Brussels Airlines

✅ Verified Review | Round trip from Rome to Brussels with Brussels Airlines. First flight had 1.5 hours delay with very poor communication. We knew about the actual leaving time only after having waited in the queue for more than one hour. Return flight was event worse: the airline communicated a delay but then started the boarding before the time initially expected! The ground assistance was very rigid. They didn't allow a small bag as cabin baggage saying the cabin was full and the bag was too big to fit below the seat. I have flown several times always putting that bag under seats and also with Brussel's flight I could do the same. At the end I had to check in the bag but there were several empty spaces in the cabin. Arriving in Fiumicino I lost a bus connection because I had to wait for my bag at the belt.

✅ Verified Review | Athens to Brussels. New A319 but with no drop down screens. Seats were untidy and over used. Seat pitch was ok. Crew were indifferent and there was no service. You had to buy everything, when you were asking to buy something the crew were smiling to you and they were friendly, otherwise were indifferent. Both flights were on time but embarkation and disembarkation were with buses (no air-bridges were used). If I had a choice I would avoid them.

✅ Verified Review | Brussels to Warsaw return on refurbished A319. Check-in was very quick and convenient and I was able to order for free a digital newspaper for my flight and relevant info on my mobile. Information at BRU very well provided - the screens were even showing an approximate time of reaching the gate. The crew on flight BRU-WAW seemed to be little absent - one passenger had a small problem with his seat selection and no flight attendant helped him. On the leg WAW-BRU it was better - the crew was very nice and smiling. The aircraft themselves are well equipped - new thin Recaro seats are very comfortable and provide enough leg room. On the other hand, they could have served even a small soft drink included in the price of ticket in economy class. At such price a complementary tea or coffee would be nice.

✅ Verified Review | Geneva to Brussels in C class. Another great flight with Brussels Airlines. Top service on board and impeccable manners by the cabin crew. Despite the short flight time they provided full meals service and endless drinks. Very good public announcement. Departed and landed on time. Will be flying with the soon again.

✅ Verified Review | Brussels to Tel Aviv. The worst airline. Never fly this route with them. They use a tiny plane with miniscule lavatories for a 4 hour flight. The lavatories are so small. The service is terrible and extremely unfriendly. They do not even serve you water. This is for a €240 euro 1 way ticket that they for whatever call a low budget airline. I flew Ryanair and liked it. They are terrible. I also flew to Brussels to New York. While the plane and service were much better they lost my luggage and it took them 5 days to get it back. They kept on promising to bring it and kept me waiting and wasting my time and lying to me. I finally got it and some things were damaged.

✅ Verified Review | Flew Brussels Airlines, flight 551 from Brussels to Toronto on the 21st Feb 2017. Excellent inflight service. Cabin crew were helpful and friendly. Food was very good and following after another long flight the crew went out of their way to make me feel comfortable. Keep up the good work.

✅ Verified Review | Brussels to Toronto. Business class on Brussels Airlines A330 alternates rows seating 1-2-1 with rows seating 2-1-2. When seated at the window seat of one of the 2-1-2 rows, the passenger can only enter or exit his/her seat by "walking over" the fellow passenger: this is quite awkward, specially when not travelling with a partner. Fortunately our flight was only half full, so I could move to a single window seat. Apart from this, the plane is spotless, flat seat very comfortable, service punctual and very courteous, food excellent although somewhat limited choice. An added touch - perhaps not a permanent one - a gift of a nice Belgian chocolate box to each passenger. Overall, a very good experience.

✅ Verified Review | Brussels to Prague return. Both flights operated by A320 aircraft painted on the Red Devils livery which is impressive. Check in services in Brussels a breeze with polite and helpful staff. Boarding the same. Onboard welcomed by a smiling crew. Since I was traveling on a Flex fare I was offered on board catering which was delicious. Information provided from the flight deck and also shown on the IFE screens. The crew was attentive, professional and well groomed. Flights on time. Baggage delivery swift and honored priority baggage delivery on both airports. Overall a very pleasant experience. Will be flying them again soon!

✅ Verified Review | Krakow to Brussels. I booked this flight with the purpose of flying the Avro RJ100 before it's phased out from Brussels Airlines' fleet. The boarding was fast and the departure from KRK occured earlier than it's been planned. The purser of the flight welcomed us and was friendly during the flight. The only complaint I have is about the quality of the catering products. The seats on this old aircraft were extremely comfortable with a large legroom. The flight time was less than 2 hours and the flight was basically uneventful. We arrived at BRU before STA. To sum up, the flight was pleasent and punctual and I had a good customer service experience. I'd fly Brussels Airlines again.

✅ Verified Review | Dakar to Copenhagen via Brussels. My son fainted at check in Dakar. We don’t speak French and the situation was very unpleasant. A staff member from Brussels Airline came to our help. He arranged that a nurse came and my son was taken to a medical clinic in the airport. Soon it was clear, that we could not fly that evening and my son had to go to a hospital. The staff arranged that baggage was delivered back to us and helped with hotel and transportation for 4 other members of our family. He followed me and my son to the hospital in the ambulance and told us to contact the office when my son was ready to fly. Next day my son was ready to fly, but the plane was fully booked – Brussels Airline office told us they would find a solution. 3 staff worked to rearrange passengers to ensure that we could sit together. We got 6 nice seats in the plane – better then the ones we bought. And the price for all this; “don’t worry about that, just have a nice flight”. I have never experienced a service as good as this! When you are in deep problems, you can be very happy to have Brussels Airlines Senegal at your side.