British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3778 reviews
5/10
4 star Skytrax Rating
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10/10

"would not pay the asking price"

(United Kingdom)

My wife and I flew from Heathrow to Amsterdam in business class on a free Avios upgrade with British Airways. We made use of the galleries south lounge in terminal 5, which had a good variety of drinks and snacks. Full meal on the 45 minute flight The service was very good, but I would not pay the asking price for such a short trip. Great when its almost free.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLHR to AMS
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"staff seem preoccupied"

(United Kingdom)

Recently flew to LA on British Airways and was thoroughly underwhelmed with the experience on the BA A380. I travel regularly in business class on Emirates, normally on the same equipment. The BA configuration upstairs is quite cramped and far inferior to other Airlines, even to the extent of having to stretch over other passengers to leave your seat. In addition the staff seem preoccupied with their own arrangements and although were fine with me, were mildly irritated with the requests of other passengers, openly commenting to each other in front of me. The cleanliness of the plane also left a lot to be desired, after only a couple of hours into the flight, the toilets were disgusting with the floor awash - I don't think crew check them on a regular basis. The window seat has side stowage facilities, which in my case had a disgusting pale yellow fluid and rubbish in it. When mentioned to crew, they did get some paper towels to dry it out, but needless to say I didn't use it (photo attached). Overall poor value for money.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLondon to Los Angeles
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"definitely to be avoided"

(United Kingdom)

Rio de Janeiro to London Heathrow. Several weeks after booking our flights on-line, for reasons unknown BA moved us from the flight we had booked and put us on to the previous day's flight. I had to phone them (it took 20 minutes to get through) and re-book us on to the flight we had booked in the first place. The customer service department is totally useless. I have sent several e-mails asking why they did what they did, and all I get is meaningless 'off-the-shelf' standard replies. I have asked three times for the name. position and address of someone I can write to about this but they consistently fail to give me this information. I presume the tactic is to make me so fed up that I'll just give up and go away. A second-rate airline which is definitely to be avoided.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteGIG to LHR
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

British Airways customer review

(United Kingdom)

My husband and I flew to Vancouver with British Airways on 2nd December 2015. We were due to return to UK on 9th December in Premium Economy. Unfortunately our flight was cancelled due to engine failure. British Airways were unable to get us onto a flight on the following day, Thursday, and so we were booked to return on the Friday, 48 hours after we were due to return home. Despite the inevitable disappointment and inconvenience as we were due to return to a busy work schedule on the Friday, British Airways were excellent. They couldn't have been more helpful and accommodating, putting us up in a lovely hotel for two nights, providing food vouchers and then upgrading us to business class when we were eventually returned home. The ground and flight staff at Vancouver were fantastic, understanding and went the extra mile without exception.
AircraftBoeing 747
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLHR to YVR
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"adequate inflight service"

(United Kingdom)

Full flight efficient boarding, friendly greeting from Purser. Flight crew kept us updated on hold up, efficient and adequate inflight service for a short domestic flight, cabin interior immaculate. I had no checked baggage so from the plane to the Tube was just 7 minutes.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNewcastle to Heathrow
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"thoroughly enjoyed the food"

(United Kingdom)

Manchester to New York JFK via Heathrow was enjoyable from start to finish. Admittedly the Boeing 777 was showing its age and would benefit from some TLC! However the connections were on time, cabin crew were friendly, helpful and efficient. My wife and I thoroughly enjoyed the food on offer. Prior to the trip I was concerned about using BA again after 30 or more years of happily using other airlines. I was very happy with everything. If I'm picky about anything it would be that the strange yin-Yang seats in Club World were narrow at the shoulder for me, but once in the lie flat position I found the seat very comfortable. AVOD was a bit slow and clunky but did work, screen a bit smaller and duller than comparable screens I've used with Air France
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMAN to JFK via LHR
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"layout of seating poor"

(United Kingdom)

British Airways Business class from Bangkok to London. The Lounge at Bangkok poorly signposted and a long walk from check in. A very relaxed lounge and plenty of food and drink options. The crew on the flight to London were friendly. The layout of the seating as has been commented on previously is very poor. Who wants to sit facing a fellow passenger for 11 hours? Terminal 5 Heathrow on departure is a disgrace. Surly staff on security and not a pleasant experience. The lounge was crowded, it was a Saturday, far too busy and not a relaxing environment. No Television to stop you getting bored. There are no warnings about how long it will take to get to your terminal. There are not enough boarding information screens to keep you updated. The flight was good and good crew. This sounds like a moan but the flight, except for the layout of the seats, was excellent. More work needed on the little things that matter.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBKK to LHR
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"enough legroom for a tall man"

(United Kingdom)

Flew British Airways from GIG to LHR. Nice easy check in with no extra charge for an overweight case. Got 4 seats together even though we couldn't check in online. Enough legroom for a tall man. Staff were all great and very friendly and helpful. 2 meals which were pretty good for an airplane and drinks on request. I emailed a request to let my father in law see the cockpit after landing and they pulled out all the stops for him. Made his holiday. Our Wheelchair was waiting at the aircraft door when we got off. Couldnt fault them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGIG to LHR
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"consistent erosion in quality"

(United Kingdom)

I have been flying to the US regularly from England and have noticed a consistent erosion in the quality of its booking process, website, call centre and ground staff. The British Airways website is unreliable and prone to returning baffling errors even when carrying out the simplest of activities. Its upgrade path is impenetrable and designed to confuse, call centre staff do not seem to speak English and make ridiculous requests and ground staff are didactic. Examples: Cannot check in online, but via the app on a smartphone, no problem (except I wanted a printed boarding pass). Call centre staff in India wanted to speak to my 5 year old daughter when my family accompanied me one one trip, as she was on a different booking and wouldn't give me her flight reference number "for security reasons". No problem with "security reasons" when I paid BA a lot of money for the ticket. Upgrading with points or Avios fails in the middle of a transaction. The system remains unavailable to check you in for some time after, so you have to call the call centre. BA blacks out so many flights from purchasing with Avios, it's not worth trying unless you're jobless and can fly any time, and don't care where you go. In the queue for boarding my passport wasn't open at the right page and the staff at the gate admonished me as a result. On another occasion at passport control after checking in I was directed back to the BA desk I'd just come from. "There's nothing wrong with your passport, it must be BAA. It's not us", was the response. It took a huffing, tutting, BA duty manager to run the visa check again. I advise people to avoid BA if possible. The only reason for choosing BA is flight safety. But other airlines manage that too, with a smile. So, no excuse.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypePremium Economy
RouteLHR to AUS
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"service was lacking in finesse"

(United Kingdom)

Flew British Airways from London Gatwick to Salzburg. Agent at baggage drop was rude and off hand, she tried to take my well under maximum sized cabin bag for "free" check-in as hold luggage. Even when I explained that it contained valuable items and medication, she still persisted. Boarding was efficiently managed, a pleasant change from the free for all I experienced on my last BA flight. The cabin crew made no attempt to greet passengers, or help with stowing luggage. The snack included in the ticket price consisted of a "muesli" which resembled yoghurt with a few oats stirred in, a stale, a unbuttered bread roll containing a slice of plastic cheese and a very small plastic cup of tea. Service was lacking in finesse. The one plus was landing twenty minutes early.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Salzburg
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages