Brussels Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 560 reviews
4/10
3 star Skytrax Rating
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6/10

"very bad SN lounge in Brussels"

(Belgium)

Trip Verified | Good service overall. Professional cabin crew. However, very bad SN lounge in Brussels: the food is really bad and the staff are unpleasant. New seats on A320neo are also not comfortable at all.
AircraftA320neo
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBrussels to Oslo
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"made me buy a whole new ticket"

(United Kingdom)

Not Verified | They charged me huge flight change costs, failed to call me back 8 times (after promising to do so) and then made me buy a whole new ticket for my return flight. Turned out to be the most expensive flight/mile I've ever taken.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamburg to Brussels
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“Staff very rude and not understanding”

(United Kingdom)

Not Verified | Awful ground staff! I am extremely disappointed with this company and will never travel with them again! I have been traveling with Brussels Airlines for quite some time. My flight was scheduled for 7:10am, boarding starting at 6:20 am. Having checked in online the day before my trip, I arrived at the baggage drop at 6:10 am. There was a lady before me, so the agent checked her in and labeled her luggage. My turn came, he took my passport to check, then told me to drop my luggage to be labeled. Everything was fine until he told me to wait as he was going to talk to his manager as my luggage wouldn’t make it to the plane because I was late, I could not board the plane and I would have to rebook, I was astonished. I did not understand what was happening! The plane was still boarding. I still had 50 minutes left. Passengers were still coming. They had the same problems as me! The agent refused to take our bags claiming that we were late while we weren’t. There was still enough time! Boarding wasn’t close as it had just started! He then took us to his manager, who did not want to hear anything! She completely refused to help. She told us to go straight talk to the people in charge of bookings! Once there, they told us we had to pay extra for rebooking while we did not miss the flight at all. I had to pay extra £173 for the next flight which was scheduled at 5:50pm then stay overnight in Brussels as my connection was at 12:10pm the next day! They just refused to take our bags while we had already checked in! Then that makes us pay extra money. On top of that, which makes us spending 24 hours for a 9 hours flight! Some people had to wait two more days as there wasn’t any connection availability for them. Staff are very rude and are not understanding at all! It’s ridiculous and very frustrating!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Abidjan via Brussels
Date FlownFebruary 2024
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not fly with this airline ever again"

(United Kingdom)

Trip Verified | Terrible flight and customer service from this airline. Lost baggage, poor customer service and communication when there were flight delays (for departure and then connecting flight) . The flight was expensive given the experience I had. I would not fly with this airline ever again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Manchester via Brussels
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Overall very satisfied"

(Australia)

Trip Verified | Excellent flight. Easy check in. Left on time and arrived early. Very good cabin crew and service. Purchased food and beverage and was satisfied with quality and cost. Clear information from the flight deck. Comfortable enough seats for short flight. Baggage arrived quickly. Overall very satisfied and would fly with them again.
AircraftA3200-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrussels to Barcelona
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"had to wait to our luggage"

(Sweden)

Trip Verified | I did not get my luggage after arriving. That was late, near 23 o'clock. We had to wait to our luggage ca 1,5 hour. I missed my connecting train as well. It was necessary to book a hotel room. Next day I missed my working pass.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrussels to Stockholm
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

“Crew professional and courteous”

(Denmark)

Not Verified | Return flights were smooth and very low cost like. Crew professional and courteous. Comparing to similar flights with KLM I’d say they are expensive and not a value for money Airline perhaps because this is a business route without competition!
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Brussels
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"genuinely shocked by the experience"

(United Kingdom)

Trip Verified | I was genuinely shocked by the experience considering this is a scheduled and not budget airline. The plane was old and dirty. The economy seats small and extremely uncomfortable. Usb charging ports did not work. Wooden cutlery was offered with meals and for a 7h hour flight we were only offered drinks and refreshments (alongside the main meal) once - the cabin crew did not check on passengers in between service and disappeared outside of these times. I upgraded to premium economy for the return flight to London. A slightly better experience. However, the premium economy section has no access to its own toilet so you have to walk back 20 rows to use the economy toilet. I was the first passenger to use the toilet after the flight took off. It was dirty and clearly not cleaned between flights. The seats are more comfortable in Premium Economy but not more than standard economy on another international carrier. The brussels air app is useless and doesn't give timely flight updates. Our connection flight was cancelled and I was not notified just rebooked onto a later flight with no offer of compensation or clear notification. Brussels Airline would never fly this standard of plane or long haul service to western destinations e.g. the US. I believe they do it because most of the passengers are non European and they clearly do not care about our comfort or offering a decent level of service - they just want our money. The ticket was overpriced and nearly as much as a cheap business class ticket for other airlines.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteAbidjan to London via Brussels
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“save your money”

(United States)

Trip Verified | Worst airlines company ever, they give you the option to upgrade your flight from economy to business and yet there isn't any difference inside the plane since all seats are the same. Apparently being seated up front means business class. Also there is no lounge option at the Frankfurt airport. So if you decide to choose this airlines better save up your money by not wasting it with upgrades.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFrankfurt to Dakar via Brussels & Frankfurt
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"very disastrous experience"

(Belgium)

Trip Verified |  Boarding was rather OK. Service in business was extremely poor , even scandalous. Breakfast was a nearly frozen mini croissant and and ice cold mini bread roll with i think 7 gram of the cheapest cheese. I asked for a cola zer, I had to open it by myself, no ice or lemon was offered FA were very annoyed there were a few business pax so that they had to do the service; Once again a very disastrous experience on that airline.
AircraftA319
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBrussels to Zurich
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no