Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 560 reviews
4/10
3 star Skytrax Rating
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Brussels Airlines customer review

(United States)

Had a flight from Brussels to Ouagadougou Burkina Faso which was scheduled 4 hour and 55 minutes. They re routed us with other flights to Accra Ghana then to Abdijan then to Ouagadougou to pick up more passengers. We flew right over Ouagadougou and this added 5 hours 20 minutes to our route. They did not apologize or care for the huge problems it caused or keeping us on a plane against our will for an additional 5 hours 20 minutes. I will never fly this airline again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Brussels Airlines customer review

(New Zealand)

MAD-BRU and BRU-BUD. Fare was competitive with the direct services of Wizz and Ryanair. Earned Star Alliance points for both segments. Crew were excellent and efficient. No IFE and the food and beverage is pay as you go (I had a cold drink). This is a regional low frills carrier but several steps above the budget alternatives available. Was nervous about a 30 minute connection in BRU but made it with time to spare and my bag made it to Budapest as well. Would definitely fly them again short haul.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Belgium)

Had a flight MAD-BRU on 20/02. As a Star Alliance Gold Member I had access to the lounge in Madrid. Priority boarding went smooth. Comfort and service inside the plane were OK for this short flight. Satisfying experience over all. Only negative point is that the five pieces of luggage with a priority tab were delivered last upon arrival in Brussels.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(Belgium)

BRU-BCN on 13/02. Easy and fast priority check in (Senator). The new SN lounge The Loft is a great place for having a drink and some food before the flight. Plane was A320. Comfort OK for the short flight. No IFE. Friendly staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Brussels Airlines customer review

(United Kingdom)

Our outward flight to Barcelona from Birmingham was delayed by 6 hours without explanation. The return flight was delayed by 14 hours once again without explanation. The seats are uncomfortable. The hotel that we were put up in was a cheap transit type hotel with poor beds bedding and pillows. There were no curtains at the window either. The airline is trying to portray itself as a large national carrier but it is nothing more than a “tin-pot” disorganised budget airline. However the staff were friendly and did try to assist with our questions. I will never fly with this airline again and would suggest if you read this you heed my advice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Brussels Airlines customer review

(United Kingdom)

PRG-BRU-EDI Brussels Airlines is effectively a low-cost airline disguised as a proper national flag-carrier. Cramped aircraft with extremely uncomfortable seats and on both legs of my flight absolutely no overhead luggage space meaning that I had to keep my briefcase under my feet. There were two of us in our party and yet somehow we weren't seated next to each other - and the issue was explained to me as being unsolvable by ground staff. Absurd amounts of queuing for boarding and disembarking although the way boarding was called- one would believe that there was some logic being employed. Absolutely nothing is handed for free if you are flying Economy - not even water which again goes back to the point that they are operating as a low-cost carrier. Cost of a tickets is slightly lower than the cost of ticket on e.g. Lufthansa but not as low as Easyjet or Ryanair both of which in my opinion offer a direct service superior to Brussels Airlines. Also on a side note - Brussels Airport which is the airline's hub is a nightmare.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Brussels Airlines customer review

(United Kingdom)

LHR-BRU return on A319. Small old aircraft. Seats unbelievably thin and hard even less comfy than LCC like AirAsia. Both legs departed late. However cabin attendants were friendly and helpful. It is obvious that they are doing cost-cutting but they still give water and pieces of Belgian chocolate for free. For a very short flight not bad at all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Brussels Airlines customer review

(Luxembourg)

We flew the LIS-BRU flight leg thinking it would be a TAP flight. Unfortunately we got to experience the true horror of flying low-cost and paying normal carrier prices. No free food or drinks included. The seat must have been the worst seat I had ever sat on during a flight. Like somebody else said an iron board with a leather cover. They revisited the concept of a head rest and installed instead a flat rock to rest your head on. I guess the hard plastic of the front seat in my knees came should not have been a surprise after this. In BRU airport we were taken to the non-Schengen terminal and then with a bus to the luggage terminal. Outside through rain and snow. Overall one of the worst and deceiving flight experiences.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Brussels Airlines customer review

(Poland)

Hamburg-Brussels-Warsaw. Worst flying experience ever and I am quite experienced with low-cost carriers. The Hamburg-Brussels flight was late and they didn't bother to inform us until 1 minute before the gates were supposed to be closed. Thankfully Brussels-Warsaw was also late and it the only reason I made it to the gates on time. This and that I was able to run and without kids. On this flight there was not enough space to put my bag in overhead compartment designated for my seat. I asked FA to help me and she just said "You will have to keep it under your seat" without even bothering to check if any space was available. We did made it on time to Warsaw but it was horrible experience. If I missed flight to Warsaw I would have to spend night in a hotel. Never again! I'd rather fly Ryanair!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Brussels Airlines customer review

(United Kingdom)

Brussels have downgraded their intercontinental economy passengers so they don't even qualify for a snack on the connecting flights to Brussels. The flight attendants have no idea about the small print that says if you show a boarding card for the intercontinental leg you get a complimentary drink. A complete shambles Brussels reinstate the flex&fast rate for intercontinental passengers. Obviously a decision made by bureaucrats in Brussels who never use the connecting flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no