Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 391 reviews
5/10
3 star Skytrax Rating
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Brussels Airlines customer review

(United Kingdom)

Travelled two days ago with an elderly disabled friend from Oslo to Brussels. The plane was twenty minutes late taking off - which was worrying as we had a short time connecting flight to catch in Brussels. To be fair Brussels Airlines put us in a car and dropped us "near" - their words - to the security check in. In reality it took twenty minutes to navigate through the confusing Brussels Airport and the extremely arrogant Belgian security staff. We just made our connecting flight in time. My disabled companion was extremely stressed and needed his heart medicine more than once.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Brussels Airlines customer review

(France)

Brussels to Entebbe via Kigali in business class. Seats standard business no possibility to lie flat and primitive video system (no VOD). Service excellent attentive sufficient number of attendants food extremely good. Wine list small but high quality wines in all a very nice trip.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Belgium)

BRU-LHR.Checked in online and walked straight to the gate. The bus driver didn't seem to know where the RJ100 was parked and drove us around almost every corner of the airport. The suitcase (even though it is within cabin luggage size limits) does not fit in the AVRO overhead lockers. Typically FA's place it in the front of the plane and hand it over when leaving the aircraft. Last week the flight to LHR was delayed by more than one hour There was no food no coffee no tea due to a strike at the catering company. When leaving the aircraft I asked for my luggage and was told to get it on the conveyor. After passing the IRIS scan instead of passport control (which is a real time saver in London) I could wait for over 30 minutes to receive my cabin luggage back. Usually SN Brussels Airlines has a very good staff and service but this time a was slightly disappointed.
Cabin FlownPremium Economy
Value For Money 12345
yes
9/10

Brussels Airlines customer review

(United Kingdom)

NCL-BRU in Economy Flex. The small embraer plane is operated by BMI Regional. Very punctual service only one cabin crew each way but they were excellent. The food was good. My only gripe was that I wished I'd flown Economy and saved money. The seat is exactly the same as is the leg oom. In reality the extra money (which was considerable) is really for a newspaper a couple of drinks and a cold meal. If you are on a flight for less than two hours then I would recommend economy.
Cabin FlownPremium Economy
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Denmark)

CPHBRU-BRS return in economy classflights on time. Cabin staff very service minded and helpful. Seat pitch more than adequate. Even though I had to pay for drinks and snacks the prices were OK food fresh and a good selection of Belgian beer. There's also diabtec friendly food and a vegetarian option. Only moment of irritation was transfer at BRU which when transferring from Schengen to Non-Schengen requires at least 25 mins of walking.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Brussels Airlines customer review

(Belgium)

ATH to BRU in B-flex. ot stuck in ATH with so many others due to the volcano eruption - very well taken care of. Brussels Airlines arranged accomodation for us very well informed and promptly rebooked and sent home as soon as operations resumed. Very nice cabin crews in both directions.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Brussels Airlines customer review

(Spain)

MAD-BRU-NBO return with my Miles & More miles. Short haul flights on old 737s but cabins were clean and decent. We were on b-flex economy so were offered a meal which was nice. Long haul on A330-300 with nice pitch but no IFE which would have made a big difference and ok meals. Cabin crews very good except for NBO-BRU where more veteran FAs not so nice. Overall a reliable airline with acceptable service.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Brussels Airlines customer review

(Belgium)

Brussels to Berlin in b-light and back in b-flex. Clean and comfortable Avro's with good legroom and wide seats (only 5 seats in a row). Crew friendly and with good language skills. Food in b-flex nothing to write home about but drinks of good quality and plentifull. Check- in in Brussels quick and easy thanks to my silver status with Miles and More. Completely other story at check-in in Berlin. One attendant only arrived two hours before departure and as there was only one row nobody cared about priority check-in for premium passengers. Unacceptable.
Cabin FlownEconomy Class
Value For Money 12345
yes
4/10

Brussels Airlines customer review

(Belgium)

BRU-GVA-BRU in b.light. Outbound flight on nearly full Avro RJ 100. Only two FA's but very friendly service. Flight arrived on time. Return flight on ageing B737-300. Departure delayed due to late arrival of aircraft and further delays due to heavy traffic at GVA. Arrived in BRU one hour late. Only three FA's on this full evening flight very poor service. Maybe not if you were in business or b.flex (one third of all passengers). Sales of drinks and snacks in b.light by just one FA (what were the others up to?) started just two minutes before descent into BRU. Very rushed service as a result. Service in general mostly non-existant unfriendly and disinterested. Simply not good enough given the fact the return fare was EUR 250. Taped announcements very annoying. Live announcements in Dutch virtually incomprehensible.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Brussels Airlines customer review

(Portugal)

I fly regularly between Porto and Gothenburg via Brussels with Brussels Airlines. The time table suits me the way you are treated is very good cabins are clean and comfortable and as far as service is concerned you get what you pay for. And the prices are very good compared with other options I have.
Cabin FlownEconomy Class
Value For Money 12345
yes