Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 560 reviews
4/10
3 star Skytrax Rating
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2/10

Brussels Airlines customer review

(Germany)

If you like the service level of low-cost airlines like Ryanair but don't mind paying a multiple of their prices Brussels Airlines is right for you. I'm a regular traveler between Berlin and Brussels. The fare is usually around EUR 450 when booked 2-3 weeks in advance. You might think that this entitles you at least to a free cup of coffee but not at Brussels Airlines. No inflight entertainment. They call this 'service' concept 'branded fares' and probably paid consultants millions for this brilliant idea but for me it's Easyjet on this route from now on.
Aircraft319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBerlin to Brussels
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

Brussels Airlines customer review

(Belgium)

BRU-NAP return. Online check-in worked very well this time, so a big plus! Very clean and comfortable Airbus A319 aircraft on both ways. Cabin crew extremely professional, friendly and helpful. Both flights delayed due to atc restrictions (out) and one runway closed in Brussels (return). Recommended!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBRU-NAP return
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
3/10

Brussels Airlines customer review

(Belgium)

Living near Brussels often obliged me to book Brussels Airlines (BA) for short flights. Although being a FF, nothing really distinguished me from the once-a-year tourist flyer. BA often changes my (chosen and paid for choice) seat. Its frequent delays ("due to late arrival" - I add "of the BA flight") are nerve-racking as they never inform you - even if they have my smartphone number. It uses subcontractors in other airports who simply don't know what they stand for (when I have for instance a golf bag, it takes an extra 15 min for check in to verify why I don't have to pay). It never serves a drink or snack in economy (or what is equivalent to it). And when you have to pay for it, often your choice is not available. No onboard newspaper (standard with normal commercial airlines economy). Excellent in sending excuses and offering (worthless) compensation. Many incidents on its booking sites (so that you can start all over again at higher prices). Too costly for very low value. Avoid it if you can. I decided never to rely on it anymore preferring connecting flights than direct flights with this kind of company.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Brussels Airlines customer review

(Germany)

Flight from Florence to Brussels total chaos. Half the passengers were not allowed to board as according to the captain they did not have enough fuel and needed to reduce weight. All luggage was offloaded and so none arrived in Brussels. Still waiting as there is only one flight a day. When SABENA was alive most things went wrong but no one understood why. With SN they tell you why but it still goes wrong.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFlorence-Brussels
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
2/10

Brussels Airlines customer review

(Belgium)

SN2318 GOT-BRU on 18/05/15. Checked in 20 hours before departure and only 4 seats left! Boarding planned at 5.40pm which is the time the plane was supposed to land from his previous flight (SN2317 BRU-GOT). So of course boarding started late. Passengers were then asked to board fast with the result of being stuck for long minutes in the boarding tunnel. Enjoyable! Plane was fully booked with many noisy babies on the knees of their parents. Some trash of previous passenger were left at my seat. Inflight magazines were dirty with ripped pages. Service in economy started after 35 to 40 minutes (on a 1h30 flight!) with no other reason than a bad organisation. Only one sort of sandwich left when it was my turn. I had to decline even if I was starving. No excuse from staff. Nice smooth landing I have to say. On short-haul flights Brussels Airlines is more and more a low-cost airline with low-cost service at expensive prices. The return flight BRU-GOT-BRU without checked luggage (check and go) booked more than two months before departure cost me 225 EUR (far from the loss-leader price of 69 EUR)! As member of the same group they should see how things work with Lufthansa or Swiss!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Brussels Airlines customer review

(United Kingdom)

27/5/15 - SN3722 MAD - BRU then SN2177 BRU - MAN. First problem was poor organisation at the airport 1.5 hours until connecting flights and final destination Brussels passengers were separated. This could have been done immediately and would have reduced the delay to passengers. Problem two we were lied to by the assistants at the help desk after 2.5 hours waiting. We were told that no flights left Madrid for the UK in the afternoon then when we complained we were offered Newcastle as our only option rather than Manchester then the passengers next to us were offered a flight to Manchester so we complained again and after 3 hours were offered a flight to Manchester. We arrived 5 hours after our original flights. While the issue was not the fault of the airline the poor organisation and lying of the Brussels Airlines was the fault of Brussels Airlines. Totally unacceptable.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
5/10

Brussels Airlines customer review

(Canada)

FCO-BRU in Economy A319 aircraft early morning. Departed on-time landed on-time that's all. Low-cost carrier at its best no free water provided no IFE no smiles and lots of attitude from cabin-crew (except for one member) awful seats old aircraft. It is fine for short flights less than 2 hrs time I guess long-haul flights on A330 are different but will try to avoid it in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Brussels Airlines customer review

(Uganda)

SN 465 20th April EBB-BRU and SN 465 BRU-EBB 25th April. It beats my understanding why those head rests were added on the seats. A head rest is supposed to give comfort not torture. One needs a pile of pillows to support the back otherwise one has to sit hunched like a monkey. Fares to Brussels are much higher than some airlines but I decided to fly SN thinking it might be a better choice. The moment I boarded and sat down I regretted my decision because I realized I could not sit straight neither could I recline on my back. I inquired from a flight attendant if this "slab" could be removed but he said it was not possible. I had to resign to my fate and endured the torture for more than 16 hours (to/fro).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Brussels Airlines customer review

(United States)

IAD-BRU-LYS in economy. Brussels Airlines was the low-cost provider and I cannot say anything super negative about them. Flights were on time food was decent and AVOD was more than adequate. FA's were not overly friendly but were helpful enough. Perhaps my cost-conscious flying experiences recently have lowered my expectations a bit too far but I thought Brussels Airlines was fine. Would definitely recommend and use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Brussels Airlines customer review

(Belgium)

Vienna to Brussels - in the same cabin this airline does operate business economy with service and economy without - the last one with checked luggage or hand luggage only. I did receive a newspaper and a coke with one ice cube. Must describe FA as correct but not friendly - cold meal was horrible cold stodgy rice with some shrimps and a sweet and sour sauce - lucky there was a very small piece of cheese and 2 chocolates - plastic cutlery in business class. Choice of drinks was not presented - so I went for a second coke once again with one ice cube. One of the poorest business class services. Luggage was delivered in less than 20 minutes.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no