Brussels Airlines

✅ Verified Review | Flew Brussels Airlines from Málaga to Brussels. I guess it cannot get worse than this in Europe: For an 800 Euro ticket I got: No priority boarding, old and worn aircraft, mediocre Economy style food with tons of allergens, plastic cutlery, lost luggage and multiple hour delays. Seat was average and the crew, at least on the outbound flight, was trying but it remains beyond my comprehension how this airline can be a member of Star Alliance.

✅ Verified Review | Copenhagen to Brussels. I got to the airport, only to be told that me return business class ticket had been cancelled as it was a "duplicate". I was offered no assistance, no offer to rebook the cancelled ticket as it's fully flexible and was simply told that I could try at the third party ticket counter at CPH. I got there and was told there was nothing they could do. They pointed me to a pay phone, but then I ran out of DKR for making phone calls. I asked to use their phone and was told over the phone that I couldn't be helped and that my best bet was to buy a new ticket at the counter for flying, which I did. I was then told that my refund would be processed upon arrival at Brussels Airport. Upon arriving at Brussels airport, I was told that I couldn't be helped. I booked the same flights there and back. I found that they had cancelled my ticket because they wanted to sell all of the return flights seats as Economy. That's why my business class seat was cancelled. It took three months to get a refund of the ticket price. Lufthansa was gracious enough to refund me the booking fee, as Brussels Airlines refused to. It then took me until December to get the EU mandated compensation out of Brussels Airlines. Avoid at all costs.

✅ Verified Review | The journey with Brussels Airlines started badly as the Brussels-Douala flight was overbooked and I was relegated to standby. After a very stressful wait at the gate I was the last passenger to get on. This is the first time this has ever happened to me and it was very unnerving. Once on the plane things were ok. Cabin service was efficient, if a little graceless. The return flight was ok, particularly as I had managed to get an upgrade to Premium Economy. I don't know if it's the same on other airlines but there were only 4 toilets in the economy cabin, and on the return leg one was out of order before the flight even took off. This caused long queues in the aisles which must have inconvenienced both the cabin crew and the passengers seated nearby. All in all things were ok but I would not use this airline unless I had to.

✅ Verified Review | We had booked a flight between Manchester and Billund via Brussels. First, on the return leg, the 21:00 take-off from Brussels was delayed 15 min for some reason. Then one of the stewards had some kind of health problem. This is force majeure, but what happened next is not! It took them more than one hour to decide that the flight had to be cancelled altogether. Next, it took them 1.5 hours to give us new boarding passes for the following day and get us to various hotels in the vicinity. We were in our rooms 23:50. We were told to be ready in the reception 05:00 (way too early to get anything to eat) even though our new flight were scheduled for 07:26. Sure enough, we had to wait almost two hours in the airport. We were not offered breakfast or anything else for that matter. And on the flight home the cabin crew just pretended everything was fine - trying to sell us stuff. And answering rudely, when we enquired about the breakfast meal we were entitled to in accordance with EU regulations. It was obvious that their plans for handling such an event were weak, but what really bugs me is the fact that they were too cheap to acknowledge what was a massive inconvenience in a suitable way. And did I forget to mention that the new flight was delayed more than half an hour? I will never fly with Brussels Airlines again.

✅ Verified Review | Brussels to Moscow. With Brussels Airlines, based on experience, I can only expect cold efficiency from the crew, ground or flight. FA service was standard. Food served for this more than 3-hour-flight should be reconsidered.

✅ Verified Review | Flew from Brussels to Berlin. Never been so cramped in my life. I fly over 100 times per year with all kind of airlines but I have never felt as constrained and suffocated as I did with this Brussels Airlines flight. The seat is tiny, my legs were squashed up against the front seat. This redefines cattle class. I will make sure not to fly this airline (late on both stretches of the route) again.

✅ Verified Review | Had my flight delayed out of Oslo to Brussels, which made it very likely that I will miss my connection to Geneva. Tried to find someone to help at Oslo airport, but there was no one from Brussels Airlines and their alliance partner SAS (although serving other members of the alliance) did not have an agreement with Brussels Airlines. I then called their customer service desk in Belgium, but had no help. All they told me was to find help from the airport even if I told them many times that it did not exist. They told me I will, indeed, miss my connection but refused to suggest an alternative. They actually went as far as telling me that all flights the following morning were fully booked. This turned out to be an outright lie. They also refused to commit to any overnight accommodation. So I boarded their plane in Oslo knowing that I had no connecting flight but without knowing what to do in Brussels. Their transfer desk very easily found me a flight the following morning (note I had been told earlier that all were fully booked) and directed me to a hotel for the night. Finally I got to Geneva in the middle of the following day, as opposed to 22:00 in the evening. I contacted the airline after my arrival. Initially they denied any responsibility as my flight was less than 3 hours late (they only looked at the first leg to Brussels), and now after more than 2 months and numerous emails, they had "completed their investigations" concluding that my flight to Geneva was less than 3 hours delayed. Having spent the night in Brussels and arriving some 13 hours late, I found that a very interesting conclusion. Generously, they offered my €25 as a commercial gesture. I had to rate them as 1 out of 10, only because 0 or negative is not available.

✅ Verified Review | Brussels to Vienna. The Loft Lounge at Brussels airport was excellent with very good food choice. Flight impeccable, with very friendly cabin service in flex&fast with drinks served several times. Good legroom and overall a very good flight. Neuhaus chocolate after dinner snack!

Tel Aviv to New York via Brussels with Brussels Airlines. This was by far one of the worst airline experiences my husband and I have had. On our flight to the US from Tel Aviv via Brussels we did not receive our Kosher meals although we made sure to order them with our ticket. We were told on the flight that we had to have confirmed the Kosher meals when checking in, although no such confirmation option appeared when we checked in. It does not make sense that a passenger who ordered a special meal would suddenly not want it when checking in and that the airline can assume that they can remove that special meal. To make matters worse, we just checked in to our flight back to Tel Aviv that is scheduled for tomorrow. We had planned to add an extra bag each for the flight and pay for that ahead of time. No option was available in the check out process so we finished checking in and called the airline's customer service for assistance. Not only did the representative put us on hold for every question we had but she told us we would have to pay more to add the luggage since we had already checked in. Even though we had never encountered this before we agreed. However, when she wanted to charge us 100 Euro per bag on the phone instead of the 75 Euro listed on the website we declined. We are hoping to simply pay the 75 Euro tomorrow at the airport, although at this rate I am wary to believe anything that Brussels Airlines says. We will surely never fly Brussels Airlines ever again.

✅ Verified Review | This is the worst airline ever! Our flight from Toronto to St Petersburg Russia had a plane change in Brussels. Once on new plane the pilot announced we would be taking off momentarily since some of the luggage had been loaded? When we arrived at St Petersburg, 1 of our bags did not arrive. The reason we were in St Petersburg was to run in the White Nights marathon. Unfortunately, the bag that did not arrive contained all of the running clothing and shoes in addition to the clothing needed for the remainder of the week's vacation. After being given forms at the LED airport counter to fill out in Russian (which we don't speak) someone provided us with a form in English to complete and a tracking number. Every day we called this number and were told the luggage had not arrived. Six days later, on the last day of our stay we were told that the luggage had arrived and we could come and get it. We were leaving that night for the airport so we said we would just pick it up when we got there for our return flight home. Once we returned home, I submitted my claim for reimbursement. The claim included the minimal amount of clothes that I purchased to get through the week, since each day we expected that our luggage would arrive. Brussels Airlines has now declined our claim submission twice as it is their position that a power failure caused the delay and they have no control over this. I have wasted much time and energy to only receive a form letter back advising that they can not reimburse me for what I was forced to purchase. I will never fly on this airline again and can only hope that others don't find themselves in a similar situation with them!