✅ Verified Review
| I flew from Toronto to Billund (Denmark) via Brussels and my luggage did not make it on to my flight, Hence I'm without most of my shoes, trousers and all of my shorts. It's not because there was very short time for my luggage to be transferred from one plane to the other. In fact they had over two hours. In comparison my initial outgoing flight with Lufthansa was delayed by an hour, which meant there was about 15 minutes for both me and my luggage to make it on to the connecting flight in Frankfurt. But even within that timeframe my luggage made it. It needs mentioning that I was not the only one who didn't get my luggage. I counted at least 15 people who had to contact airport staff at Billund Airport. 15 might not seem to be that many, but it's too many. And since this was a Dash 8 with many unoccupied seats, I'm guessing it could be as much as 50% of passengers who left the airport without most of their belongings. The flight from Brussels was the first of three scheduled flights to Billund. All with Brussels airlines. Another flew Saturday arriving 11.20 (June 11th). However, my luggage has still not even made it Billund Airport (who I contacted 16.19 on June 11th). Even if my luggage makes it to Billund Sunday (June 12th) it might take a day before I get it and then I'll be traveling to 28 degree Rome without shorts. On another note my seat (Seat 37K Flight No. SN552) was terrible. The headrest is so big that when the seat is an upright position you're simply unable straighten your neck. The headrest couldn't be liftet up as it would then fall down again. I do have a few positive things to say about Brussels Airlines. In-flight food and service was great, the airline does provide tickets at a low cost, the online check-in is simple and changing/choosing seat was easy to manage.