Brussels Airlines

Hamburg-Brussels-Warsaw. Worst flying experience ever and I am quite experienced with low-cost carriers. The Hamburg-Brussels flight was late and they didn't bother to inform us until 1 minute before the gates were supposed to be closed. Thankfully Brussels-Warsaw was also late and it the only reason I made it to the gates on time. This and that I was able to run and without kids. On this flight there was not enough space to put my bag in overhead compartment designated for my seat. I asked FA to help me and she just said "You will have to keep it under your seat" without even bothering to check if any space was available. We did made it on time to Warsaw but it was horrible experience. If I missed flight to Warsaw I would have to spend night in a hotel. Never again! I'd rather fly Ryanair!

Brussels-Lisbon 9 Nov 2014 and back 12 Nov. The plane was an A320 both ways. Departed with a delay of 10 minutes in Brussels and arrived 10 minutes early at Lisbon Airport. Plane was not full that Sunday morning (departure was 11.20). Entertainment was the flight info and some cartoons played at the general screens. FA's were very professional and friendly. For Light&Relax food and drinks were for purchase. Luggage arrived in Lisbon 30 minutes after landing. The return flight to Brussels (departure 13u45) was completely full. This time no entertainment for the 2h25 flight. Departed and landed on time. FA's this time were also very friendly and professional. One of the FA's on the flight to Lisbon recognized us and asked how was our trip to Lisbon. Arrival in Brussels was at the B- terminal (non Schengen) and we must go by bus to the Schengen terminal. Before arrival the crew announced the connecting gates for passengers in transit. Luggage was already at the belt when we arrived at the Luggage claim area.

Brussels have downgraded their intercontinental economy passengers so they don't even qualify for a snack on the connecting flights to Brussels. The flight attendants have no idea about the small print that says if you show a boarding card for the intercontinental leg you get a complimentary drink. A complete shambles Brussels reinstate the flex&fast rate for intercontinental passengers. Obviously a decision made by bureaucrats in Brussels who never use the connecting flights.

Had to fly from HAM to BHX with Brussels Airlines due to no other flight available on short notice on a Sunday. Booked the last economy seat on the flight for whopping 560 Euros. Personal space was poor and the aircraft seemed configured for the maximum seat count. Flight was 1-stop with a stop at their depressingly dull and chaotic Brussels where I had to wait 3 hours for their delayed connection to BHX. The plane turned out to be a Dash-8 Q400 turboprop. Other airlines inform you about the plane in use Brussels Airlines does not and I wouldn't have booked an insanely expensive but poor quality flight if I had known what kind of airline this is. I will certainly never fly Brussels Airlines again.

BRU-GVA-BRU C Class. Quick check-in fast lane for security and new lounge looks good but still over crowded. Boarding fast and although quite a full c cabin service was done by very experienced service. Return good check in and fast track for security plus rather good Senator Lounge in GVA. Once on board hoping to get same great experience but wrong was I only 1 row of C class and with 3 pax. Service was appalling and uneventful. Quick flight. Ambiguous feelings with SN is like a lottery ticket never know if you will win but always hoping for it! Not a continuous good service a real shame.

We were two couples flying to Milan to celebrate a 50th birthday of one of the wives. Arrived at Manchester checked in for 6.25 am flight to Brussels. We sat on the plane for over an hour waiting for other passengers to be boarded due to lack of check in staff at Manchester. We finally took off an hour late at 7.25am. Prior to landing announcement on plane stated that New York flight had been held for passengers but all others would have to be transferred in other words we had missed our connecting flights! Upon arrival we were met by a female Brussels airline employee who just handed us new tickets and said we had been re-routed via Munich to Milan and to make matters worse to Milan Malpensa airport and not Linate airport (Linate is much nearer to Milan). She could not explain why it was okay to hold the plane in Manchester for over an hour to accommodate late passengers but they were unable to do so for us and the other passengers who missed connecting flights. We were not even shown where to go to check in for the rescheduled flights. Appalling customer service! We did try to complain at the Brussels airlines "help" desk but where met by a wall of indifference they did offer us 8 euro food vouchers. To cut a long story short we lost almost a full day of our holiday. We will never use them again.

Very pleasant flights - Venice Italy to Washington Dulles by way of Brussels. Flights were on time aircraft were clean and in excellent condition and cabin crews pleasant and attentive. Transatlantic sector was flown by an A330-300. Legroom was in coach was about 33-34 inches the most generous I've seen in recent memory. Food was good and reasonably plentiful and cabin staff passed through the aisles at least once every 30 minutes to refill water cups. Seat-back IFE was good but somewhat limited compared to other carriers' offerings (no games and a total of perhaps 30 to 40 TV shows and movies available). Would happily fly Brussels again.

BRU-VIE C class on 26-9-14. Check in a disgrace rude handler of passenger lack of staff in business counter and rude staff checked me in in eco. The employee on purpose did not print my Senator number on my boarding pass and had to re-issue the boarding pass in lounge. Temporary lounge a total disaster overcrowded and with service staff that shout and interact in between them. Usual messy boarding with no priority and once on board realised Business class was just the one first row. Crew staff totally uninterested. except a junior stewardess who kindly helped me. For the rest will not recommend.

JFK-BRU-ATH - excellent flights. Staff were great the flights left on time the in-flight entertainment was wonderful and the food was delicious. I would definitely fly them again!

This was a short chaotic hop from Brussels to Heathrow - Flight 2093 - on 4th September 2013. Boarding was via coach between the terminals and was chaotic. There was no priority boarding for business class it was pretty much a free for all. We were greeted by a friendly purser who showed us to our seats but did pretty much little else even when someone tried to help themselves to the free middle seats in business class until I asked her to. The plane took off 35 minutes late as then kept trying to cram passengers on consequently there was no pre flight drink. Breakfast was chucked at us 10 minutes into the flight. It consisted of half a roll with cheese and ham a yoghurt and a fruity selection which was served with a glass of champagne served from a big bottle. Service was pretty indifferent but in their defence the place was completely full. We landed at Heathrow 30 minutes late with baggage arriving in my case 20 minutes later. In my partners case 35 minutes late as despite being tagged priority was last off.