva we had to wait in the baggage claims area for an hour and a half-standing until the bus arrived. We arrived about 4 hours late in Lyon. No excuse was given for the cancellation and when I wrote to the airlines for an explanation I received no reply in return.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no