British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3778 reviews
5/10
4 star Skytrax Rating
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2/10

"they really do not care"

(United Kingdom)

Just returned from Orlando to London via Miami, that we booked direct with British Airways. The outgoing flight was really good. However, a totally different story on the return flight. We were redirected to check in with American Airlines as we had an internal connecting flight. Although we checked in shortly after the check in opened, the only seating was preferred meaning we had to pay extra for flights we believed we had paid in full. Additionally my family was split up. The AA check in would not allow us to check into the long haul flight from Miami to London. After phoning we discovered we had been checked in but not allowed to choose seats. I've spent a week seeking an apology from BA customer services and I've had several stock responses and been left with the feeling that they really do not care about their customers. From their response it is quite clear they do not see AA as part of the same group "one world alliance" I used to be of the view that I didn't mind paying a bit more for BA as their service was really good, but unfortunately they now seem to offer a budget airline service. I post this purely to warn other families to be aware of the danger of booking with British Airways but having a connecting flight with another part of the "one world alliance".
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMCO to LHR via MIA
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"would fly them again"

(Germany)

London to San Francisco with British Airways was a pleasant experience. We left with a slight delay due to the traffic at Heathrow (although boarded on time) but landed almost on time. We flew an A380 and my seat was somewhere in the back on the upper deck. Enough legroom, entertainment system personalized and very easy to use. Although it was a day-flight we got additional to the usual blanket and pillow, a small toothbrush and paste. The food was good (served 2 times plus snack) and so was the Spanish wine they gave us. I enjoyed the complementary drinks, alcoholic or non-alcoholic. The crew were nice and polite and careful with our needs. Some of them were even wearing Santa Claus hats making Christmas feel like home. I would fly them again, not only for the tea they serve.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to SFO
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"where have standards gone?"

(United Kingdom)

Copenhagen to London on a very full plane, with British Airways staff not limiting cabin baggage. Some people boarding with 4 bags + overcoats led to overloaded bins. Crew frantically trying to move bags to any spare space in and around seats. My nicely pressed suit jacket rammed into a gap by a staff member ended up like a J-cloth. People using their laptops throughout take off and landing despite announcements to the contrary. Ran out of drinks and ice, so no drink on a 2 hour flight. Where have the standards gone? Have raised this with British Airways but no satisfactory response after 4 weeks.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCPH to LHR
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"not sure I'd fly British Airways "

(United Kingdom)

British Airways flight from London to Las Vegas reasonable with just enough service from the cabin crew to satisfy. Upgraded on return flights to Premium Economy. Awful flight with crew who spent their time in a huddle discussing their party times in Las Vegas. Dreadful food, broken seat and the entertainment system froze. Not sure I'd ever fly British Airways unless there was no choice!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to LAS
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"really slipping down"

(United Kingdom)

British Airways from Bangkok to London Heathrow, and BA is really slipping down the quality standards. With these tired old Boeing 777's, business class is pretty poor. No usb sockets, poor IFE screens and power sockets that cannot be used with British plugs! Thin contents for the amenity bag and tired seating really shows up against the competition.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBKK to LHR
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"seats generally okay"

(Saudi Arabia)

British Airways from London Heathrow to Jeddah, took off over one hour late due to an unspecified technical issue. Economy section full. Seats generally okay, 7 inch screen provides a small selection of videos and music on demand. Food was some kind of chicken curry with a salted chocolate caramel mousse plus a roll and cheese. Close to arrival they offered a cheese croissant plus additional drinks. Alcohol available for free until around Egypt. One serious cleaning issue under seat 34c where the side of the computer box looked like it had never been cleaned hence food detritus had built up. Pleasant crew, just one extended message which was non safety related which could have been omitted.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to JED
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"standards are slipping"

(United Kingdom)

Upgraded to Business Class on our British Airways flight from Madeira to London on December 28th, paying a premium of E105 per person. Disappointed understates our reaction. Our seats were not comfortable business class as I remember, but exactly the same as the uncomfortable economy class seats behind us, distinguished only by a curtain defining where economy class finished and business started! British Airways standards are slipping!
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteFNC to LGW
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"abyssal customer service"

(United Kingdom)

London to New York JFK with British Airways, and abyssal customer service. Onboard the flight can be great, and it's the website and shoddy call centre staff who let them down. However, this time the onboard service was as bad as the ground service. Food was poor. I was in the upper deck with only 5 other business class passengers, and yet my food choice was gone. The TV's didn't work in 2 seats - I couldn't be bothered to try a third and decided to just get some sleep. The staff insisted on forming a cliquish huddle and were speaking so loudly I couldn't even sleep with ear plugs in.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to JFK
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"it's disappointing"

(United Kingdom)

British Airways from Houston from London Heathrow in premium economy. The seats could recline a lot and were quite large. However the TV screens were beyond small. It looked like ones from 2002 were better. There was virtually no difference in food to economy (except you had more than two choices), and champagne was served before and after takeoff in glasses. But after 10 hours the seat becomes very uncomfortable as you cannot lift the armrests away, because the tray table and remote are stationed in there. This made sleeping hard. Don't fly premium economy British Airways, it's disappointing.
AircraftBoeing 777-200
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteiAH to LHR
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"service was good"

(Romania)

I flew British Airways from Bucharest to London Heathrow return, with A320 and A321 on return. The service was good, meals okay, good staff. The return flight was 100% full and we were forced to check in hand luggage, which was rather strange. The flight from London Heathrow was not on time. It had a 30 minutes delay. Overall, the best experience for the amount of money required on Bucharest-London route.
AircraftA320/A321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOTP to LHR
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages